Bloomex Australia Reviews 

I ordered flowers to be delivered to my wife at work, with the same day delivery option and associated fee. They weren't delivered, I wasn't told they wouldn't be, and when I rang their customer service the person was pathetically disinterested, apathetic and unhelpful. Literally sitting silently saying nothing, not answering questions, just saying they will get delivered tomorrow. No apology, not even a half attempt at sounding nice. Next day, still no delivery, another call, different person but same response or lack of response. No help, no apology, literally just remaining silent until I got sick of waiting for them to talk and hung up. No delivery, no refund, no apology. Apparently not actually a scam but may as well be given my money is wasted and certainly didn't provide the lovely surprise and uplifting encouragement my wife needed at the time.
Disgusting

I would not recommend Bloomex to anyone.

I ordered flowers as a surprise for my wife on an incredibly difficult day, with delivery clearly arranged to a business address and required before 5pm. The flowers didn't arrive as promised, and the website tracking was absolutely useless, providing no meaningful information about where the driver or delivery was.

I called customer service that afternoon. After a long wait, the representative barely acknowledged my concerns. She initially told me, “It’s not a business,” despite my order clearly stating it was. She then advised the flowers may not arrive until around 9pm. When I asked if there was anything she could do, there was silence and no attempt to help. I explained my frustration and advised I would make a complaint, which was met with no acknowledgement.

The flowers eventually arrived the following day and were disgraceful. Around three-quarters were dead or severely wilted, and the presentation was extremely poor. Even the card was unprofessional, with the message stapled to it using what appeared to be a ripped piece of one of their flyers.

I contacted customer service again the following day to formally complain. Two weeks later, I still haven't received any response.

This was meant to be a thoughtful surprise for my wife on a very difficult day. Instead, it was an embarrassing and frustrating experience.

Poor delivery, terrible customer service and unacceptable product quality. I would never use Bloomex again.

if I could rate it minus 5 I would. flowers not delivered - refusal to provide refund - poor communciation. I would not use them again - BEWARE

Took order, did not deliver. Customer service non existent, advise it is my problem to work out with their courier. Do not recommend ordering from this company.

Do not use - once you give them your details they send daily emails and you cannot unsubscribe! Even calling them, they said they’d take us off mail list - still receiving daily emails!!!! It’s spam on overdrive

I wish there was a lower star rating as the service received were absolute trash. We were buying these for the passing of a friend. Lucky these were not delivered to their address as requested. we ordered a basket arrangement all white for the funeral and got a bunch of flowers that I could have bought from Woolworths for $40 the ones order were charged for were $180. when contacted they said there was a minor change to the order due to flower unavailability. do your self a favor stay away from this business.

Absolutely terrible, I ordered an upgraded bouquet, the day before delivery I selected my delivery day and checked out, only to then get a shipping update to day they wouldn’t arrive for another 2 days after the delivery date, I panicked and sent them an email, they said it would only be 1 day late and they would add a gourmet item as an apology, the flowers delivered weren’t what was ordered they look like they were a cheap supermarket bunch and the “gift” a small bag of salt and vinegar chips, absolutely disgusting

Paid for express delivery and flowers did not arrive. Customer service was appalling - was unable to verify the email I provided so pretty sure she wasn't even looking at my order. Then hung up on me saying she needed to get to other customers. Her name was Tiffany. Do not use!

The flowers I ordered and paid for were nothing like the display photo shown on the site. I emailed the florist and received an unfavourable response, saying that flower arrangements on the site are just an example. I advised them that was false advertising as that is how you choose what you want. The site showed 5 roses with babies breath and greenery. The flowers that were sent, only had 3 roses instead of 5 and was not displayed nicely. I will not be using this business again.

If i could vote 0 stars I would. A disgraceful company. Ordered a sympathy bunch of flowers. Morning of delivery told they couldn't fulfill the order as they couldn't find a florist in the area? Then they refused to refund me, instead offering a gift basket, an upgrade to the gift basket and a $5 refund. I refused, but they sent it anyway, almost a week later. The gift basket contained 3 pkts of biscuits and some marshmallows. Hardly worth $82! Avoid this company at all costs. How are they still operating??

Ordered flowers under another company name which turned out to be part of Bloomex. Order was not delivered and when I emailed to ask why they responded within two minutes telling me it had been. I then asked for evidence of delivery, they did not respond. Delivery arrived late next day minus Mason Jar and damaged blooms. I emailed complaining to both Bloomex and their other named company, neither responded for six days. After six days I received an email asking me for photo evidence of damaged blooms and missing Mason Jar. I emailed that all blooms were now dead and how could I show a photo of a missing Mason Jar. Two weeks later, no response from either of them. Disgusting and extremely rude so called customer service. Avoid, worst service ever !!

If I could give zero stars I would.

