the package arrived in good shape and on time at the door. i was confused at first by the notification of delivery, but the DSV customer service agent was very helpful and cleared everything up for m... See more
Company replied
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Should have delivered Friday morning according to the SMS I received asking me when I would like delivery. ( Choice of three mornings ). Waited home all day, I could see it was still at the de... See more
Company replied
The delivery drivers were professional, polite and very helpful. They managed to navigate the small roads to my summerhouse as far as they could and still managed to deliver it to the house.
Company replied
I spoke with Mr. Samir, and he assisted me in a very calm, patient, and polite manner! I truly appreciate his help, and I believe he deserves recognition from the company as well. Appreciating employ... See more
Company replied
Company details
- Delivery Company
- also in
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Transportation service
Written by the company
Vi på DSV ( f.d. Schenker) är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dsv.com/sv-se/support/kundservice/e-post
- dbschenker.com/se-sv
4.1
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the package arrived in good shape and…
the package arrived in good shape and on time at the door. i was confused at first by the notification of delivery, but the DSV customer service agent was very helpful and cleared everything up for me.
4 November 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Ted,
Thank you for your positive feedback! We're happy to hear that your package arrived on time and in good condition.
It's also great to know that our customer service agent was able to clear up the confusion and assist you promptly.
Best regards,
Samira
Reply from DSV (f.d. Schenker) Sverige
Hi Petra,
Thank you for your lovely feedback! We're glad to hear that your delivery was easy and smooth.
Have a great day!
Junior
Reply from DSV (f.d. Schenker) Sverige
Hi Jann,
Thank you for your kind feedback! We're happy to hear that you were pleased with our service.
Have a lovely day!
Junior
The delivery drivers were professional
The delivery drivers were professional, polite and very helpful. They managed to navigate the small roads to my summerhouse as far as they could and still managed to deliver it to the house.
27 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hello Robin,
Thank you for your kind review! We’re happy to hear that our drivers provided professional and helpful service and made every effort to deliver your shipment to your summerhouse.
Wishing you all the best!
Junior
Great!
This delivery service is great, you can always trust that they will handle your parcels with care!
20 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi!
Thank you for your feedback!
We’re happy to hear that you are satisfied with the delivery.
Have a good day!
Denina
The package arrived on time and the man…
The package arrived on time and the man who delivered it was extremely kind, great service.
16 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Andrea!
Thank you for your lovely review! We’re delighted to hear that your package arrived on time and that our driver provided such friendly and excellent service.
Best regards,
Rebecka
Sebastian (customer support employee)…
Sebastian (customer support employee) helped me a lot to resolve all the difficulties with my delivery. I would definitely like to collaborate with him in the future.
14 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hello Lampros,
Thank you for your kind feedback! We’re glad to hear that Sebastian was able to help you resolve the difficulties with your delivery. We’ll make sure to pass your kind words on to him.
Wishing you all the best!
Junior
I scheduled delivery but never got nor…
I scheduled delivery but never got nor was contacted regarding cancellation, then I rescheduled it to another day and the same happened to me. In the end I lost two days-off in vain.
The third attempt was successful but the delivery guy dropped the item by the building despite the fact it was delivery to the apartment. (The item 150 kg).
13 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hello,
We sincerely apologise for the missed deliveries, lack of communication and the inconvenience caused. We are also sorry that the final delivery did not meet the agreed service.
We will send you a separate email with further information.
Updated response, 19 October:
We have tried to reach you but unfortunately have not received a response. Without further information, it is difficult for us to investigate your delivery. If your issue has not been resolved, please feel free to contact our customer service team.
Best regards,
Junior
On time and in excellent condition
13 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hello Viktor,
Thank you for your positive feedback! We’re glad to hear that the delivery arrived on time and that everything was in excellent condition.
Best regards,
Junior
Bad service to customers..
Should have delivered Friday morning according to the SMS I received asking me when I would like delivery. ( Choice of three mornings ). Waited home all day, I could see it was still at the depot all day. .
