There is a noticeable improvement in shipping quick. I received my parts 5 days after ordering. It used to take 2 weeks sometimes. Good job, and try to compete with Amazon prime. Because many mechanic... See more
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See what reviewers are saying
Horrible experience. They are sending wrong parts out, and then for days they refuse to issue returns labels. Absolutely horrible support. Lady on live chat said that she is done for today and DISCONN... See more
Company replied
I had, back in Romania, a good experience with Autodoc, mainly because you have supplied me parts that one hardly can find ! Since I moved to Germany, I had one teriblle experience, making an order... See more
Company replied
Poor delivery! The products were not delivered or were left at the closest location, which is approximately 45 45-minute walk from the given address. In that case, to buy the product, I will cho... See more
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Company details
About AUTODOC - Deutschland
Written by the company
AUTODOC ist die Nr. 1 der Autoteile-Onlineshops in Europa. Wir teilen Ihre Leidenschaft für Autos und helfen Ihnen, bei der Autoreparatur Geld zu sparen.
AUTODOC-APPDafür sind wir bekannt:
- Kundenorientierung: Unser Serviceteam besteht aus qualifizierten Fachleuten, die zusammen genommen 23 Sprachen sprechen und immer bereit sind, in jeder Hinsicht zu helfen.
- Größe und Umfang des Marktes: In den 12 Jahren, in denen wir auf dem Markt sind, haben wir 13 Millionen zufriedene Kunden in 27 europäischen Ländern gewonnen. Wir versenden über 35 000 Bestellungen pro Tag.
- Unser Sortiment: Wir führen über 4 Millionen Produkte für mehr als 166 Automarken von weltbekannten Herstellern.
- Bezahlbarkeit und gutes Preis-Leistungs-Verhältnis: AUTODOC ist eine Onlineplattform mit fairen Preisen und einer Vielzahl von Sonderangeboten und Verkaufsaktionen.
- Services auf mehreren Plattformen: Kunden können sowohl über die Webseite als auch über die App schnell und einfach nach Autoteilen suchen. Überzeugen Sie sich selbst, wie kostengünstig und einfach der Kauf von Autoteilen sein kann.
- Kompetenz bei Autoreparaturen: Auf unseren YouTube-Kanälen finden Sie mehr als 3000 Tutorials zum Austausch von Autoteilen. Diese Tutorials helfen Ihnen, einfache Reparaturen selbst durchzuführen und Geld für Reparaturen in Autowerkstätten zu sparen.
KontaktGünstiger Versand für Deutschland!
Kostenfreie Lieferung ab einem Mindestbestellwert von 120,00 € innerhalb Deutschlands
Ab einem Warenwert von 120,00 € (ausgenommen Versand in das Ausland und Sonderversand — Sperrgut und Pfand) entfallen die Versandkosten.
Contact info
Josef-Orlopp-Straße 55, 10365, Berlin, Germany
- 030/22026998
- trust@autodoc.de
- autodoc.de
4.5
Excellent
79k reviews
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Reply from AUTODOC - Deutschland
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
I have the same issue
I have the same issue! I ordered some parts for renewing my diskbrakes and one of the four parts was horrible quality and one brake caliper was damaged and had a leaking ventilation screw (this is safety relevant, the brakefluid will drip out and the brakes will fail with that defect!). Since 3 weeks I'm now in conversation with them to get the return slips to return the two inferior quality goods that I do not accept. First they asked for pictures of "all the boxes with their labels", as if they need proof that I received the stuff. As if the postal service didn't track the frigging parcels to my doorstep. Then they say in their mail that they "can offer" a "compatibility check" of the parts if I give them my cars VIN Number. I declined as I don't need or want a compatibility check, I just want to return my defective items. Then in the next email they then say they can't process the return UNLESS I give them my VIN Number. That's quite a step up. Going from "would you like a compatibility check" straight to "give us your VIN Number or else".
I'm a data protection officer.
What the frigg does the VIN Number of my car have to do with the return of defective products?
I refuse to give them this as its not relevant to the return.
I'm increasingly and repeatedly asking them for the return goods slips and they continously attach conditions before they can provide them, something that is actually illegal as well as immoral. I'm now 5 minutes away to reporting them to the German Verbraucherzentrale.
So now I am also seriously considering of reversing my complete banks payment for over 700 Euros (for all the parts I bought from them), and then lets see how quick they will send me two return slips for the items?
