Choixx. Reviews 

4,094
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,537 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, highlighting excellent materials, stylish designs, and comfortable, perfect fits that often exceed expectations for the affordable pricing and good value. Many also appreciate the fast and efficient delivery service, with notifications provided throughout the process. However, some people were dissatisfied with customer service, particularly regarding returns, where credit notes were offered instead of refunds or return postage was charged. A few other people also noted that product colors occasionally differed from online representations, some items did not meet expected quality, or sizing was inconsistent, occasionally needing adjustment.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality, fit, and stylish appearance of... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the speed and... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value for money,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service and communication is good and fast. In terms of the clothing the overall condition is good for the price, but I would at least go a size up or two. I'm normally a medium and XL... See more

Rated 4 out of 5 stars

Good selection of two piece sets which look and feel good with a pair of trainers. Have purchased 3 different sets all off which look very smart casual with a pair of trainers.

Rated 5 out of 5 stars

I have ordered the mercerized tees and the cotton tees and both were delivered quickly in really nice premium packaging. The shirts themselves fit well, wash well, and look great. If you’re afte... See more

Rated 5 out of 5 stars

I've only recently started using choice. And everything i have ordered has been good quality clothing. Well worth the money. I intend to continue using them as they are unique and very stylish.... See more


Company details

  1. Clothing Shop
  2. Men's clothes shop

Written by the company

Welcome to Choix, our mens clothing brand that offers simple styles at really affordable prices. Our mission is to provide high-quality clothing that is stylish, comfortable, and affordable for every man. Our story began with a simple idea – that every man should have access to stylish and comfortable clothing without breaking the bank. We believe that fashion should be accessible to everyone, regardless of their budget. That’s why we started our brand – to make sure that men can look and feel great without having to spend a fortune.We take pride in our commitment to quality. We use only the best materials to ensure that our clothing is durable and long-lasting. We believe that our customers should be able to enjoy our clothing for years to come, and that’s why we put so much effort into making sure that every piece is of the highest quality. We offer affordable prices without compromising on quality or style. We believe that every man deserves to look and feel great, and we’re here to make that happen.Thank you for choosing our brand. We hope that you enjoy our clothing as much as we enjoy making it. CHOIX


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(4,094)

2,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Choix store are top draw

Choix store from the beginning to finish were beyond fantastic! I got my knitted hoodies so fast from when I ordered them, a great all round service and I couldn’t recommend them any more! Ps the hoodies are great quality, they feel a fit exceptionally.

24 April 2026
Unprompted review
Rated 2 out of 5 stars

Wrong size

I ordered two medium size trousers but both are different in actual size. When I tried to send it back they didn't gave proper response. Quality was ok

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality products

Amazing quality products and outstanding customer service. The delivery was fast, and everything arrived exactly as expected. I’m very happy with my purchase and would highly recommend this company to anyone looking for great quality and reliable service. I will definitely be ordering again!

22 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

This company is an absolute joke! Firstly the material they use is disgusting, cheap rubbish and looks nothing like the images they display on their website. Then once you have returned the item they refuse to offer a monetary refund even though they specifically state on their website that this can be offered - they instead return your money as a gift card and refuse to honour giving back your actual money. I have been bounced back and forward with the same generic email response "Your request has been marked as top priority and is with our finance team" for 12 days now. AVOID these scum at all costs!

EDIT: - To be told to email this address just highlights the incompetence of this company, I have over 15 emails back & forward to this exact email address!! And it is in black and white on their website that “if you would prefer a refund just let us know” so to be told this lie is further proof they are a scam company. Withholding my money for two weeks is unlawful in every way, trading standards have been notified.

12 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Chris, we're sorry to hear you feel this way. Our returns policy, including store credit for discounted items, is clearly stated on our website prior to purchase. All refund requests are reviewed by our team in line with our policy and we apologise for the time this has taken. Please reach out to us directly at enquiries@choixstore.com with your order number and we will ensure your case is addressed as a priority.

Rated 1 out of 5 stars

be careful on returns! Will try keep your money

Ordered as a gift but was too small and not nice fabric so returned.

Was issued a gift card a few days later which I did NOT select and then requested this be sent back to my original payment method… nearly 2 weeks later it’s still not rectified! Terrible company and very poor customer service trying to take peoples money like this.

