Aunt Betty Reviews 

25,170
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,388 reviews, reviewers had a great experience with this company. Consumers truly love how simple and completely straightforward the online booking process is, making it entirely stress-free to arrange travel plans. Many travelers also point out the highly competitive prices and great fares available for various popular flights and destinations. However, some customers also noted frustrating experiences regarding poor customer support and unhelpful service agents. Reviewers frequently mentioned facing extremely slow response times and long telephone holds when attempting to resolve urgent issues. Others expressed deep disappointment about waiting endlessly for refunds or receiving zero assistance after problems occurred unexpectedly.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with booking process, with many praising the fast, smooth,... See more

Price

Reviewers mention ambiguous feedback about price, with many praising the competitive fares and lack of hidden... See more

Customer service

Users describe negative interactions with customer service, noting long wait times and unhelpful responses... See more

Service

Clients share ambiguous opinions on service. While many reviewers report outstanding and reliable support,... See more

Response time

Customers consistently express deep frustration regarding excessively long response times and poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process was relatively simple . The price was reasonable. Offering Travel insurance Meant one less thing to worry about.

Rated 5 out of 5 stars

Aunt Betty, has been providing us with outstanding service for several years now. We love flying with China Southern and they always manage to get great filights for great prices.

Rated 5 out of 5 stars

Price, when you look at what other airlines are charging just for flights , then you take into consideration your baggage it cost more than what garuda was charging.

Rated 5 out of 5 stars

Aunt Betty had great flight options at a very competitive fare. No long stopovers or less desirable airline, short efficient stopover options on major & reputable airline. Thank you for making booking... See more


Company details

  1. Flights search site
  2. Travel agent

Written by the company

Aunt Betty is an Australian owned travel agency, specialising in low-cost airfares.


Contact info

3.8

Great

TrustScore 4 out of 5

25k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(25,170)

1,314 reviews in the last 12 months

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Rated 1 out of 5 stars

Refuses to help with.missed flight details for insurance claim

Had flight booked for two people. One had to take an earlier flight and could not move the booked flight. Fair enough as we did take the cheapest option. However I took travel insurance during the booking from their own insurance agents that covers against missed flights due to illness. All you need is a no show letter for that flight. Which Aunt Betty refuses to give as the 'flight has departed' . What a joke. Will never use again

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous

Absolutely ridiculous! Take my money, no booking confirmation and then say I have to wait up to 48hrs to receive my money back - what a joke!!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I would like to say a huge thank you to the entire Aunt Betty team for their amazing customer service and efficiency. From the beginning, the whole process was smooth, professional, and stress-free.

The team was extremely helpful, responsive, and always willing to assist with any questions or requests. Their attention to detail and commitment to helping customers really made a difference.

I truly appreciate all the support and excellent service I received. Thank you to everyone at Aunt Betty for making the experience such a positive one. Highly recommended! 👏✈️

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Save yourself the heartache & just book directly with the airline...lesson learnt

Whilst all was ok with the general booking, as soon as there was a problem that need to be rectified, I got told over and over that an email had been sent to the airline, but it wasn't the correct procedure, so at the last minute had to spend an enormous amount of hours on the phone as well as going via Linkedin, to get the issue resolved, which by that point was far more expensive than it should have been.
I've booked through Aunt Betty & BYO Jet a few times now, but will never do this again. It's just not worth the risk and the giant headache and cost that would've been cheaper to just go through the proper airline in the first place (especially when I booked nearly 12 months prior at the cheapest point). Very very unhappy.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent booking site.

The Aunt Betty site was easily navigable and user friendly.
And the organisation has been in constant touch since the booking was made. Very satisfied. Would highly recommend Aunt Betty👍

27 August 2026
Unprompted review

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