CAPO Reviews 

The worst customer service I have ever experienced, and the quality of the products is really really poor. Be aware of this before buying.

I bought a pair of shoes over £100, I wore them once and the shoes fabric was so badly stitched together the fabric tore open.

I requested a return which was accepted, and I send the faulty shoes to Capo, it was delivered in a few days to their address, I’m yet to receive any acknowledgement from Capo of the return and they have not refunded me my money.

I’ve emailed the info@capo email a number of times with no response.

Would never shop there again.

Bought two mercerised cotton t-shirts, washed the white one once on a 30 degree wash and it shrank to a size I cannot wear . The black one did not shrink.
Contacted customer services and their disappointing response was ‘ we can’t prove it was only washed once or at what temperature’
No offer of refund, replacement or alternate compensation and no care that I told them I would write a negative review.
I will not be buying anything again from the , poor service and no customer care at all.
UPDATE:
Order #386231
And before you say it yes it was several months ago I can assure you it has only been washed once in accordance with the wash instructions .

Until recently, I’d always had a positive opinion of CAPO, which is why writing this review is disappointing.

The problems started when an item I ordered was found to be out of stock. Instead of simply refunding me, an additional payment was taken from my bank account. Although that payment was later reversed, no explanation or acknowledgement was ever provided.

When the refund for the unavailable item was processed, CAPO reduced the amount refunded by applying part of my £20 loyalty voucher against it. I couldn’t understand why I should lose the benefit of a loyalty reward because CAPO was unable to supply an item it had advertised as being in stock.

At the same time, I also raised a separate issue where two orders that qualified for CAPO’s advertised free delivery threshold were still charged for delivery.

I exchanged several emails with customer services in an attempt to resolve both issues. Despite explaining everything clearly, I reached a dead end. The most frustrating moment came when I received a reply asking, “Hi, how can we help?”, despite there already being a full email chain discussing my complaint.

Rather than leaving a public review immediately, I chose to give CAPO every opportunity to put things right. I emailed one of the company’s founders directly, reached out via LinkedIn, and sent a further email to customer services when exactly the same refund issue happened again.

Unfortunately, the second incident mirrored the first. I used another £20 loyalty voucher, an item was later found to be out of stock, and the refund was again reduced because part of the loyalty voucher had been deducted from the refund. The refund notification showed £22 being refunded for an item priced at £30.

One mistake can happen in any business. Experiencing the same issue twice, after already bringing it to the company’s attention, is what ultimately led me to write this review.

This is no longer about the amount of money involved. It’s about principle, consistency, and how customers are treated when things go wrong. In my view, customers should not lose part of the value of a loyalty voucher because the retailer is unable to supply an item they ordered.

I’m sharing my experience so that other customers can make an informed decision. I sincerely hope CAPO reviews both its refund process and its approach to customer service, because the quality of customer support should reflect the quality of the brand.

I purchased a white t-shirt
The one i received was off white
I paid £4 delivery
And then £5 to return it
£9 out of pocket for a t-shirt that was supposed to be white
Never again

Purchased a pair of cargo pants on the 13/05/2026. Less than two months and the zip has burst and is now seized. Contacted customer service who said Unfortunately, We can’t accept a return due to the time elapsed since purchase. It’s not possible to fairly determine if there’s a manufacturing defect, as we don’t know how much wear/washing the item has gone through. That says a lot about the quality of their product and attitude to customers. Would not recommend. Cheap rubbish.

Spent over 3k with these guys now, always great experience and never been disappointed

Ordered the capo club baseball cap for next day delivery. Only arrived 4 days later and the packaging was flat and the cap was all crumpled. Scanned the QR code on the invoice to get a refund but it would take £5 off my refund to send it back? So that would be over £11 I’d be losing out on, if you include the next day delivery, for something that wasn’t fit for purpose!!

Top quality and stylish clothing at great prices

Had to edit my review which was originally negative due to Yodels systems not computing accurately. So I would like to say how happy I am with the Omni Trainers so far. Thanks Capo 🙏🏽

Awful service!!

I paid £8 for Sunday delivery service, parcel didn't arrive. Monday comes and the order still hasn't been dispatched. I have been on web chat all morning which is the only way to contact them and no one has responded to me.

The order was needed for Tuesday and is no good if it doesn't arrive today.

Absolutely shocking service, I would't purchase from this shop again!! Avoid!!

Still waiting for my parcel 8 days after it was due!
Had one responce from capouk then nothing!
Very poor first time buying experiance!

I rarely leave negative reviews, however my experience with this company has been extremely disappointing.

I placed and paid for an order (£175.50) on 07 April 2026, but the parcel was repeatedly delayed and never arrived within the agreed delivery timeframe. I received multiple delay notifications, and by the time the parcel was allegedly available for collection, I was away on holiday and no longer required the items.

Over the past 6+ weeks, I have sent five separate emails requesting a refund, together with a formal Letter Before Action, yet the issue still remains unresolved. Instead of taking responsibility, the company continues to blame their courier.

Customers should not be expected to chase for weeks to recover their money for goods that were not delivered on time.

Very poor customer service and extremely disappointing handling of what should have been a straightforward refund.

It was my first purchase and wasn't sure what to expect as I ordered on line and I was really pleased with my new t-shirts. I will definitely be buying more clothes.

I recently purchased two overshirts from Capo for the first time. Whilst I wish some colours were better stocked, the quality of the shirts are fantastic and I was happy that the medium size I chose was a nice fit. You always have concerns when purchasing online that sizes maybe wrong once they arrive but absolutely spot on. I look forward to going out sometime and wearing one of my new shirts!

To be really honest, I believe we are all a little nervous when dealing with an online company for the first time.

Fantastic product, fantastic service and the price is great.

I look forward to making many more purchases.

Many thanks,

Keith,

First time customer, ordered a pair of cargo trousers and you have sent me shorts not happy and put me off buying from you in the future

My order number is 479296?

Ordered a pair of trousers which didn’t fit, have contacted to return twice now but not getting any response

Sizing issues, bought a small a couple years back and fit ok but would've preferred a little smaller and have had 2 pairs now recently purchased in a small and yet they're bigger and baggier than my old mediums. I'm going to have to get rid of them both as I use them for work I can't now return them but I can't wear them as they look so bad on

Excellent quality and fit and a great delivery service. I have been buying Capo clothing for several years now and have never been disappointed.

3rd time using capo and they always deliver quality of products,style is amazing and clothes fit great and look great on and prices are really good also can't recommend enough and deliver is super quick ☺️☺️☺️