Anna really understood the issue and investigated what had gone wrong. If everyone in customer management was like her this issue would not exist, it’s frustrating to try to explain the issue just to... See more
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See what reviewers are saying
ZeComplete incompetence. Autodoc hides behind their ai to avoid solving their mistakes. Ordered a set of 16 valve seals but only got 15 which makes it worthless. TheAI gives cryptic messages and aft... See more
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We have been purchasing from Autodoc for a long time, and we have never had any problems with them. Even when we bought an incompatible part because it was mistakenly listed on their website f... See more
Company replied
First thanks Autodoc. I have ordered parking sensors for my car . I got it as I wish and it's working in to my partner berlingo citroen 2016 . Very Better price to compere with the local shops in swe... See more
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Company details
About AUTODOC - Sweden
Written by the company
AUTODOC er Europas førende onlineforhandler af autodele. Vi deler din passion for biler og hjælper dig med at spare penge på bilreparationer.
AUTODOC APPHvad vi er kendt for:
- Kundefokus. Vores supportteam består af kvalificeret personale som totalt taler 23 sprog og altid er klar til at hjælpe på alle måder de kan.
- Markedsstørrelse og rækkevidde. I de 12 år vi har været på markedet har vi fået 13 millioner tilfredse kunder i 27 europæisk lande. Vi sender over 35.000 bestillinger om dagen.
- Vores produktsortiment. Vi tilbyder over 4 millioner produkter til mere end 166 bilmærker fra verdenskendte producenter.
- Overkommeligt og omkostningseffektivt. AUTODOC er en onlineplatform med rimelige priser og en række specialtilbud og udsalg.
- Tjenester på flere platforme. Kunderne kan nemt og hurtigt søge efter autodele både på hjemmesiden og på appen. Se selv hvor omkostningseffektiv og nem købsprocessen for autodele kan være.
- Ekspertise indenfor bilreparation. Du kan finde mere end 3.000 vejledningsvideoer for udskiftning af autodele på vores YouTube kanaler. Disse vejledninger kan hjælpe dig med selv at udføre enkle reparationer og spare penge på reparationer på værksteder.
Kontakta ossContact info
4.4
Excellent
19k reviews
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Reply from AUTODOC - Sweden
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
They sent me the wrong parts
They sent me the wrong parts, and through no fault of my own, I was unable to return them within the deadline because I couldn’t get an appointment at a repair shop in time. Despite the fact that the mistake was entirely on their side, they refused to accept the return once the deadline had passed. This is extremely poor customer service and completely unreasonable. I should not be left with unusable parts simply because they sent the wrong ones and I couldn’t get a repair-shop appointment in time
1 September 2026
Unprompted review
Reply from AUTODOC - Sweden
Dear Jonas,
Thank you for sharing your feedback. We are very sorry for the inconvenience caused by receiving the incorrect parts and the difficulty you faced with the return deadline.
While there are standard return periods regulated by law, we always strive to find a suitable solution for our customers, especially when an error occurred on our side. We will review your case and all the details once more, and our representative will contact you shortly to discuss how we can resolve this matter.
Thank you for your patience while we look into this further.
Best Regards, AUTODOC Team
Poor customer service - no resolution
Wont refund for missing parts. Also the returns process is at your cost to Berlin and made extremely difficult. I ended up giving up with them and taking the hit. Wont be dealing with them again. One of their agents also cut our conversation of midway because their shift had ended!
27 August 2026
Unprompted review
Reply from AUTODOC - Sweden
Hi Andy!
We are sorry to know that you left unsatisfied with our service.
Please clarify what do you mean by 'missing parts'? Contact us with your order number at email address trust@autodoc.se. We will be happy to answer your questions and help you.
Best regards,
AUTODOC team
i have ordered 2 items from this…
i have ordered 2 items from this company the delivery charge was £8.45 each item , i thought it was expensive but they said fast delivery, so i was happy with that as i needed them.
well that was over 10 days ago now and i still don't have the items. They seem to have washed there hands with it they took my money and when i approach about the fact that i don't have what i paid for they simple pointed out that i should get in touched with the delivery company .well i did that and because they used the cheapish company and charge the buyer top money i was never going to get it. I've had to buy my parts somewhere else now so i will have to get onto my credit card company to redrive my money.
be where of Autodoc and Evri don't give yourself the stress.
24 August 2026
Unprompted review
Reply from AUTODOC - Sweden
Hi Brian!
Delivery charge for orders below £130.00 is £8.45.
Delivery charge for orders of £130.00 or more is £1.99.
We sincerely regret that the delivery took longer than expected and caused inconvenience. Order processing usually takes 1-2 business days, and delivery to the UK - 3-4 business days. Sometimes delays occur due to overloaded couriers or international logistics, but we do everything possible to speed up the process.
If you have questions or need help , please write to us at trust@autodoc.se with order details. We are happy to help and hope to restore your trust!
