DSV A/S Reviews 

Easily the worst courier service in Sweden. I received a text message to set a day and time to receive my delivery. Did that, nothing came. Used their POS chatbot which told me to wait a few more days. Nothing came. Then contacted their customer service, which then weirdly told me to contact customer service to book a new delivery time via phone or the POS chatbot. I don't dare waste time on the crapbot again. So phone it is. Started the call with number 2 in the queue and just hit 2h:35m into the call now. Absolute sh*tshow.

When you're wrapping up an online purchase and get to the Shipping Details and see the DSV logo, just skip it and find what you need elsewhere.

I never had a problem with DB schenker. Just saying...

Ordered products from hornbach that have been sent by DSV Schenker. Absolute disaster. 14 days after delivery date they have cancelled delivery. The customer service doesn't work, nobody pick up the phone and nobody write back on emails. Driver apparently picked up our products but didn't call us or didn't come to our apartment. Then it was cancelled.

Been waiting for my delivery for almost a month now. Made several appointments for delivery but they didn't show up. Contacting them are pointless you have to wait in telephone for almost 3 hours and when you finally get hold of them they don't have answers. The worst company ever. I feel really sorry for the people working there.

Drivers do not call ahead. Email and texting notification are non-existent. Chat bot says to call customer service. Unable to reach custom service after 138 minutes in a six person queue. No response from email.

Very bad experience be aware of this company ! The package was left unattended in the sharing space in the building, after 1 hour i came home from work and the package was missing!

The delivery guy did not want the follow the rule that he should call 30 minutes before arriving. And he was threatening that he will leave in 1 minute if I did not arrive there.
Horrible experience. I would give zero points out of five.
If you can, avoid this company and its employee.

I have had delivered 2 items from DSV on 2 separate dates.
2024-04-18 A microwave oven, the driver delivered to the apartment door without any problems, however the time scale could have been better 2 hours slot instead of the whole day slot, however this was a Sunday so not being too harsh.
2024-04-10 Emma mattress bundle containing 4 packages, this was much better than the 1st delivery, I had to postpone the delivery by 7 days because not being in Sweden the helpline lady was very helpful & no problems encountered. The delivery schedule was a 2 hour slot much better than before, the driver called 30 minutes before to ensure I was home & delivered 15 minutes into the slot to the apartment door fantastic in my view, would highly recommend.

We expected a 160x50 cm mirror delivery last Friday from DSV and delivery time was between 9 to 13.
I had an important meeting at my office at 14:00 but decided to be at home for delivery.
Around 12:30 some one from DSV contacted told me there will be a delay and they are not sure when it will be at my place. I had to go for the meeting so I left my wife alone with the situation.
We also had a dinner invitation so we were running out of time with being home.
Around 16:00 a very rude driver called my phone to make sure we are home for delivery and he will be there in 10-15 minutes. Long story short, the driver forced my wife to take a big, heavy and long wooden pallet tighten to the mirror with a lots of plastic around the mirror because he had no cutter to separate them and no time to wait my wife bring one from the apartment!
Now my wife have a huge back pain because she dragged the pallet to the building and eventually inside the apartment on level 3!
Btw, I cancelled the dinner and ran home when I found out the story.
Also it is impossible to contact them to make a complaint.
No wonder 1.8 stars. Their service is a match up

Horrible experience with this company. They delivered the wrong parcel which was a heavy piece of furniture of 100 kg.
Then when I booked a return with them on a specific day and stayed home from work they didn't show up. I spoke to customer service and they promised me the next day but again, they didn't show up. I demanded to speak to management but was told they could not give me that information (!) I have googled contact information for management and asked for reimbursement but I am guessing that any type of management that can't be referred to and hides behind customer services will not even answer my complaint.
Very dodgy company, I will never have my things delivered by them again.

Beware! This transport company is a joke. They simply don't know what they är doing. I have lost several packades through them. Bankrupty of dsv would be a relief, hopefully asap.