We have been using Dental Sky as one of our main suppliers and have always found them excellent. Dan, our account manager, is consistently friendly, helpful, and very easy to get hold of. He res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm giving 5 stars simply for the fact the whole process was seamless from start to finish. Great service, Great communications with a very speedy service. However, I feel i'm being unfairly treated... See more
Company replied
Millie (or Melissa) from Dental Sky is excellent at providing a good service to Dental Sky customers by looking after their dental stock requirements at very hard to beat prices. Millie is friendly,... See more
Company replied
I have been looking for some interdental brushes but I refuse to pay high street prices which are ridiculous! I found Dental Sky online and was very impressed with their reasonable prices, one order... See more
Company replied
Company details
- #6 of 10 best companies in Dental Supply Shop
- #15 of 27 best companies in Hospital equipment and supplies store
- #20 of 50 best companies in Medical Equipment Supplier
- #19 of 44 best companies in Medical supply store
Written by the company
Dental Sky is one of the fastest growing dental supply companies in the UK. We supply the dental profession with practically every dental product you need to run a successful practice, with express next day delivery.
Dental Sky Wholesaler Ltd
Written by the company
- Keeping dentists working...Seamlessly
- Dental Sky is one of the fastest growing dental supply companies in the UK. We supply the dental profession with practically every dental product you need to run a successful practice seamlessly with express next day delivery!
Fast & Free Delivery!
Free Next Day Delivery For Orders Over £50
All orders for 'In Stock' items over £50 being delivered to Mainland UK will arrive on your door the very next working day free of charge!
Orders under £50 will be charged £3.95 for next working day delivery.
Orders placed after 16:00 will not be delivered the next working day.
Contact info
Unit E Foster Rd, Sevington, Willesborough, TN24 0SH, Ashford, United Kingdom
- 08002944700
- trustpilot@dentalsky.com
- dentalsky.com
Special Promotions & Discounts
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and quick
2 September 2026
Excellent price and service as always…
Excellent price and service as always would highly recommended dental sky .
27 August 2026
Reply from Dental Sky Wholesaler Ltd
Thanks so much for the great review!
Ordered clinisept mouthwash 5 litres 12…
Ordered clinisept mouthwash 5 litres 12 pounds cheaper than anyone else received next day
26 August 2026
Reply from Dental Sky Wholesaler Ltd
Thank you so much for the review!
Purchased items delivered within a few…
Purchased items delivered within a few days of my order, all good.
19 August 2026
Reply from Dental Sky Wholesaler Ltd
Thanks so much for the great review!
Prompt dispatch of order
Prompt dispatch of order, arrived early next day and in good condition.
19 August 2026
Reply from Dental Sky Wholesaler Ltd
Thank you for the review!
Really prompt service
Really prompt service, arrived next day, within time slot. Price of product is good value. No problems.
20 August 2026
Reply from Dental Sky Wholesaler Ltd
Thank you so much for the great review!
I am writing to formally complain about delivering …
I am writing to formally complain about the delivery service for my recent order.Unfortunately, my parcel has been significantly delayed due to two failed delivery attempts:First attempt: The driver reported that they could not locate my address.Second attempt: The driver again claimed they could not find the address, but they did not attempt to ring my doorbell or contact me, despite me being at home.This experience has been very disappointing!
14 August 2026
Reply from Dental Sky Wholesaler Ltd
Good evening Mikail,
We were very sorry to hear that you experienced problems with the courier on your recent order.
We understand that our team have been in touch with you to try and resolve this for you.
If you need any further assistance then please do not hesitate to contact us and many apologies once again that the courier failed to deliver as expected; we do apprecitae how frustrating this can be and are frustrated with them ourselves for letting us both down on this occasion.
Many thanks
The Dental Sky Team.
Reply from Dental Sky Wholesaler Ltd
Good evening Mary,
We're sorry to hear there's been a delay with your order.
We understand that our team has reached out to you to try and resolve this for you but if you need any further assistance then please do not hesitate to get in touch.
Many thanks
The Dental Sky Team
Delivery is prompt
13 August 2026
Reply from Dental Sky Wholesaler Ltd
Thank you so much for the review!
Reply from Dental Sky Wholesaler Ltd
Thanks for the review!
The customer service is second to none
The customer service is second to none. Top drawer experience!
13 August 2026
Reply from Dental Sky Wholesaler Ltd
Thank you so much for the great review!
Reply from Dental Sky Wholesaler Ltd
Thanks so much for the review!
Ordered a week ago
Ordered a week ago, didn't get delivered , when I called a few times personel were NOT interested in trying to track it or find out the problem!, they said after me insisting they would, and would call me, I had no call and now it is being returned to them, I bought from another supplier now and they will lose out on continued business
Terrible experience !