I even paid the three euros for their "Safety Guarantee that you can return items problem free for 6 months". HA HA HA what a joke!
One thing is for sure.
STAY AWAY FROM THIS COMPANY.
I will never shop with them again!
What a horrible horrible experience!
and PS: this story is 100% true.
1 June 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello!
Thank you for your review and for sharing your experience. We are sincerely sorry that your recent purchases did not meet your expectations. Your feedback is very important to us, as it helps identify and fix issues.
We understand your disappointment regarding the quality of the parts - this does not meet our standards. We offer a wide assortment from trusted manufacturers — from premium brands to more affordable analogs, so that every customer can choose the optimal price-quality ratio. We do not put profit above satisfaction: our goal is to provide reliable parts that last a long time.
To sort out your situation, we suggest the following:
-If possible, provide the order numbers so that our specialists can check.
-You can arrange a return or exchange of unsuitable goods in accordance with our policy; contact us for assistance via email trust@autodoc.de.
We strive to improve our service and restore your trust.
Best regards,
AUTODOC team
Reply from AUTODOC - Deutschland
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Issue resolved
They made the mistake by sending me the wrong parts, but after the complaint issue has been quickly resolved
29 June 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Jankowski,
We are very sorry if any misunderstanding took place between you and our support team.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC team
Why do I write in Spanish when I write…
Autodock just needs to do their job right. To send me my travel part that I ordered, the one shown in the photo that I had placed an order for.
Autodoc is responsible for the photo and text in the ads matching.
I have shipping costs on a product that is being shipped, and Autodoc sends the wrong car part.
So I lose both the money and my real car part.
This is not the first time this happens, many times Autodoc changes the parts they send because Autodoc thinks the part fits better.
But the parts don't, so they have to be returned.
I want to ask Autodoc to send me the fuel pump that I asked for. Which is also shown in the ad fits my car. which is also the one in the photo, Even though I send a photo of my pump and the one they sent, they don't understand anything.
I have had problems that have taken 10 months to get the right gaskets for an automatic transmission.
Autodoc claims that they have the specialists who know everything about cars and the spare parts that belong to the right car.
But it can only be that they use AI or people who are nothing more than an account person who doesn't know a thing about cars and spare parts.
When they explain that they can't use the chassis number because the car is different, they didn't understand anything, I send photos of the spare parts with the original spare parts number, they still haven't understood anything.
It almost always takes at least 14 days before they send the right spare part. after a long time, writing, and talking on the phone with them.
6 July 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello BE ES!
Thanks for your review.
We are sorry for any misunderstanding.
Our Quality Control Manager will check your case and contact you.
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
improved shipping time
There is a noticeable improvement in shipping quick. I received my parts 5 days after ordering. It used to take 2 weeks sometimes. Good job, and try to compete with Amazon prime. Because many mechanics urgently need the parts so quick.
1 July 2026
Reply from AUTODOC - Deutschland
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Supper……..
30 June 2026
Reply from AUTODOC - Deutschland
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Very good and reliable service
1 July 2026
Reply from AUTODOC - Deutschland
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Top 👍👍👍👍👍👍👍👍
30 June 2026
Reply from AUTODOC - Deutschland
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Excellent service for price and delivery
16 June 2026
Reply from AUTODOC - Deutschland
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Everything was deliver on time and in…
Everything was deliver on time and in best condition
16 June 2026
Reply from AUTODOC - Deutschland
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
👍👍👍👍👍👍👍👍👍👍👍
16 June 2026
Reply from AUTODOC - Deutschland
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
The shipping time takes a lot of time
15 June 2026
Reply from AUTODOC - Deutschland
Hi Mateut Ioan Lucian!
Thank you for your review and we apologize for your disappointment with the delivery delay. We understand how important it is to receive your spare parts on time and your feedback helps us improve.
If you have enjoyed our products, we would greatly appreciate it if you would share your thoughts in a review. Leaving a positive review will not only make our day better, but also help others discover the wide range of products we strive to offer.
Kind regards,
AUTODOC Team
All are ok
All are ok! Best prices! One week delivery! Free consultation! Thank you a lot, as usually!))) I use Autodoc more that 10 years.
15 June 2026
Reply from AUTODOC - Deutschland
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Super perfect
17 June 2026
Reply from AUTODOC - Deutschland
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
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