Clarks Reviews 

I recently bought a pair of shoes at the Norwich Riverside Store and I had a really good experience! Jake helped me out and he was very kind, patient and welcoming. I will definitely be coming back!

Thanks to Abi at the Clarks Loughborough store for a smooth and friendly experience helping to measure my Son’s feet and help pick out some lovely shoes. We will be back soon!

I ordered two pairs of Clarks shoes from Clarks UAE (Jashanmal) on 7 July 2026. Unfortunately, both pairs were too wide, so I requested a return on the same day.

The return process was unnecessarily complicated. I was asked to provide photos before my return could be processed, and I had to follow up several times.

As of 23 July 2026, I still have not received my refund. I have now received the same response twice: that my refund is waiting for the manager’s approval. Despite this, there has been no progress, no estimated timeframe, and no way to contact the manager directly.

This has been the most complicated return and refund process I have ever experienced with an online store.

Based on my experience with Clarks UAE (Jashanmal), I cannot recommend ordering from the Clarks UAE website if there is any possibility that you may need to exchange or return an item. Buying directly from a Clarks store may be a better option, as you can try different sizes immediately and avoid a long, complicated, and frustrating return and refund process.

Good return policy and customer service.
Everlasting quality shoes.

Returned shoes 17 June, have contacted clarks 4 times (today is the 4 time)now 23 July still waiting to be refunded. Absolutely appalling service, was told refund would be in my account in 3 to 5 working days, today is day 7, very surprised and disappointed, I certainly won't purchase from this brand again

I have placed an order, from which I have kept kids items, but unfortunately all shoes I got for myself were simply not fitting correctly. I decided to return items adding to a total of £102.76. I have covered the return postage cost (I dont have an issue with that), and parcel has been received by Clarks within few days. I have then received an email confirming items have been returned, and I will receive my refund within 14 days. Time has passed and I have not received the funds. I have contacted your team and surprise surprise "we issued the funds, it is your bank". I paid with paypal so I contacted them (also - I have not received the standard "we got your refund" email which I have always received from Paypal in the past!!). Paypal confirmed the funds HAVE NOT reached my account. So I went back to Clarks, this time - they agreed money has not made it's way to my PayPal account and issue has been escalated. I was hopeful. Then - within couple of days an email to say: "we do not have access to the funds as they are then reserved by PayPal. I am unable to assist further and can only recommend contacting PayPal directly." I have spoken to PayPal, again. They confirmed funds have not reached their accounts. They are opening a dispute with Clarks to why you have in fact stolen money from me, and claim otherwise. I will not let you get away with that, that is fraud. I will take this as far as I have to

I was served by Jane today in the Cannock store (McArthur Glen ) and nothing was too much trouble. Totally delightful service - will definitely be returning! If there were a 10 star option I would have chosen that!

Zaharia was very helpful and nothing was too much trouble. Good shopping experience

I've just been to my local Clarkes in King's Heath, and just wanted to give a BIG shout out to Kaz, who looked after me during my visit, Kaz was so helpful and friendly , nothing was too much trouble , the service she provided was excellent. Well done 👏, Kaz is a credit to your company.

I ordered some trainers with 2 day delivery , still nothing after a week - tracking with Evri had not moved. I contacted Clark’s and they sent me a new pair as the others were presumed lost by the courier , the second pair are now lost and the tracking is all over the place - I contacted Clark’s yesterday and am waiting for a reply , really disappointed with the service. Still waiting for my trainers !

It was very cool and realiable love

My son wears orthotic splints & formal shoe shopping is usually a nightmare.... not this time, Amy at the Whiteley store was amazing, so kind & helpful so we ended up going away with two pairs! Thank you.

Ordered a pair of trainers for my daughter online, and received a pair of brown slip on shoes, and even the incorrect size. All customer service did was offer a return. My daughter wanted these as were going on holiday. The customer service person said the only thing we can do is go to the local Clark’s store. Such poor customer service.

