Cheapflyshop Reviews 

991
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during every single interaction. People note that customer service representatives consistently go above and beyond to provide clear explanations and find effective solutions for travellers. Some reviewers were not happy with unexpected extra costs and sudden booking complications during their arrangements. Consumers mentioned that initially advertised prices can significantly change and additional high fees are sometimes required to successfully confirm tickets or baggage. Travelers also experienced frustrating delays and communication gaps when trying to resolve these unexpected issues with the booking system.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

People report positive experiences with customer service, noting that agents are polite, attentive, and... See more

Service

Clients share positive opinions on service, frequently praising helpful staff members for their patience and... See more

Booking process

Customers had ambiguous experiences with booking process, as many reviewers praised helpful staff members who... See more

Price

Reviewers highlight negative aspects of price, noting widespread frustration over unexpected additional costs... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean and Spencer were great to deal with and made my booking simple through good communications and explanation. They both showed they knew their subject matter and acted very professionally.

Company replied

Rated 4 out of 5 stars

Dean’s customer service was 5 star. The booking system wasn’t and failed to confirm my paid fare. I have to buy a more expensive ticket and on different airline, given a rating of 4 stars, overall.... See more

Company replied

Rated 4 out of 5 stars

Had problems with agents but management responded and corrected booking errors. Thankyou for listening to my concerns.

Rated 5 out of 5 stars

This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... See more

Company replied



Contact info

4.2

Great

TrustScore 4 out of 5

991 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(991)

767 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyer Beware

Buyer Beware - Dont even consider dealing with this company. Booked a return flight, soon after I received a call telling me that they couldnt supply the flight at the price I paid and was told I need to pay another $600-$700 to secure the flights, I asked for a full refund...which they confirmed they could do, and refund received within 3 days . I believe that this company engages in bait advertising and the flights/prices that they advertise where never avaialbe!

12 October 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the customer support provided by Scott at Cheapflyshop. His professionalism, patience, and commitment to customer satisfaction were truly impressive. He demonstrated excellent communication skills, provided prompt assistance, and ensured that all my queries were handled efficiently.

I sincerely appreciate Scott's outstanding support and dedication to delivering a seamless customer experience. His service exceeded my expectations.

Highly recommended! Exceptional service deserves 5 stars! ⭐⭐⭐⭐⭐

5 November 2026
Unprompted review
Rated 4 out of 5 stars

Great Job Sam

I had a really positive experience booking with cheapflights and customer service was truly excellent. I sent an email asking if i could choose my seat and Sam was very helpful and proffessinal, checking me in and giving me the seats i requested.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

Be ware of cheap fly shop

Be ware of cheap fly shop. I am so stressed at the moment. I booked a return flight through this website yesterday. i received a call today from Asif, explaining the booking did not include bags and part of the flight is not available. He suggested i have to pay additional A$900 for another airline ticket with luggage. I wanted to cancel my flight but i was told thats not possible. I requested to speak to his manager. Later Salim called me as his supervisor. He told me my money will be returned after 2 weeks but also offered another airline ticket with additional A$500 and very different to what i booked. I refused to pay and requested for cancellation . But he said they can’t cancel. This is extremely frustrating. Salim has told me money will be returned after 2 weeks if they can’t give us the ticket. I am now stuck with my money and unable to buy my ticket from elsewhere. Very disappointed with this company website. Be careful about their low price advertisements.i am hoping my money will be returned as i have worked very hard to earn this money!

1 November 2026
Unprompted review
Rated 1 out of 5 stars

This is a click bait company

This is a click bait company, making customer book showing low flight prices, later a representative will call saying your flight has some missing essential or couldnt be booked and asking to pay additonal sum, customer is stuck in this situation and they would not refund or if there is cancellation from their side it wont be until the travel date making it difficult to book elsewhere and witnessing the costs going up. Pls dont get scammed, go for trusted agencies .

31 October 2026
Unprompted review

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