Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. #8 of 38 best companies in Car rental service
  2. #14 of 91 best companies in Car dealer
  3. #10 of 37 best companies in Leasing service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(871)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Lots of online lease deals,but I prefer…

Lots of online lease deals,but I prefer to deal with people and I found Charlie to be knowledgeable and up front - no hard sell,but listened to what I wanted and sorted it - new car delivered just as requested.
Would definitely recommend.

10 November 2025
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Reply from Balgores Leasing

Thanks so much for the kind words! Glad Charlie made everything smooth and straightforward for you. Enjoy the new car!

Rated 5 out of 5 stars

The service I received from Balgores…5⭐️ service

The service I received from Balgores leasing was top class.
At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process.
I need the car by a certain date as we had a road trip vacation planned and although it was a tight timetable the team delivered on the date.
Thank you 5 ⭐️ service

28 October 2025
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Reply from Balgores Leasing

Thank you so much for your fantastic review! We’re delighted to hear that Phil, Callum and Katie were able to support you throughout the process and keep everything on track for your road trip. Meeting your deadline was a priority for us, so we’re really pleased we could deliver in time.

Rated 5 out of 5 stars

My order was handled quickly and…

My order was handled quickly and efficiently. My new car was ordered and delivered in around two weeks.

The process was simple and straightforward

21 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Balgores Leasing is a great company and…

Balgores Leasing is a great company and a lot cheaper than the main dealers, almost half the price! :).

Most cars are in stock, so a rapid delivery, they delivered to my door, very polite.

Would recommend taking a look, you won't be disappointed.

17 October 2025
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Reply from Balgores Leasing

Thank you for your kind feedback. We’re delighted to hear you found value in our service and appreciated the fast, convenient delivery. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great people

Great people, keep you up to speed and explain everything.

21 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Five star service!

I had a fantastic experience from the moment I made my first enquiry to the delivery of the vehicle. The entire process was seamless, professional, and stress-free. Communication was clear and timely, and every detail was handled with care. The team went above and beyond to ensure everything ran smoothly, and the vehicle arrived exactly as promised. Highly recommend this service to anyone looking for reliability and excellence!

16 October 2025
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Reply from Balgores Leasing

Thank you for your feedback! We’re pleased to hear that you had such a smooth and positive experience — it means a lot to our team. Enjoy your new vehicle!

Rated 3 out of 5 stars

None delivery for a pre organised confirmed date and address . A no show !!

I was advised by email a confirmation date and address for the delivery of my new Ford transit custom . Balgors organise my vehicles to go direct to my sign writer in Chelmsford . The company has carried it this process many times for me , as a favour to me as a good customer . Also both my tracking company and my racking company both companies again carried out this process many times . I then pick the van up a few days later once all completed . I can understand what I was advised as technical difficulties. However I am sorry I don’t believe this you must of had a driver ready to deliver a van organised with paperwork standing there with nothing to do so please don’t insult my intelligence. It wasn’t until I think around 3 pm I got advised by my sign writer no van had arrived he then phoned Balgors for an update to be advised it would not be arriving . Also the van was insured for this day . I then get the response that it was a technical issue and when my supplier contacted Balgors being polite as he is said it was not a problem. It was a problem . I am the customer not my supplier schedules train tickets work schedules all had to be changed by a day . Putting my polite and accommodating suppliers in the same boat . However as a good client to my suppliers and as a good will gesture I will do something to compensate them for something that should have been done as it has many times before in the way of a drink some chocolates or a voucher . So I am looking towards Balgors to replicate that to me so I can thank my suppliers for there ongoing support in what is difficult trading as a small business these days . So this is the reason for the poor service .

17 October 2025
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service.

So quick with processing the order and advising best options/deal.

15 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 4 out of 5 stars

Overall great experience

Overall great experience from initially obtaining quotes through to order and delivery of car.
A couple of things that happened otherwise it’d have been 5 star.
Firstly, I had my quote and was ready to place my order, when attempting to do so I was told the deal had been withdrawn. I then got a callback to say it was available again but the price had gone up slightly. It was still a great price so I still placed the order but thought it a little suspicious.

Secondly, I was told the price was based on me taking delivery of the car before the end of September. Fine with me but as it got closer to the end of the month it was apparent the car wasn’t going to be available in September. It was delivered in 3rd Oct which suited but the communication could have been a little clearer.

Otherwise the team at an Balgores were great to deal with (Charlie initially) and even when I had a query on the delivery day Treena responded while the delivery driver was with me and answered the questions. Katie giving a follow up call was also a nice touch and reassurance that they are available to assist.

7 October 2025
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Reply from Balgores Leasing

Thank you for taking the time to share your feedback. We're delighted to hear that you had a great overall experience with our team, from the initial quote through to delivery, and that Charlie, Treena, and Katie were all able to assist you along the way. We’re sorry to hear about the confusion regarding the withdrawn deal and delivery timing — we understand how frustrating that can be. It’s great to know you’re happy with your new car, and we hope you enjoy it! Thank you for your business.

Rated 5 out of 5 stars

The proccess was very easy with no fuss…

The proccess was very easy with no fuss or issues, it was very well carried out, would recommend Balgores Leasaing to anyone, I didn#t even have to leave my house as I trusted them completly

9 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Would recommend

Really happy with the process of getting a lease car, was able to sort things out quickly, any queries I had were responded to promptly, all in all it was hassle free, would recommend.

9 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, great customer service, and super product. Couldn’t be more helpful, through what was a very simple process.

9 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Very professional service

Very professional service. Kept updated throughout process and always easy to contact. From start of order to receiving vehicle was excellent.

8 October 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Terry M

Excellent Service as always!

7 October 2025
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Reply from Balgores Leasing

Thank you for the business!

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