Regards,
AUTODOC team
Poor customer support, excellent Quality Control team
I had no issues with AUTODOC until I needed to contact customer support about a delivery problem. My tyres were never delivered due to an issue with their delivery provider, yet the initial support team told me it was not their responsibility and that I would have to pay the higher price if I wanted the same tyres again. I found this extremely unhelpful and unprofessional.
Thankfully, the case was eventually escalated to the Customer Support Quality Control team, who were phenomenal, professional, helpful and genuinely committed to resolving the issue. They ultimately helped me resolve a problem that had been ongoing for months.
Had it not been for the excellent handling by the Quality Control team I would rate it 2/5 stars.
24 August 2026
Unprompted review
Reply from AUTODOC - Sweden
Dear Filip,
Thank you for taking the time to share your experience and thank you for your review.
We sincerely regret the initial delays and communication difficulties surrounding your delivery. Ensuring a seamless experience is always our goal, and we apologize for the frustration caused.
It is wonderful to hear that our Quality Control team was able to step in, take responsibility, and successfully resolve the issue for you. We deeply appreciate your patience throughout the process and are delighted that we could find a solution.
Thank you again for your trust and for giving us the opportunity to make things right.
Best regards,
AUTODOC Team
First thanks Autodoc.
First thanks Autodoc.
I have ordered parking sensors for my car . I got it as I wish and it's working in to my partner berlingo citroen 2016 . Very Better price to compere with the local shops in sweden...! easy replacement your self.
20 August 2026
Unprompted review
Reply from AUTODOC - Sweden
Dear Sani,
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with the parts and that the installation went smoothly.
It is also great to know that you appreciated our prices!
Thank you for choosing AUTODOC. We look forward to seeing you again soon!
Best regards,
AUTODOC Team
VARNING FÖR BLUFF
Fått hem fel varor och de vill att man skickar tillbaka på egen bekostnad, bara massa trams och chattar med robot. UNDER ALL KRITIK!!! VARNING!!!
20 August 2026
Unprompted review
Reply from AUTODOC - Sweden
Hej Basem,
Tack för din recension. Vad tråkigt att reservdelen inte passade din bil. Vi ber om ursäkt för det besvär detta har orsakat och vill självklart hjälpa dig att ställa allt till rätta.
Tänk på att sökningen i väljaren på vår hemsida ger generella resultat. Eftersom bilmodeller ofta tillverkas i flera olika varianter (med varianter på motortyper, årsmodeller och chassier) är en generell sökning tyvärr ingen 100-procentig garanti för att delen passar just din bil.
Ett tips för att alltid vara helt säker inför framtida köp är tjänsten AUTODOC PLUS Expert. Då kontrollgranskar våra experter alla dina beställningar mot bilens chassinummer (även kallat VIN-kod / Vehicle Identification Number). Om en del inte stämmer kontaktar vi dig direkt och föreslår rätt alternativ innan leverans.
Vänligen kontakta oss via e-post trust@autodoc.se - för att hjälpa dig behöver vi få ytterligare information om din beställning. Du kan även uppdatera din recension med ordernummer så vi kan kontakta dig för att hitta en lösning.
Med vänliga hälsningar,
AUTODOC-Teamet
Anna really understood the issue and…
Anna really understood the issue and investigated what had gone wrong. If everyone in customer management was like her this issue would not exist, it’s frustrating to try to explain the issue just to get a standard copy/paste answer. Anna really helped me in a frustrating situation.
10 August 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Richard! 😊
Thank you so much for your feedback! We will be sure to pass your kind words along to our team member.
Anna is a wonderful specialist who is truly passionate about her work and providing great service.
Wishing you a great day ahead!
Best regards,
The AUTODOC Team 🚙
Reply from AUTODOC - Sweden
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
I bought two headlights from AUTODOC
I bought two headlights from AUTODOC. Unfortunately, I had problems with both of them. The right headlight developed condensation inside, while the left headlight could not be adjusted either electrically or manually.
I contacted AUTODOC customer support and requested a replacement or a refund. Initially, they refused to help, claiming that I had selected the headlights myself and that they did not match my car's VIN. However, my main concern was not compatibility, but the obvious defects with the headlights.
I was also concerned that the right headlight arrived in non-original packaging and had a burned-out bulb installed inside, which made me suspect that it might have been previously installed or used.
Update:
After I posted this review, AUTODOC resolved the issue very quickly. They sent me two brand-new replacement headlights, and I was told that I did not need to return the defective ones and could dispose of them myself.
I appreciate that AUTODOC ultimately took care of the problem and provided a satisfactory solution. My original experience with customer support was disappointing, but the final resolution was good.
I am therefore updating my review to reflect that the issue has been resolved.
22 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Yurii!
Thank you for sharing your review. We’re pleased to hear that the issue was resolved and that you were satisfied with the replacement headlights and our final solution.
We sincerely apologise for the inconvenience caused initially and appreciate your patience and understanding. Thank you for giving us the opportunity to put things right.
Best regards,
AUTODOC Team
Take more times for shipping ,sending …
Take more times for shipping ,sending wrong item or different item from which I selected . Compatibility issue , not all spare parts available.
