Dean and Spencer were great to deal with and made my booking simple through good communications and explanation. They both showed they knew their subject matter and acted very professionally.
Company replied
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Replied to 84% of negative reviews
Typically replies within 48 hours
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Nidhi was very helpful and patient great job ❤️
Buyer Beware - Dont even consider dealing with this company. Booked a return flight, soon after I received a call telling me that they couldnt supply the flight at the price I paid and was told I need to pay another $600-$700 to secure the flights, I asked for a full refund...which they confirmed they could do, and refund received within 3 days . I believe that this company engages in bait advertising and the flights/prices that they advertise where never avaialbe!
I had an excellent experience with the customer support provided by Scott at Cheapflyshop. His professionalism, patience, and commitment to customer satisfaction were truly impressive. He demonstrated excellent communication skills, provided prompt assistance, and ensured that all my queries were handled efficiently.
I sincerely appreciate Scott's outstanding support and dedication to delivering a seamless customer experience. His service exceeded my expectations.
Highly recommended! Exceptional service deserves 5 stars! ⭐⭐⭐⭐⭐
Thank you Anuj for the support provided with regard to my booking.
(Please consider that this rating is not regarding the cheapflyshop company, but solely on sales representative Mr Anuj for handling my calls)
Scott was very helpful and fixed an issue i had, without his help we would not of been able to complete our travel plans
very fast answered all my questions and got everything I need
Sorted out a problem promptly and found a good solution.
Alina helped me with my check in and I was very grateful for it.
I had a really positive experience booking with cheapflights and customer service was truly excellent. I sent an email asking if i could choose my seat and Sam was very helpful and proffessinal, checking me in and giving me the seats i requested.
Be ware of cheap fly shop. I am so stressed at the moment. I booked a return flight through this website yesterday. i received a call today from Asif, explaining the booking did not include bags and part of the flight is not available. He suggested i have to pay additional A$900 for another airline ticket with luggage. I wanted to cancel my flight but i was told thats not possible. I requested to speak to his manager. Later Salim called me as his supervisor. He told me my money will be returned after 2 weeks but also offered another airline ticket with additional A$500 and very different to what i booked. I refused to pay and requested for cancellation . But he said they can’t cancel. This is extremely frustrating. Salim has told me money will be returned after 2 weeks if they can’t give us the ticket. I am now stuck with my money and unable to buy my ticket from elsewhere. Very disappointed with this company website. Be careful about their low price advertisements.i am hoping my money will be returned as i have worked very hard to earn this money!
The i had with cheap flight shop nidhu helped me threw my inquries
Had problems with agents but management responded and corrected booking errors. Thankyou for listening to my concerns.
This is a click bait company, making customer book showing low flight prices, later a representative will call saying your flight has some missing essential or couldnt be booked and asking to pay additonal sum, customer is stuck in this situation and they would not refund or if there is cancellation from their side it wont be until the travel date making it difficult to book elsewhere and witnessing the costs going up. Pls dont get scammed, go for trusted agencies .
Raul the supervisor was helpful in getting me my full refund, thank you.
Anna was help and I'm happy with the service.
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