Nazira in the Loughborough store was excellent doing a school shoe fit for us today

Customer service at the Upminster store is second to none. Although I am a difficult fit when it comes to shoes, the staff were extremely patient and helpful, and the shoes I bought are a perfect fit and very reasonably priced. I have used this shop in the past, and will undoubtedly return there for my next pair of shoes!

Many thanks to Zakia who was extremely helpful with a particular issue and sorted everything beautifully. Much appreciated!

I visited Clarks at Abbeycentre recently with my daughter, who is autistic and was having a really tough time coming into the store. I went in first to start looking at school shoes, and Cara was incredible right from the start.
She took the time to talk through the different options and gave fantastic advice on sensory features, comfort, and which pairs were the most hard-wearing. When my daughter finally came inside, Cara was so kind, patient, and knowledgeable. She had such a lovely way with her and built up a brilliant rapport, showing my daughter the details on the soles of each shoe. In fact, she loved them so much she wanted to wear an odd shoe on each foot and ended up sprinting out of the shop!
Despite my husband having to frantically chase after our daughter a few times, Cara remained completely calm, understanding, and reassuring throughout the chaos. We ended up buying a pair and were reassured that we could easily exchange them if needed.
It was a very stressful situation for our family, but Cara handled it with such grace and kindness. Thank you so much, Cara—you made a huge difference!

Angela the shopping assistant was very nice and made us feel very comfortable. Also gave good service!

I am writing to make a formal complaint regarding a pair of Clarks sandals that I purchased on 30 June 2026.

Shortly after purchasing them, I wore the sandals for the first time. Within a very short period, they cut into my left foot, causing an open wound, bleeding and a scar. Assuming the shoes simply needed to be worn in, I allowed my foot several days to heal before trying them again.

Unfortunately, the second time I wore them, the same issue occurred. The sandals cut my foot again, resulting in another wound, bleeding and further scarring.

Today, 21/07/2026, I wore them for the third time, and once again they caused the same injury. At this point, it is evident that the sandals are not fit for their intended purpose and present a risk of repeated injury.

I returned to the store at Bishop’s Stortford hoping that the issue could be resolved responsibly. Instead, I was offered two options:

* Pay at my own expense for Timpson to see whether they could alter the sandals.
* Purchase another pair of sandals, with an additional discount.

I find both of these responses completely unacceptable.

It is unreasonable to expect a customer to pay additional money to repair a product that was faulty from the outset. Equally, suggesting that I spend more money on another pair of sandals does not address the problem. I purchased summer sandals that should be safe and comfortable to wear. Instead, I have suffered multiple injuries, bleeding and permanent scarring.

The suggestion that I should simply purchase another pair effectively asks me to spend more money and hope that the next pair performs as it should. That is neither a fair nor a logical solution. If the original product had been manufactured to an acceptable standard, none of these injuries would have occurred.

I have been a loyal Clarks customer for more than 15 years, purchasing your footwear not only in the UK but internationally. I have always trusted your reputation for comfort and quality, which makes this experience particularly disappointing.

I was also told that because the sandals were no longer “brand new”, they could not be refunded. I cannot accept this reasoning. Consumers cannot reasonably determine whether footwear is defective without wearing it. The defect only became apparent through normal use. A policy that effectively prevents customers from discovering manufacturing defects before losing their right to a remedy is both unrealistic and unfair.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. As these sandals have repeatedly caused injury during normal wear, I believe they fail to meet these statutory requirements. My statutory rights cannot be restricted by store policy.

I am therefore requesting that Clarks:

* Provide a full refund for the sandals.
* Confirm why the store refused to offer an appropriate remedy despite the repeated injuries caused by the product.
* Explain what steps Clarks will take to ensure similar defects do not affect other customers.

I have photographs of the sandals and of the injuries sustained, and I am happy to provide these if required.

I hope Clarks will take this complaint seriously and resolve the matter promptly. I look forward to your response within 14 days.

Yesterday i took my children for there new school shoes av never experianced such a lovely team reyanah and karen from bolton branch at reebok store were amazeing the patiants they had with my neurodivergent children was amazeing thankyou so so much. 🤗