Rang twice. ..
Monday morning it arrived at 9 a m. .. lucky I was home. Crappy service...
Two companies not working together. Schenker and DSV.
I am sure nothing will be done.
Very poor communication to the customer..
12 October 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hello,
Thank you for sharing your feedback. We sincerely apologize that your delivery did not arrive on the selected day and that the communication regarding your shipment fell short of your expectations. We understand how frustrating it must have been to wait at home all day without receiving clear information about the delivery status.
We take your feedback seriously and appreciate you bringing these communication issues to our attention. We are sorry for the inconvenience this has caused you.
Thank you for taking the time to share your experience with us.
Kind regards,
Junior
Reply from DSV (f.d. Schenker) Sverige
Hi,
Thanks for your review!
Ha en fortsatt fin dag,
Sebastian!
I spoke with Mr samir
I spoke with Mr. Samir, and he assisted me in a very calm, patient, and polite manner! I truly appreciate his help, and I believe he deserves recognition from the company as well. Appreciating employees like him encourages everyone to provide the same excellent level of customer service.
And, of course, thank you for the excellent training you provide to your employees!
29 September 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Amitis!
Thank you very much for your kind review! We are delighted to hear that Samir provided you with such calm, patient, and professional assistance. We truly appreciate you taking the time to recognize his efforts, and we will make sure your kind feedback is shared with him and the relevant team.
Thank you also for your kind words about our customer service and training. It means a lot to us!
Best regards,
Rebecka
Rude driver
Rude driver, turns aggressive when having ask regarding where to put the package.
18 September 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hello!
Thank you for taking the time to leave us a review.
We’re sorry to hear that your experience was like this. We have sent you an email to ask for some additional information so that we can look into what happened.
Have a good day.
Denina
Reply from DSV (f.d. Schenker) Sverige
Hi Kamal,
Thank you for your great feedback!
We’re glad to hear that you experienced the service as punctual, flexible, and fast.
We really appreciate you taking the time to share your feedback!
//Christoffer
Bra service
10 September 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hej Lars,
Stort tack för de fina orden!
Härligt att höra att du är nöjd med servicen.
Ta hand om dig!
Felicia
Reply from DSV (f.d. Schenker) Sverige
Hi Evangelina,
Thank you for your review!
We're pleased to hear that everything arrived on time and that your delivery experience was a positive one.
Take care!
Felicia
Perfect service
Perfect service! Arrived much earlier than expected!
11 September 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi Alejandro,
Thank you for your kind review!
We are delighted to hear that you were satisfied with the service and that your delivery arrived earlier than expected.
Have a nice weekend!
Felicia
Should be delivered a week before
Should be delivered a week before! I paid extra for it. Instead they bring it near me, sent me 2 notifications to sign and choose when to bring it and where to put it, then decided to cancel and ship it back to the middle of the country! How green is that? How efficient is that? How stupid is that??
7 September 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi,
Thank you for sharing your feedback. We understand your frustration, especially after paying extra for the delivery and receiving notifications that indicated the shipment was on its way, only for it to later be cancelled and returned.
We would like to look into what happened and understand why the delivery could not be completed as planned. We have therefore sent you an individual email so that we can investigate the shipment further.
Kind regards,
Fatima
Updated response 10/09:
We have tried to reach you but unfortunately haven't received a reply. Without further information, it is difficult to investigate your delivery. You are welcome to contact our customer service team if your issue remains unresolved.
Best regards,
Fatima
Reply from DSV (f.d. Schenker) Sverige
Hi Stu!
Thank you for the fantastic feedback! We're really happy to hear you had such a great delivery experience. 😊
All the best,
Fatima
What a patience to hear customer…
What a patience to hear customer complaint and so responsive in assisting end to end .
27 August 2026
Unprompted review
Reply from DSV (f.d. Schenker) Sverige
Hi,
Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that you felt listened to and well supported throughout the entire process.
We wish you a wonderful day!
Marcus
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