Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
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Review summary
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Not quite as good as many major sports n gaming sites. Connection issues unstable. Games variety ok but game processes to similar. Not too good for small stake players low percentage of winning versus... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
Whilst I like the site, I think the daily wheel needs some serious work to it, like seriously, I normally win one time out of 5 and then it's only like 5p, sometimes I get lucky I think in two years... See more
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Company details
- #22 of 46 best companies in Online Casino or Bookmaker
- #13 of 34 best companies in Casino
- #5 of 13 best companies in Gambling house
- #34 of 46 best companies in Gambling Service
- #156 of 170 best companies in Gaming services
- #8 of 13 best companies in Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6k reviews
Asks customers to review
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Amazing sign up experience
Amazing sign up experience. Deposited £10 got 200 free spins - didn’t win too much on that.
Played another slot and won £100, withdrawal was nice and easy.
Lovely site, great selection of games.
Thank you.
23 July 2026
Good luck getting your money out
Made me go through process of validating my card multiple times before they let me withdraw my money, threatening to cancel my withdrawal and delete my account if I didn’t keep sending them photos of my bank card. They were quite happy to take the money off me when I deposited using that card a month before the withdrawal, so they were obviously just being awkward about giving me my money.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from BetMGM UK
Hi there Martin,
Thank you for your feedback.
We are absolutely delighted to hear you find our games really good for fun times and have no complaints about the site, as providing an enjoyable and seamless experience is our top priority.
We are committed to continuously upholding these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Good selection of games
14 July 2026
Reply from BetMGM UK
Hi there Sarah,
Thank you for your feedback.
We understand that a good selection of games is essential for an enjoyable and engaging experience.
We are committed to continuously curating and expanding our library to ensure there's always something exciting for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
This site seems to not let you get the…
This site seems to not let you get the bonuses on games at all. Other sites I play on I hit the bonus a fair amount of times.
It withdrawal times are longer than most other providers.
Also scam you into signing up to get free bonuses, mine wasn't awarded. I contacted customer service and was told I did it wrong and im no longer eligible. Not helpful at all. Im now closing my account and will only be playing on the major sites like sky vegas and coral that dont scam people.
15 July 2026
Reply from BetMGM UK
Hi there Kelly,
Thank you for your detailed and critical feedback.
We understand your profound frustration and feeling of being scammed by unawarded bonuses, poor game performance, and unhelpful support, which is far from the experience we aim to provide.
We are committed to immediately investigating the missing bonus, reviewing game mechanics and withdrawal times, and improving our customer service.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Love the chance of small daily wins
21 July 2026
Reply from BetMGM UK
Hi there Petra,
Thank you for your fantastic feedback.
We are absolutely delighted to hear you love the chance of small daily wins, as providing enjoyable and consistent rewards is what we strive for.
We are committed to maintaining an engaging and fair environment for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Kirsty,
Thank you for your fantastic feedback.
We are absolutely thrilled to hear you find our app so easy and straightforward, and consider it the best by far, as this is precisely the seamless experience we aim to provide.
We are committed to continuously upholding these high standards to ensure your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
I have to say this but paddy Power sky…
I have to say this but paddy Power sky bet bet365 have all much better casinos these seem to be playing to try be a casino as bad as 25p spin 5p win seems abit underhand they call it a win but really we losing 20p a spin so we actually not winning overall I'd say play the sites I said not these pretend to be a casino
22 July 2026
Reply from BetMGM UK
Hi there Craig,
Thank you for your candid feedback comparing our casino to other major sites.
We understand your profound frustration and disappointment with perceived low payouts, such as a "25p spin for a 5p win," making you feel like you're not genuinely winning.
We are committed to providing a transparent and fair gaming environment, and we will thoroughly investigate your concerns regarding game fairness and payout structures.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Happy Punter I've always found my experience with…
I've always found my experience with bet MGM enjoyable quick deposits and quick withdrawals keep me happy they had some excellent promotions during the World Cup and I'm more than happy to remain a customer hopefully door a long time
15 July 2026
Reply from BetMGM UK
Hi there Andrew,
Thank you for your fantastic feedback.