22 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Jadine,

We're sorry to hear about your experience. Please contact our support team with your order number so we can investigate and assist with your refund as quickly as possible.

Customer satisfaction is our priority, and we'd appreciate the opportunity to make this right.

Rated 5 out of 5 stars

I love the style and design of these…

I love the style and design of these clothes, but I unfortunately ordered the wrong size on my first go.
I contacted their customer service team, and they responded almost immediately with helpful instructions. The exchange process was smooth, and they quickly sent out the correct size. The pieces fit beautifully now, and the material is thick, comfortable, and feels high-end. It is so reassuring to shop from an online store that actually stands by their products as the quality of the clothes is exceptional!
I am constantly buy me sets and other garments from Choix and always will be.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute con

Absolute con. Would not recommend purchasing from this company. They give out pathetic discount codes to con you into not being able to return your item to receive your funds back to original payment method. Instead they give you a store card… there was a reason all the clothes went back. Certainly don’t want to buy anymore but now stuck with a £100 voucher. Avoid avoid avoid

22 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Joanne,

We're sorry to hear about your experience. Please contact our support team with your order number so we can review your case and assist you further.

We value your feedback and are committed to resolving any concerns and providing the best possible customer experience.

Rated 4 out of 5 stars

I purchased a buckle pants

I purchased a buckle pants, but they were shorter than I actually like, but I guess they will work. Other than that, it appears to be good quality. I just don’t like the length of the shipping to the USA.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

After nearly 5 weeks I have not…

After nearly 5 weeks I have not received my order I would not recommend ordering from this company

Reply to choixx, I have already contacted you twice the last time was the 17th of July been told courier was been contacted and that would take 24-48 hrs and someone would be in contact I still have not heard anything

21 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Emma,

We're sorry to hear your order hasn't arrived. Please contact our support team with your order number so we can investigate and resolve this for you as quickly as possible.

We appreciate your patience and are committed to providing the support you deserve.

Rated 1 out of 5 stars

Sent out wrong trousers and then asked…

Sent out wrong trousers and then asked for them to be returned which I have done and it has been nearly a month and no response

21 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Humzah,

We're sorry to hear about your experience. Please contact our support team with your order number so we can investigate this and help resolve it as quickly as possible.

We appreciate your patience and look forward to making this right.

Rated 1 out of 5 stars

BUYERS BEWARE

BUYERS BEWARE! Bought some Tshirts. Tried to return given I didn’t like the fit. I had to pay 28 dollars for returns. Got a UPS label and supposedly someone would pick up.

Took it the UPS and code didn’t work. Contacted the company and they wanted me to contact ups. I said No. Not my job to be tracking this down.

They said leave it outside the door. After 5 days no one picked up the package. Again I contacted the company and they wanted me to contact the UPS.

DO NOT BUY from these people. Probably running a bad dropship business. Bad customer service and you have to pay significant amount for returns that doesn’t work.

Will never buy again from them and recommend no one to buy from these people.

20 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Manuel,

We're sorry to hear about your experience. Please contact our support team with your order number so we can investigate the return issue and assist you as quickly as possible.

Your feedback is important to us, and we're committed to resolving this for you.

Rated 1 out of 5 stars

Still awaiting a full refund

I bought an outfit from Choix and was extremely disappointed with both the sizing and the quality. The item looked nothing like I expected, and the quality was poor, so I decided to return it. To make matters worse, I even had to pay the return postage myself.
I requested a full refund, but was told that I would only receive a credit note once my return had been processed. I explained that I did not want a credit note because I had no intention of ordering from them again due to the poor quality of the clothing. I was then told they would "decide" once they received the returned item.
According to the tracking information, the parcel was delivered to the return address provided by Choix and was received 10 days ago. Despite this, I am still waiting for my refund. I have sent multiple emails, but all I receive are generic, automated responses with no resolution.
This has been a very frustrating experience from start to finish. Poor quality products, poor customer service, and an unacceptable returns process. I would not recommend this company.

9 July 2026
Unprompted review
Choixx. logo

Reply from Choixx.

Hi Mr. Medford,

We're sorry to hear about your experience and understand your frustration. Please contact our support team with your order number so we can investigate your return and assist you as quickly as possible.

We value your feedback and are committed to resolving this matter.

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