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Buygames.PS Reviews 

24,583
•
TrustScore 4.5 out of 5

4.7

Video Game Shop
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Review summary

Created with AI, based on recent reviews

Looking at 3,115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, kind, and very helpful in resolving issues. People consistently highlight the exceptional customer service and the efficiency of the overall process. Reviewers are particularly impressed with the quick response times, often receiving immediate assistance and solutions. However, some people mentioned experiencing unhelpful customer support when issues arose with their purchased products. These reviewers reported instances where agents were uncooperative, blocked them from chat, or provided generic responses like being told to wait.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, speed, and... See more

Customer service

Customers had positive experiences with customer service, often praising the fast, efficient, and helpful... See more

Service

People report positive experiences with service, often highlighting the speed, efficiency, and helpfulness of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the speed and efficiency of... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their game... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

My order have been taking to long to be delivered so I asked a refund in the live chat and after 2 minutes, my request have been accepted. Thank you to EVA for the rapidity !

Company details

  1. Video Game Shop
  2. Gaming services

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,583)

3,417 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a game for steam after 3 days…

I bought a game for steam after 3 days I’m still waiting for it to arrive.. looking at my order it’s like I didn’t buy anything but the money was detracted from my bank account

13 July 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi, we're sorry for the inconvenience. Unfortunately, the game went out of stock, so we were unable to fulfill your order. A full refund has already been processed to your original payment method. We apologize for the disappointment and appreciate your understanding.

Rated 5 out of 5 stars

The service was good

The service originally was good, and as soon as I ran into a problem on my end the customer service agent Sam was amazing didn't take long to respond to me and was very helpful and accurate on everything

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The games offered are at great prices…

The games offered are at great prices and the customer support is even greater. I'm new to PS4 and they had tutorials walking me through setting everything up to get the games I paid for and even helped me navigate challenges along the way immediately. Thanks a bunch guys

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service

11 July 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi Julius, I'm sorry to hear that you had a bad experience. Please reach out to our live chat support with your order number so we can find out what went wrong and help make things right.

Rated 5 out of 5 stars

Hi everyone

Hi everyone, I had a problem connecting to a game, and the customer support was truly excellent. Eva helped me resolve the issue quickly. She was very helpful. Thank you, Eva!

11 July 2026
Unprompted review

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