Amazing Customer Service from Ang Absolutely fantastic customer service from Ang at LottoGo. She was incredibly helpful, friendly and professional from start to finish. She made everything real... See more
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See what reviewers are saying
I honestly have always had nothing but a positive experience with this site! Customer service agents have always been helpful and easy to contact! Not sure why there’s so many negative reviews but I h... See more
Company replied
Quick sign up and good bonus offer to start off ,withdrawal requests can be a bit delayed but it is guaranteed that it wont go past the 3-5 days of processing that's described on the terms. Best re... See more
Company replied
Amazing customer service Kim (3384939) was super helpful when I just joined I was even able to get some free spins to try the games before depositing. They answer very quickly and sort out your issues... See more
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Company details
- #9 of 39 best companies in Online Casino or Bookmaker
- #6 of 31 best companies in Casino
- #23 of 42 best companies in Gambling Service
- #7 of 7 best companies in Lottery shop
- #21 of 24 best companies in Lottery vendor
- #31 of 32 best companies in Online Lottery Ticket Vendor
Written by the company
As most lotteries require for you to be a resident of the country in which they’re drawn, many of the world’s biggest jackpot amounts – including those famous US rollovers - have been out of reach until now! - At LottoGo, you’ll get the opportunity to win huge cash prize amounts from wherever you are – whether that’s from the comfort of your own couch, or on the move with our mobile app.
Join our community of 3 million members!
Written by the company
- LOTTOGO CASINO
- LottoGo.com brings you a wide range of online casino games, including over 3,000 slots, live tables, and instant-win options from trusted providers. Whether you enjoy classic favourites or the latest releases, you can explore hundreds of games in a safe and responsible environment.
- LOTTERY
- We also offer access to some of the world’s most recognised lottery draws, giving players the opportunity to take part in games from the US and Europe - all from one secure platform.
- LOTTOGO BINGO
- We’ve got lots of different types of bingo available, each with different numbers of balls called, speeds, and ways to win! With no faff of paper tickets, the option to play in multiple bingo rooms at once and games running up to 24 hours a day!
New customer? Claim your first LottoGo bonus!
Join over 3 million other members
Contact info
United Kingdom
- support@lottogo.com
- www.lottogo.com
You should know
4.2
Great
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant website I recommend it to…
Brilliant website I recommend it to everyone. Spoke to Kim who helped me promptly. Excellent customer service.
6 September 2026
Unprompted review
Best experience
Best experience, its a one of the good company on gambling i have experienced with reccomanded !
3 August 2026
Amazing experience on the site and…
Amazing experience on the site and amazing support from ANG
5 September 2026
Unprompted review
Really helpful customer service..very…
Really helpful customer service..very fast! Great games
Thanks Adam ☺️
5 September 2026
Unprompted review
Completely bad site
Completely bad site, I've never won anything here, and the games don't open, I'm very disappointed here I don't understand how you can give 5 stars.
5 September 2026
Unprompted review
Reply from LottoGo.com
Hi Guntra,
Thank you for taking the time to share your feedback. I’m sorry to hear you’ve had difficulty with the games loading and that your recent experience hasn’t been enjoyable.
All of our games are provided by licensed, regulated suppliers and operate using independently certified RNG systems, so we’re confident the gameplay is fair. However, issues such as games not opening or freezing can sometimes be linked to device performance, browser settings, or temporary connection drops — and we’d be more than happy to look into this properly for you.
As we can’t discuss account‑specific details publicly, please reply to our private message on Trustpilot with your registered email address so we can locate your account and review the gameplay and loading issues directly. Once we have that information, we’ll investigate this fully and provide clarity on anything you’re unsure about.
We’re here to help and would appreciate the chance to look into this for you.
Kind regards,
Angela
LottoGo.com
Rutamazoji
absolute thief ! 100% thief ! Deposit £20 , deposit £40, deposit £100 . Everything is stolen. No winnings at else .
5 September 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for taking the time to leave a review. I’m sorry to hear you feel this way, and I appreciate how frustrating it can be when your gameplay doesn’t go as hoped.
I do want to reassure you that all games on our site are provided by licensed, regulated suppliers and operate using independently certified Random Number Generators. This means neither the game provider nor ourselves can influence when wins occur, and every spin is generated fairly.
As we’re unable to discuss account‑specific information publicly, please reach out to us directly through Trustpilot with your registered email address so we can locate your account and review your gameplay and transactions with you. We’re more than happy to look into this properly and provide clarity on anything you’re unsure about.
We look forward to hearing from you so we can discuss this in more detail.
