Apohem Reviews 

13,909
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

One of the best online stores I use. Fast delivery and good customer discounts. On the two occasions I’ve needed to contact customer service, they have been exceptional. They respond within 24hrs and... See more

Rated 4 out of 5 stars

They had to cancel my order due to a theft happen with budbee. But then they refused to send me again the products I ordered, which I do not know why. Very strange and not flexible at all. Edit: a... See more

Rated 1 out of 5 stars

Accidently ordered wrong item and turns out they dont let you cancel your order and take a fee of 69 SEK for returns. Garbage company will never buy there again.

Company replied

Rated 5 out of 5 stars

Great experience ! I got everything in 2-3 days super fast and I was able to order my skincare routine products in one shop with more affordable prices.

Company details

  1. Chemist
  2. Health and beauty shop
  3. Online Pharmacy
  4. Online Prescription Medication Vendor
  5. Pharmacy

Written by the company

Apohem är nätapoteket som vill göra hälsa och hudvård tillgängligt för alla. Det ska inte vara dyrt eller krångligt att ta hand om sig själv och dem man tycker om. Därför erbjuder vi över 20 000 handplockade produkter inom alla prisklasser och personlig rådgivning från legitimerade farmaceuter och auktoriserade hudterapeuter. Men framför allt vill vi inspirera. För vem du än är och vilka ritualer du än har, så finns produkterna och rådgivningen hos oss på Apohem. Apohem – för alla dina ritualer.


Contact info

3.7

Average

TrustScore 3.5 out of 5

14k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(13,909)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Accidently ordered wrong item and turns…

Accidently ordered wrong item and turns out they dont let you cancel your order and take a fee of 69 SEK for returns. Garbage company will never buy there again.

25 January 2026
Unprompted review
Apohem logo

Reply from Apohem

Hi!
We're sorry to hear about your experience. Once an order is placed, we start processing it right away to ensure fast delivery, which unfortunately means cancellations aren't always possible. Please feel free to contact us with your order number, we’d be happy to take a closer look and help you further. Thanks for your feedback!

Rated 5 out of 5 stars

Great experience

Great experience !
I got everything in 2-3 days super fast and I was able to order my skincare routine products in one shop with more affordable prices.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

First class service

One of the best online stores I use. Fast delivery and good customer discounts. On the two occasions I’ve needed to contact customer service, they have been exceptional. They respond within 24hrs and deal with queries quickly and efficiently.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! One of the products (a shampoo) was damaged during shipping, but, after contacting them, they promptly refunded the price and gave me a 10% discount on my next purchase.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Definitely not the best place to get…

Definitely not the best place to get your prescription from especially if you're on continuing medication. Delayed prescription orders is insane. So disappointed in Apohem

26 June 2024
Unprompted review
Apohem logo

Reply from Apohem

Hi, we are truly sorry to hear about this. Please contact us at kundservice@apohem.se and we will help you. / Emilia, Apohem

Rated 1 out of 5 stars

I didn't get my package

I didn't get my package. And they said that it is my problem. I trust buying with them and choosing de delivery company that did NOT deliver my package. If they can't guarantee the delivery so change the company. I payed everything right. And they say that it is my problem???

16 April 2024
Unprompted review
Apohem logo

Reply from Apohem

Hi! I´m sorry you don´t feel pleased with the way we handled this matter. I can see that we have current contact via E-mail, and as mentioned - get back to us if the parcel has not been delivered and we will assist you further on. Have a great day! /Jessica, Apohem

Rated 1 out of 5 stars

Two weeks of my life wasted

Delayed my order without telling me, then I was forced to change my prescription medicine to an alternative with less than half the amount I paid for (without offering a price cut!) and even then they refused to ship it.

4 March 2024
Unprompted review
Apohem logo

Reply from Apohem

Hello, thanks for your review! I am so sorry to hear about your experience. You are most welcome to contact our customer service and we will help you further! / Emilia at Apohem

Rated 1 out of 5 stars

Very bad customer service

Very poor customer service, delay in the shipment of products, and the products do not reach the customer. Please be careful not to buy from this pharmacy. Very, very, very bad service.

17 October 2023
Unprompted review
Apohem logo

Reply from Apohem

Hi, and thank you for your review. I´m sorry to hear about the dissatisfaction you feel regarding our service. You are more than welcone to contact us again, and we will for sure have a look at your order/delivery: kundservice@apohem.se /08-12828600.

Take care and have a nice day!
/Frida, Head of Customer Service

Rated 4 out of 5 stars

not flexible but service is great

They had to cancel my order due to a theft happen with budbee. But then they refused to send me again the products I ordered, which I do not know why. Very strange and not flexible at all.

Edit: a follow up - I reordered the products, and the customer service adjusted the discount for me as when I ordered.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

No return allowed even if completely dissatisfied: Don't use Apohem

Bought a product on Apohem that didn't do what it promised. I just tested it and informed the customer service. They were prompt in answering but not in solving the issue. Now, I have a new product that I cannot use because it doesn't work in the way it was promised to in the product description page on their site. I cannot get ångeratt return as well because I opened it. How will one know the details of a product without first opening the box and reading the manual? Details and fine print are not advertised on the item's page on their website.
I should never have bought anything on Apohem and I will never make the same mistake of using their services again. This is the first time I am forced to keep a product by an online company despite my complete dissatisfaction with it.

23 January 2023
Unprompted review
Apohem logo

Reply from Apohem

Hi VK, and thank you for your review. We apologize for the dissatisfaction and of course want to try to help you. Please contact our customer service again and we will take a closer look at your order and complaint: kundservice@apohem.se.

Have a nice day! /Frida, Customer Service Manager at Apohem

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