28 July 2026
Reply from AUTODOC - Sweden
Dear Osama Jassim!
Kindly note that you can use OENs for compatibility check, they are always listed in product description. Also you can use OEN in a search bar to get the list of available parts.
Your feedback has been forwarded to our quality control department and will be reviewed as soon as possible.
If you have any questions, please contact us at trust@autodoc.se.
Best regards,
Your AUTODOC Team.
Bought SKF wheel bearing that broke…
Bought SKF wheel bearing that broke down after 10 months Opened warranty claim and got info Audodoc needed more info to handle the warranty claim I opened the link in the mail and i could select chat. Started chat and answer was that i had to wait for a mail with more instructions. No info what info Autodoc wanted. Finally they close warranty claim and i then mail to info mail and they wanted info of i had extra costs for this that i wanted to claim that i didnt had
Other info whas if warranry was acceted i want refund which i answed them in mail respond that i want. Now i got info that they have closed my warranty claim because i didnt had answer them??!!!!
I give up. No more Autodoc 😡
There are more serious car parts company that have a great cutomer service
30 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Christer Bergström!
Thank you for taking the time to share your feedback.
We sincerely regret the frustration and inconvenience you experienced during the warranty claim process. We understand how disappointing it can be when you are waiting for a resolution and the communication does not meet your expectations.
We would like the opportunity to review your warranty case in detail, check the communication history, and understand what happened with the requested information and claim status.
Please contact us by email at trust@autodoc.se and provide your order number or warranty claim details. Our team will carefully review your case and assist you further.
Thank you for bringing this matter to our attention. We appreciate the opportunity to investigate and improve your experience.
Best regards,
AUTODOC Team
Issues with returning an order…
Had issues with returning an order thanks to the AI chatbot. We had difficulties contacting a real human, as you can only talk to the chatbot, that doesn't really help.
We tried multiple times to get to customer service, which in itself was difficult. Even if we managed to talk to someone, they did NOT help.
One sent us the wrong return slip, the other said he would talk to his manager and call us back. He never did. This was last week and we still haven't gotten the help! So be careful when ordering from there.
EDIT: Managed to talk to customer service again and got the help I needed! She was amazing, very kind and helpful!
17 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hi Lola S.!
We have Return portal link on our main page:
https://www.autodoc.se/retur
In accordance with our policy, standard return of goods (without Safe Order) implies payment for delivery by the client, but we offer the Safe Order option for free return within 200 days.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Best regards,
AUTODOC team
Dear Customer Service,
Dear Customer Service,
I purchased brake pads and an engine air filter for my car from your company. Unfortunately, the parts that were sent to me were incorrect because the wrong vehicle number was used.
I contacted your company by email, and I paid approximately €38 for the return process. However, I only received the brake pads, and I did not receive the correct air filter, even though I returned both the brake pads and the air filter to you.
I kindly ask you to send me the correct engine air filter for my car as soon as possible, since I have already paid for it.
Thank you for your attention, and I look forward to your prompt response.
Best regards,
27 July 2026
Reply from AUTODOC - Sweden
Hello Alhomsi Ahmad,
Thanks for your review.
We are sorry for the mistake.
Our Quality Control Manager will check the whole case and contact you.
Best regards,
AUTODOC Team
The product works great!
21 July 2026
Reply from AUTODOC - Sweden
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Anna is very hardworking
Anna is very hardworking, kind, and professional. She does her job exceptionally well and provided excellent customer service. I truly appreciate her help and would highly recommend her. Thank you, Anna!
16 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Ekrem,
Thank you very much for your review and trust! We will convey your gratitude to our employee Anna.
We are very happy that you are satisfied with our service. ⭐
Have a nice day!
Kind regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Fast and Responsible
Fast and Responsible. I like to have business with them and will do more in the future. While the price is on par with others, their customer service is one of best in the industry.
13 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Bara!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
Stop with that AI chat man it makes me…
Stop with that AI chat man it makes me crazy and then its always someone new answering my questions!! I have ordered 4 tires and ofcourse do i only reciev 3 out of 4 and one being stuck in Netherlands. I cant change 3 tires on my 4 wheel drive car Ofcourse because its different dimensions from the ones i have now and one is completely done!
I ve been waiting for Autodoc to figure out where that one tires is now for a week! Everyday is the same thing, we are waiting for an answer from the supplier..
call the supplier! And i cant even make a return of my recieved tires yet!
1 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Sertac Er!
We are sorry to hear that you didn’t get the full order.
Tires are sent directly from the supplier and in case of issues supplier is contacting the delivery company.
As soon as we get information concerning status of the parcel you will be informed.
Please contact us at trust@autodoc.se and provide your order details so we can check the case.
Best regards,
AUTODOC Team
The team works very efficiently and…
The team works very efficiently and responsibly, thank you ten points. Have a nice summer!
30 June 2026
Reply from AUTODOC - Sweden
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
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