GOTRAX Reviews 

Feels premium, sturdy, nice and efficient

Delivery was great and ordering was fairly easy but they need to do better with how accessories are organized. It was a challenge finding the right replacement charger for the glider i had.

Their products have always been great in my experience (I'm on scooter #2) Their customer service is TRASH! They are condescending and not very customer oriented at all. They don't recommend you purchase replacement parts from anyone but them, yet they never have replacement parts in stock.

No parts diagrams. Hotline support barely audible. No delivery date. Flying totally blind with no return policy.

Products are amazing. Customer support even better. Communication is amazing. They treat you as a person and not a number. They went above and beyond to help me. Can’t say enough. You don’t find customer service like this these days. Simply amazing.

I recently experienced a technical error on the GoTrax website when trying to apply my military discount via ID.me to purchase an F2 foldable e-bike. After reaching out to customer support, Elena (Warranty Manager) was incredibly attentive, helpful, and dedicated to finding a solution. Once I provided my order number and verified my ID, she promptly processed a refund for the discount amount. Although the website had an issue, the customer service experience was excellent.

Right parts, right price and it was at my front door quickly, now it works like it should, THANKS!

This company is trash; as is the G3 Max Scooter. Opt for a more reputable brand to save the headache of needing customer service to perform unnecessary amounts of repairs. The proof in the pudding is the YouTube channel @skyler5454 and 600 different videos of varying levels of difficulty

Great service, fast and friendly!! A++++

When I ordered one of your items as a gift for my child's birthday I was concerned that it wouldn't arrive on time. I messaged customer support and they immediately sent a tracking number and the item delivered with time to have a positive experience. I have had nothing but positive feedback from the customer service team and this is the second scooter my family now owns. Well done Gotrax. Well done.

I called to get a box to return damaged scooter. Angela at customer service told me that Walmart carries scooter boxes. The replacement scooter would not be shipped until the damaged one has been received in warehouse even though they will be notified when the scooter has been shipped back to warehouse by UPS. After going to 2 Walmarts, they do not have scooter boxes as was reported by Angela. The reason the new scooter cannot be shipped once they’re informed it is in transit is because they have to be sure it gets to the warehouse and not lost. In other words, I have to wait for a replacement of their defective e product. I spoke to supervisor Catherine, who told me Angela made a recommendation to get a box from Walmart. Catherine refused to acknowledge that her employee gave out erroneous information but it was not an issue according to her and did not understand my frustration. She said that I did not have a credible issue to discuss and she ended the call. Customer service is terrible at this company. I suggest not buying their products.

Always an easy transaction and quick shipping!

Ability to buy replacement parts and not a whole new scooter.

I ask questions about the rear tire replacement for my gx2 and get no answers. My wife loves her gx2 but cannot ride with me on mygx3 because the rear tire is flat. I have money. Do you have a tire?.we are in our 60s and love our gotrax scooters. It's been three days and no word about where to get a new tire! Help!

GOTRAX is an amazing company! Their generosity, kindness, and commitment to supporting the communities they serve truly sets them apart. It’s refreshing to see a company that genuinely cares about making a positive impact. We are incredibly impressed with GOTRAX and can’t recommend them enough!

If you are looking at the Gotrax GX3, do not hesitate—pull the trigger. I currently own both the GX3 and a Gotrax G4 that has logged over 5,000 miles in less than two years, and that older scooter has been an absolute beast. It just keeps going.
What really cements Gotrax as a top-tier brand for me isn't just the build quality of their rides; it's the company behind them. On the rare occasion I've needed to order replacement parts, their customer service has been nothing short of awesome, with super smooth and fast delivery every single time.
It is rare to find a company that builds machines this tough and backs them up with stellar support. Highly recommend the GX3 and the entire Gotrax lineup!

DO NOT DO BUSINESS with this company. TERRIBLE customer service. They send the wrong parts I ordered. When I do get the parts they're already no good, but will not do anything about it, becuase parts are not warrenteed. GO TO ANOTHER COMPANY!

ADDING TO MY REVIEW.
Gotrax recently sent me an e-mail bribing me to change my review to a 5 star review. They said, that if I change my review and update it to a 5 star, and showed proof of it, they would then send out parts to replace the defected parts originally sent. A BRIBE!!! This is VERY poor customer service. I told to them to stand tall and send out the new parts and THEN I would update my review.

The tires sent to me didnt fit my scooter despite the sizes being listed as the same and for my exact model.

Excellent customer service, would highly recommend for quality scooters and e-bikes.

Easy ordering process, fair price, accurate tracking.