10 August 2026
Reply from Dental Sky Wholesaler Ltd
Good afternoon Paul,
We're sorry to hear there were some delivery issues with your recent order.
We can see that this order was placed online on Monday the 10th of August and it was dispatched by us on the same day with DPD on their next day delivery service.
This should have reached you on the 11th August, however as you've already conceded in your email communication you accidentally entered an incorrect postcode on the order that did not match the shipping address - You keyed in SW17 XXX whereas the postcode that matches the address you specified is actually E14 XXX.
This created a delay with the courier as the consignment was sent to the delivery hub for the postcode you specified rather than the address you wanted and then had to be re-processed when that mistake was identified.
We would like to clarify that rather than being ordered a week before the date of this review it was actually ordered 3 days before and should also respectfully highlight that the reason for the issue with the courier is because you made a mistake and gave an incorrect postcode.
We do however agree with you that the courier should have sent the consignment to the revised postcode once the mistake had been identified rather than returning to sender and we've raised that with them as a concern.
We've also reviewed your communications with our team on this and they all appear to have been courteous and focused on finding a solution for you.
For example the response when you requested a cancellation and refund yesterday is pasted verbatim below:
"Good afternoon, Paul,
Please accept my sincere apologies for the issues you’ve experienced with this delivery.
As advised at the beginning of the week, the incorrect postcode was submitted when the order was originally placed, which resulted in the first delivery attempt being unsuccessful. This was then amended to the correct address, meaning the parcel was sent to a different depot for processing.
Unfortunately, there appears to have been an issue on DPD’s side and, instead of the order being sent out for delivery to you yesterday, it was incorrectly relabelled and returned to sender.
I am processing the refund for you now. Please allow 3–5 working days for the funds to be returned to your account, depending on your bank.
Once again, I sincerely apologise for all the inconvenience caused and appreciate your patience and understanding."
We do fully appreciate that it's frustrating to wait for longer than expected for an order and we also share your frustration with DPD on this occasion.
We would hope in turn that you would recognise that it had not been a week since you placed the order as you've stated here, that the issue ultimately did result from a mistake on your part with the postcode, that our responses to you were courteous and timely and that although DPD's decision to return to sender rather than re-route the consignment is undoubtedly frustrating that was not a decision that was made by Dental Sky.
We do of course agree that we have a level of responsibility for the service level provided by our courier partners but as someone in business we hope that you can also appreciate that it's not always possible to fully control the actions of service providers as much as we all would like.
Apologies once again that this order did not go as expected and if there's anything else we can do to improve your experience please let us know.
Kind regards
The Dental Sky Team
Reply from Dental Sky Wholesaler Ltd
Thank you for the review!
Kept sending me unsolicited spam emails…
Kept sending me unsolicited spam and marketing emails despite multiple attempts to unsubscribe. Regret not making my purchase elsewhere.
10 August 2026
Unprompted review
Reply from Dental Sky Wholesaler Ltd
Good evening Charlie,
We're sorry if you feel you've received too many emails.
Unfortunately we don't have any details of you on record so can't double check what has been sent but as a general comment:
We only use one dedicated system for marketing emails - Promotions, Offers etc - and that system physically can't send anything without there being a subscribe request in the first instance and anything that is subsequently sent has to have a prominent unsubscribe button.
If that button is clicked/pressed then our system physically can not send you any more marketing emails - We have no way of overriding that unsubscribe click.
So on the face of it your comments are a perhaps a little confusing to hear.
Perhaps you mean transactional notifications? Things like account opening confirmation, order acknowledgement, dispatch notification, tracking number from the courier and invitation to review?
If so then we're not sure exactly what the specific objection is to which notification as those are all standard elements of best practice communication when placing orders online.
As we say we can't identify you from the information in this review or see what you've received but if you would like to provide us with identifying information then we'll certainly look into the detail of your issue for you.
Apologies once again if you had any trouble unsubscribing - It's pressing one prominent button in the email footer but if you'd sent an email we would have happily done it manually for you if you'd missed that.
Kind regards
The Dental Sky Team
Reply from Dental Sky Wholesaler Ltd
Thank you for the review!
Easy transactions.
I have ordered from Dental Sky a couple of times now as a retail customer, shopping is easy checkout straightforward and communication is great. Thanks Dental Sky.
31 July 2026
Reply from Dental Sky Wholesaler Ltd
Thanks so much for the great review!
Delivered correct and on time
4 August 2026
Reply from Dental Sky Wholesaler Ltd
Thank you so much for the review!
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