Kind regards,
Angela
LottoGo.com
Grate help from adam
5 September 2026
Unprompted review
Very helpful adam.was great at helping…
Very helpful adam.was great at helping me.with my promble. And great customer services kellyann mann
5 September 2026
Unprompted review
Great customer service today from…
Great customer service today from Angela at Lotto Go 😊
5 September 2026
Unprompted review
Fantastic service from cody and the…
Fantastic service from cody and the team as always highly recommended this site lots of different games and good payouts 10 out of 10
5 September 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for being a valued part of LottoGo! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Awful site after my last review I was…
Awful site after my last review I was offered £30bonus to take it down I accepted and was it worth it no , not one big win some small ones but nothing major I thought maybe I'm still running on bad luck then when a big win spin fell in the machine suddenly jumped to nothing , I've noticed when you get 2 jackpots and are waiting on a 3rd the reels suddenly jump ,thing is when you mention it you are told its all random and and monitored by the UK gambling commission, I worked it out if my big win spins hadn't jumped I'd be a few hundred pounds better off .so might try another casino as it seems this site doesn't like negative reviews
5 September 2026
Unprompted review
Reply from LottoGo.com
Hi Denise,
Thank you for taking the time to share your feedback.
I’d like to clarify that any support or goodwill gestures we provide are never offered in exchange for removing a review. On occasions where we add a small bonus or credit, it is simply a gesture of goodwill to acknowledge a customer’s experience — it is not conditional and never linked to posting, editing, or removing feedback.
Regarding gameplay, all outcomes on our site are generated by certified random number generators and monitored by the relevant regulatory bodies. This means neither ourselves nor any player can influence when wins, jackpots, or bonus features occur. Visual animations such as reels appearing to “jump” are part of the game design, but they do not affect the underlying result of the spin.
To discuss your experience privately and securely, I’ve requested more information via Trustpilot’s Find Reviewer feature so we can locate your account and look into this in more detail for you.
We appreciate that gambling can feel frustrating when luck isn’t on your side, and we always encourage responsible play. Our support team is here to help once we receive your details.
I look forward to hearing from you Denise.
Warm regards
Angela
LottoGo.com
Reply from LottoGo.com
Hi there,
We’re grateful for your feedback! We’re grateful to hear LottoGo is working well for you.
Yours sincerely,
The LottoGo team.
Excellent service thanks cody
5 September 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Great site good customer service cody…
Great site good customer service cody was great
5 September 2026
Unprompted review
Reply from LottoGo.com
Hi there,
Thank you for being a valued part of LottoGo! We're so glad to hear you're enjoying LottoGo.
Sincerely,
The LottoGo team.
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
Ripped off
Just put ten dollars in my account and five minutes later the site dissappeared, I then reloaded it and found that all ten games had already played in a space of less than five minutes?!? Wtf.. not happy 🤬
5 September 2026
Unprompted review
Reply from LottoGo.com
Hi Andrew
Thank you for taking the time to leave us a review
I have reached out to you via email to discuss this further
I look forward to hearing back from you
Kind regards
Cody
Lottogo.com
£100 in playing at 40p to 60p rtp = 18.6%
Everyone reading this you are welcome. Tried and tested on 40p 60p 80p £1 £2 total money in £820 bonus matched £820 = £1640 spend = 21.RTP
**The headline ratio is last two days test of this review**
Don't buy the fake bonus it will just eat your cash.
No matter what provider you use it will just stop so be aware.
Refreshes on winning spins crashes on wins so your not sure if it would be good or bad. constantly no matter the provider.
The RTP and rng they will tell you are within the guidelines of the UK gambling commission so I've emailed them to get the RTP and rng settings of lottogo.
Even if this site globally was 94% rtp the mythical rng % is unknown so basically Wild West.
Scatters are 0
Bonus are refreshed mid cycle.
If you get a bonus they are horrendous anyway.
So after yesterday I was offered money to take down review same thing happened.
So I then sent my wife on her account depositing £50 for £50 bonus.
Not one scatter not one bonus apart from one which paid 6 pound.
So exactly the same outcome exactly the same issues.
This site cannot be trusted, to the lottogo agent who looks at this my wifes lotto account number is 3526370. Just to prove this is a legit review.
Now tell us nothing is up two accounts two payments two separate entity's same outcome.
You are not a fair casino your not even a 60/40 split it's 98/2 split in your favour.
Pay attention to the reviews it's all about customer support bought reviews either free spins or a bit of nerfed bonus cash, check it for your self.
Support is great but this doesn’t really matter when the bonus is stacked in lottogo favour.
Working out totals £100 in playing at 40p to 60p rtp = 18.6% you could have 600k bonus nothing is landing.
4 September 2026
Unprompted review
Reply from LottoGo.com
Hi Nigel
I hope you are well
We are unable to control the outcome of our games, and there's always risk when gambling and partaking in games of chance. A game of chance is a game where the outcome is random, rather than based on any type of skill. Every game that's live on our site is also thoroughly tested before release.
All of our games are certified to the Gaming Commissions standards and we adhere to all requirements they place upon us. The games on site also use a random number generator for every round which is independent from the last. We have zero control of game outcome.
Kind regards
Cody
Lottogo.com
Excellent customer service from Kim…
Excellent customer service from Kim quick response
4 September 2026
Unprompted review
Reply from LottoGo.com
Hello,
Thanks for taking the time to share your experience! We’re happy to see you're enjoying using LottoGo.
Yours sincerely,
The LottoGo team.
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