We are absolutely delighted to hear your experience with BetMGM has been enjoyable, with quick deposits and withdrawals, and excellent World Cup promotions, keeping you happy and loyal.
We are committed to consistently delivering this high standard of service and ensuring your continued satisfaction for a long time.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Very helpful staff and quick realible
Very helpful staff and quick realible . No complaints
16 July 2026
Reply from BetMGM UK
Hi there Thomas,
Thank you for your feedback.
We are absolutely delighted to hear our staff were very helpful and reliable, as delivering excellent service is our top priority.
We are committed to continuously upholding this high standard to ensure your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
RegBEtMGM Team
Don’t trust many gambling sites
Don’t trust many gambling sites. But will always trust BETMGM among others. Great site.
21 July 2026
Reply from BetMGM UK
Hi there Jay,
Thank you for your feedback.
We truly understand how important trust is in the gambling industry and we are absolutely delighted you consider BETMGM a great and trustworthy site.
We are committed to continuously upholding these high standards and ensuring your continued peace of mind and satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great range of games and sports…
Great range of games and sports betting..
Relatively quick deposit and withdrawal too 👍🏼..
21 July 2026
Reply from BetMGM UK
Hi there Dan,
Thank you for your feedback regarding our great range of games, sports betting, and quick deposits/withdrawals.
We understand how crucial these aspects are for an enjoyable experience, and we are delighted to hear we are meeting your expectations.
We are committed to continuously delivering these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there James,
Thank you for your candid feedback.
We understand your profound dissatisfaction with our service, and we truly regret that your experience has led you to believe we are "just not very good."
We are committed to thoroughly investigating what contributed to this perception and implementing improvements.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Marcus,
Thank you for your feedback.
We are absolutely delighted to hear you found our withdrawal process easy, instructions clear, and our platform very user-friendly, as these are crucial for a seamless experience.
We are committed to continuously upholding these high standards to ensure your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great excitement when using MGM
Great excitement when using
MGM diff from the rest, probably the best!
And it rhymes!!
21 July 2026
Reply from BetMGM UK
Hi there Dean,
Thank you for your fantastic feedback!
We are absolutely thrilled to hear you find MGM exciting, different, and truly the best.
We are committed to continuously upholding this high standard and ensuring your unique and thrilling experience remains consistent.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Paul,
Thank you for your feedback regarding laggy games and unfair gameplay.
We understand your profound frustration and disappointment when technical issues impact fairness, which is certainly not our intention.
We are committed to immediately investigating these claims to ensure a smooth and equitable gaming environment.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Been with this company months won £250…
Been with this company months won £250 now my account is in review and cannot access it and haven’t received funds been talking to many customer support just useless
21 July 2026
Unprompted review
Reply from BetMGM UK
Hi there Jemma,
Thank you for your feedback.
We understand your profound frustration and disappointment with your account being under review and your £250 winnings not being received, especially after unhelpful interactions with our customer support.
We are immediately investigating your account status, the missing funds, and the quality of the support you received to rectify this.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Bonus's when your on the slots dont…
Bonus's when your on the slots dont really come in often and dont pay great compared to other sites
18 July 2026
Reply from BetMGM UK
Hi there Danny,
Thank you for your feedback regarding slot bonuses.
We understand your profound frustration and disappointment with the infrequency and low payouts of our slot bonuses compared to other sites.
We are committed to reviewing our bonus mechanics and frequency to ensure a more rewarding experience.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great offers on a regular basis
21 July 2026
Reply from BetMGM UK
Hi there Tony,
Thank you for your feedback.
We understand that great offers on a regular basis significantly enhance your experience.
We are committed to continuously providing appealing and rewarding promotions for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
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