We organised flowers to be sent to family members on the passing of parent. I paid the extra for same day delivery and the flowers have not arrived I’ve been told there are issues with their delivery partner and that they should arrive tomorrow.

This is after they phoned me to tell me the flowers I chose weren’t available and they would be sending another arrangement.

I am concerned as I never received any confirmation email.

When you ring it’s like talking to a call centre in another country they are rude barely speak English and have zero customer service skills. No empathy whatsoever.

I am one to always give praise but being taken advantage of in a time of mourning is just low life dispicable behaviour.

If the flowers don’t arrive tomorrow I’m on the war path. Don’t mess with a Sicilian mumma.

⭐ If you want to make someone feel special, I would NOT choose Bloomex.

I paid $132 for what looked online like a beautiful, professionally presented flower arrangement for a very special friend.

What I didn’t realise when ordering was that the flowers would arrive packed inside a box. They did not arrive looking like the beautiful arranged flowers pictured on the website. When I opened the box, the flowers were scrunched together and looked nothing like the special arrangement I thought I had purchased.

The advertised arrangement prominently featured beautiful roses. What I received did not contain a single rose.

I had also paid for same-day delivery. They later told me they couldn’t deliver that day and offered a complimentary gift for the inconvenience. That “gift” was a small packet of Oreos.

The flowers were also delivered to an address I did not intend them to go to, although Bloomex disputes this. In hindsight, I am actually thankful they came to me because I was able to see the quality myself. I would have been incredibly embarrassed if my friend had received this as the special gift I intended for her.

I contacted Bloomex several times, provided photographs and requested a full refund. They have maintained that the differences are acceptable due to substitutions and have refused my refund, instead offering me $30 store credit.

I have now lodged a formal complaint with Consumer Protection WA.

I’m posting the advertised photo and photos of what I actually received so people can look at the difference and make up their own minds.

For me, sending flowers is about making someone feel loved, appreciated and special. If that is why you’re sending flowers, I would not choose Bloomex.

This business does not deserve any stars, they have pretty flowers and arrangements on their website which they classify as designer / deluxe which obviously have been done with AI, the product they deliver is definitely not designer but something you can make yourself or buy from the supermarket. You just have to read all the negative reviews about this company, and all the customers have the same complaints.

My husband who has alzheimers tried his best to order flowers for my birthday but we got a text saying he hadn’t completed the order so he tried again . This meant 2 orders for the same flowers date and time . I contacted advising only one order was wanted and to cancel the 2nd as it was made accidently. The he flowers arrived after 9 pm on the day and left on the doorstep in a box - no ringing of the bell even though it was evident we were in . At that time of night my birthday was over and there was no pleasure in receiving lovely flowers at such a late time. After requesting a refund and being offered another bunch or store credit I for the order that had supposedly been cancelled by them I initially accepted store credit not realising that that meant they kept my $100+ dollars. I recontacted stating I had no reason or intention of ordering more flowers in the future and requesting a refund - nothing!!!! Luckily I ordered via Pay Pal and they are investigating . I certainly will not be ordering flowers from this company again and no wonder they don’t list reviews on their website as most reliable companies do . A scam so buyer beware

SCAM! DO NOT MAKE THE MISTAKE I DID!! I ordered before reading the reviews. I ordered 2 bunches of flowers and paid extra for each in presentation boxes for delivery to a work function in 2 days time. The day came for delivery and the hours ticked by, so I phoned the call centre in India only to be assured the flowers were already with the driver and would there soon. Another 2 hours and still no flowers. I called again - same response. 4pm comes and nothing. I called again and the call agent advised there was nothing they could do.
I demanded a refund and was advised that as the flowers were “missing in action”, there would be no refund until they turned up.
The next morning, I arrive at the work place and there was a shoe box left at the front entrance on the street. Inside were two of the smallest bunches of limp flowers, upside down and wrapped in a tiny piece of crepe paper on the dried out stems. They looked like they been stolen from a grave. Truly sad.
I phoned back and demanded a refund only to be told they were sorry and would review what they would a consider a “fair resolution of another delivery at another time”. Still haven’t heard anything. This site needs to be deregistered.

What a scam! Card was bent, The message was on a scrap piece of paper and the flowers, well I could get better from a Gas station. $109 for a load of crap.

What went wrong? I should have read the reviews first. Well spent nearly $200 ordered a basket with scotch. They call me on the day to say they cannot supply the scotch but can offer me champagne. Then I find out the basket was not delivered at all disgraceful never ever again. Will I use Bloomex again

Do not purchase from this companyunless you are in a capitol city in a surbian area otherwise expect huge delays They got one point because someone does answer the phone the customer service employees are incompetent , they denied I had an order then after much typing put me on hold then I was hung up twice on So disappointing. Finally got a customer service person on the third call I put in , it will be delivered 7 days after I paid for same day delivery

Leah took my phone call ..it was an easy process and im happy with the service..I have used Bloomex before and very happy..