Cheapflyshop UK Reviews 

6,159
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,681 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, patient, and professional, often going above and beyond to resolve concerns and find suitable solutions. Many people highlight the excellent customer service and efficient overall service, appreciating the respectful approach that makes the process smooth and stress-free. However, some customers reported issues with the booking process, encountering unclear pricing and unexpected additional charges after initial advertisements. People mentioned situations where advertised low fares did not clearly include luggage or were subject to significant price increases, leading to disappointment. A few also experienced delays in booking confirmation or unhelpful customer service when trying to resolve these discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being helpful,... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many expressing significant dissatisfaction and... See more

Price

People report ambiguous experiences with price, with many customers expressing frustration over advertised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brock came up with a satisfactory solution to our travel plans, but at times I felt rushed to make a decision. He told me that he was about to go off shift! More information on the website about the... See more

Company replied

Rated 4 out of 5 stars

A complication of my reservation was sorted out by the travel agent. They were patient despite my frustration and helped me get the flight itinerary that worked for me.

Company replied

Rated 4 out of 5 stars

Justin was amazing, he listened to me and then took the time to look into my concerns and sent me an email to walk me through the process of resolving my issues Thank you Justin

Company replied

Rated 4 out of 5 stars

The issue raised with the previous flight booking was dealt with thoroughly. Respect and understanding maintained throughout the call today.

Company replied


Company details

  1. #33 of 42 best companies in Flights search site

About Cheapflyshop UK

Written by the company

Company Logo

Your Gateway to Effortless, Secure, and Affordable Travel!

Celebrating Our 7th Anniversary!

This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.

Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.

At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.

IATA Accredited Agent

Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.

Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.

Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.

But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.

Each month, we cater to thousands of customers, providing:

  • Cost-effective flight tickets from the UK to destinations worldwide.
  • Hotel reservations across the United States, Europe, and beyond.
  • Upscale accommodations at affordable rates.
  • Premium car rentals and comprehensive travel insurance tailored for global travelers.
Travel Consultant

Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.

Why Choose CheapFlyShop.com?

  • Trusted Expertise: Decades of experience in the travel industry.
  • Reliable Partnerships: Collaborations with industry-leading suppliers.
  • Unbeatable Value: The best deals on flights, hotels, and travel services.
  • Convenient Payment Options: Accepting all payment modes for secure bookings.
  • Customer-Centric Service: A dedicated support team that’s always available.

Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!

Need Assistance? We're Here to Help!

For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(6,159)

1,630 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid CheapFlyShop – Misleading Prices and Poor Business Practices

Avoid CheapFlyShop – Misleading Prices and Poor Business Practices

I had a very disappointing experience with CheapFlyShop. They advertise extremely cheap flight prices to attract customers, but after taking your payment, they do not issue the ticket promptly.

Instead, they contact you claiming that the flight is now full or that the fare is no longer available, and then pressure you to rebook at a much higher price. In my case, they asked for more than double the original fare—far more than the price shown directly on the airline's own website.

This feels like a bait-and-switch tactic designed to lure customers with unrealistically low fares and then extract more money after payment has been made.

I would strongly recommend booking directly with the airline or using a reputable travel agency. Based on my experience, I would not use CheapFlyShop again and cannot recommend them to others.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

We had a serious problem and Malcolm …

We had a serious problem and Malcolm replied to my email and called me immediately and spent 1.5 hrs trying to give me the best solution to our problem. I will always be in debt to Malcolm for his time, patience and understanding.
I can’t recommend this company and particularly Malcolm enough

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

As indicated in a review I did before, the assistance I received from the team is so wonderful, Justin did so well in the checking in and following up on phone to confirm the boarding passes have been received by e mail. Thank you to the entire team

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Clear and calm transaction

Your consultant was able to amend the booking, offering and explaining to us our options, highlighting the key points, all conducted in a clear and patient manner, and we are happy that we were given a cost-effective solution which met the requirements.
Thank you, Mr David John.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Brock

Brock, you are an invaluable asset to the team. We greatly benefited from your guidance and patience in arranging a trip to Bali. Your assistance was greatly appreciated. This is a significant asset to the team.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

after initially securing a low price

after initially securing a low price, I receive follow-up calls AND emails demanding more money for services like checked luggage AND TICKETS BOOKED FOR ONE WAY ASKING ME TO BOOK DEPARTURE TICKET VERY FRUSTRATING AND SHIT UP SERVICE DONT GO FOR THIS CHEAP TRAP BETTER BUYING GIVING FEW BUCKS MORE WITH STRAIGHT AWAY ETICKETS ON PAYMENT.
BOUGHT TICKET FOR 694 POUNDS TOLD THEM TO KEEP FOR THEM SELFS AFTER THEY DEMANDED EXTRA 600 FOR BOOKING DONT USE.

21 July 2026
Unprompted review
Cheapflyshop UK logo

Reply from Cheapflyshop UK

Dear Jitendra,

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.

After reviewing your booking, we would like to clarify that the promotional fare you initially selected was subject to availability until ticketed, as stated during the booking process and in our Terms & Conditions. Unfortunately, the requested fare was no longer available for ticket issuance. An alternative option was offered for your consideration only and was never mandatory.

As you chose not to proceed with the alternative, your booking was cancelled, and no funds were retained by us in relation to the unconfirmed booking.

We also note that your comments regarding being asked to purchase a departure ticket do not accurately reflect the circumstances of your booking. Our team's intention was solely to provide available travel options based on your requirements.

We are committed to transparent service and regret any misunderstanding. If you would like us to review your concerns further, please contact us directly at support@cheapflyshop.com with your booking reference. Leaving a review alone does not allow us to fully address or resolve your concerns, and we remain happy to assist you.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

Cheapfly

Martin was extremely helpful in rearranging the flight details, he was patient and proactive. I cannot thank him enough. He made me feel at ease.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Alex was extremely patient and very…

Alex was extremely patient and very helpful he literally went out of his way to help me with my booking. He was polite kind caring and very confident. You should be proud of having a member of staff like Alex in your agency highly recommended thank you for everything xxx

18 July 2026
Unprompted review

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