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Eneba Reviews 

308,358
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 38,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often finding products significantly cheaper than elsewhere. Many people highlight the fast and efficient service, noting instant key delivery and a quick, secure purchase process. The website is frequently described as user-friendly, contributing to a smooth overall experience. However, some customers also noted issues with product keys, reporting instances where keys were incompatible, already validated, or for the wrong region. Additionally, a small portion of people felt dissatisfied with customer service, mentioning difficulties with refunds, unresponsive support, or feeling caught in a looping process.

What people talk about most

Product

People report ambiguous experiences with product purchases, with many reviewers expressing satisfaction with... See more

Price

Reviewers highlight positive aspects of price, with many customers consistently praising the great and... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease and speed of transactions.... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Website

Customers had positive experiences with the website, with many stating it has never failed them and is easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

fast efficient amazing prices and so far every thing went smoothly. removed a star cs i’ve heard of cases where ppl got scammed and also the cash back needs a bit of an improvement i dont see why we s... See more

Company replied

Rated 5 out of 5 stars

Literally took less than 2 mins to set up on console and the keys are revealed instantly on website and email, I’ve been a customer for years now- this site has never failed me, 🥳 I got a great sco... See more

Rated 5 out of 5 stars

Made 2 separate purchases that states game key could be activated in my country (Singapore), however upon activation, the product key was not compatible & invalid. Eneba's Customer service team did a... See more

Rated 5 out of 5 stars

Bought a Minecraft: Java & Bedrock key here, got it instantly, I redeemed it and it worked. Just like that didn't have a single problem with the payment or anything else. Good service!!!!


Company details

  1. Game Shop
  2. Gaming services
  3. Online marketplace
  4. Video Game Shop

About Eneba

Written by the company

Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors Verified vendors Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout Secure checkout Partners with the largest global payment providers
Available support Available support Fast, reliable help through online support
Experiencing issues? Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact support

Contact info

Promotion box for Eneba

Got a Question?

We're ready to help with purrfect timing. Contact our Support Team.

4.4

Excellent

TrustScore 4.5 out of 5

308k reviews

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4.4

All reviews

(308,358)

81,104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and easy site

Great deals, Cashback and credit, great support, but AI needs improvements, Overall I recommend these prices and services to everyone, it's trustworthy. They also have a nice automatic add to steam library system and a wallet to avoid fees. 9/10 (psst: I recommend to buy The Witness for 1,..€ amazing game)

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute a**holes

Absolute a**holes. It showed that there is no tax paying with eneba wallet. Okay i trusted it.
Went to top up my wallet, bought 10 euros of top up , paid 11.18 with tax for top up. Alright is what it is at least i’ll buy my thing a few cents cheaper. I go to buy a item i wanted that costs 9.80 and when i went to check out now and pressed on eneba wallet it fu**ing added another tax of 70 cents. What the actual f. Having to pay taxes 2 times? Is this a joke. Never using eneba again.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Legitimate software at significantly lower prices than elsewhere, combined with reliable and very fast delivery.

Legitimate software at significantly lower prices than elsewhere, combined with reliable and very fast delivery.

Unfortunately, the pricing structure is somewhat unclear—or rather, not transparent—due to additional service fees charged by payment providers; these unexpectedly raise the price slightly at the final stage and apparently cannot be avoided in any way.

22 July 2026
Eneba logo

Reply from Eneba

Hi there! My name is Enzo.

Thank you so much for a great review! Please take into account that the service fee changes depending on the payment provider you choose when you are paying for the order; some payment methods are charged a larger service fee than others, so we recommend you choose the one that has the best service fee amount. You can always use the Eneba wallet if you want to reduce these fees while taking advantage of our offers

We are thrilled that you enjoyed your experience with Eneba! Hope to see you soon!

Warm regards,
Enzo, Team Eneba

Rated 3 out of 5 stars

I have used eneba many times before but…

I have used eneba many times before but today when I bought Forza Horizon 6 from the vendor k2key, I got scammed and was given a fake code. I opened a ticket with eneba and got a refund within 3 hours but the refund did not include the $3.91 service fee. Other then that its pretty trust worthy and unlike some key shops most game keys have the promo code AKS14,15, etc for how ever much % off so its pretty nice

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Everything is expensive

Everything is expensive

22 July 2026
Eneba logo

Reply from Eneba

Greetings,

The prices are decided by the sellers and change based on the supply and demand of each product. If you find a cool deal, go for it! Prices might go up or down, and they change often.

Of course, we will always be working hard to be able to provide everyone with the best deals and offers for games, either via discounts, discount codes or just in general via various sales.

We hope that in the future you will reconsider your review, and if you ever need any assistance, feel free to contact our Support Team who would be more than happy to assist you! You can do that by creating a ticket here — eneba.com/support

Warm regards,
Team Eneba

Rated 4 out of 5 stars

Steam card

Delivery service

23 July 2026
Eneba logo

Reply from Eneba

Hello there, Sophie!

Thank you for your review!

If you experienced any issues with your purchases, don't hesitate to contact our team at https://www.eneba.com/support. Our Support Team will gladly assist you!

Warm regards,
Team Eneba

Rated 1 out of 5 stars

Avoid

The key I purchased was for a completely different game. Company aren't willing to rectify their mistakes.

All through the process I was shown info on the game I thought I was buying, so had no reason to think that there would be an issue.

Then received a key that, bar the name, has absolutely no connection to the title ordered.

At no point has there been acknowledgement of a mistake, and that the game I received is the game I paid for.

Think twice before you buy from Eneba.

22 July 2026
Unprompted review

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