Fly Sharp Reviews 

Be warned, booking with this flysharp and having your money taken does not mean your flight is booked. Booked my flights 1 month ago and they still can't confirm my flight is going ahead. My flight is now double the price to rebook and they will not commit for finding an alternative travel plan. Apparently Indigo are undergoing changes to thier winter schedule, but fly sharp knowingly sold flights that were unconfirmed.

Felix and his colleagues have been very helpful in rescheduling a flight. The dealing was very straightforward as they kept track of the data and conversations very well.

Unprofessional & unaccountable

Extremely poor service. Agreed 96-hour deadline passed with no update. Multiple emails ignored; my number appeared blocked — I only got through using a different phone. Clearly no willingness to resolve fairly. I've now given them 14 days to address my claim or I escalate to ABTA, CAA, and pursue legal action. Avoid if you value communication and accountability.

Booking Ref: 695OS0

Sarah was very professional, friendly and helpful she did her best to help and solve our situation which she did and im very grateful for her help.

Sarah was able to help me with correcting a mistake made on my families flights for an upcoming famliy holiday trip :).

Extremely Poor Customer Service – Avoid Flysharp!
I booked flights for my family holiday through Flysharp, and the experience has been nothing short of frustrating and disappointing.

Firstly, it took an unusually long time for our tickets to be issued. When we finally received them, we discovered that a passenger's surname had been entered incorrectly.

We immediately contacted Flysharp in early September 2026 through all three communication channels – email, telephone and WhatsApp – requesting that they correct the mistake.

Over six weeks later, the issue remains unresolved!

Every time we contact them, we receive the same response: they need more time. There is no meaningful progress, no accountability and seemingly no urgency to resolve a problem that could potentially ruin our family holiday, loosing us over £10,000.

What makes this even worse is that Flysharp initially denied responsibility for the error, forcing us to gather evidence proving that the surname had been entered correctly on their online booking form. The mistake appears to have occurred when Flysharp processed our booking with the airline, yet we are the ones left chasing them endlessly to put things right.

Their customer service is appalling. Their India-based call centre staff seem far more interested in making sales than assisting existing customers. The moment you mention an existing booking or customer service issue, you get the impression they simply want to end the conversation rather than help.

We are still waiting for Flysharp to correct their mistake, despite contacting them repeatedly for over SEVEN weeks.

Booking flights for a family holiday should be an exciting experience, not weeks of unnecessary stress and frustration.

My advice: AVOID FLYSHARP. Even if their fares appear cheaper, the potential hassle and complete lack of after-sales support are simply not worth it. I would strongly recommend booking directly with the airline or through a more reputable travel agent.

Extremely disappointing service, and I sincerely hope others can avoid going through the same experience.

It is scam company
Do not pay them
Fake tickets are issued
Their team sells data of potential customers and then scam them.

STAY AWAY!
When you book online they confirm the booking and take your payment and they send you a Booking Confirmation but at this point the booking is actually pending, meaning it is not confirmed which is quite alarming and hugely misleading. When I called them to check if my tickets have been issued they said that they could not get the availability and the fare has gone up. Of course I was furious and asked for a refund which they said will take up to 72 business working hours. So now I have to wait this long before I can book elsewhere. STAY AWAY!

Aarav has been bery helpful, needed to update my booking and it was done promptly.

Sarah helped with rescheduling our flight with patience and good communication.

Good service very helpful matter was resolved well Agent Aarav was helpful and solved the issues quickly thanks for your service

I bought two tickets but they failed to issue tickets although refunded but I lost better deals and later purchased costly tickets! Later demanded money within bank transfer! Interestingly it’s a part of south hall travel! It seems it’s organized cheating!

If I could give 0 stars, I would. My father was left stranded in another country with no support what so ever. They gave one booking confirmation, but once my father arrived at the airport, he was told that his booking no longer existed and therefore was unable to board his flight.

When trying to sort this out with the team I was met with appalling customer service who outright called us liars and was very unhelpful. They refused to give us any written confirmation after our call, and your travel agent Leo was the most unhelpful rude person to deal with. Zero accountability on their side.

Kamal has been excellent service provider .. giving 5 star rating to him n services

Karthik helped me through out the process when I couldn’t able to see my details. Thank you

Dear Fly Sharp Management,This is a formal complaint regarding your highly unprofessional and harassing behaviour. My ticket for 17th was cancelled, but you NEVER informed me. I checked myself that the airport was closed and contacted your team. Only then you said "yes it is cancelled". Why didn't you inform me yourself? This is your duty. After that you started playing games with me: First you said we will give you 19th.Then you sent me a ticket for 20th. Then you sent me a ticket for 21st.
You kept sending different tickets, taking confirmation from me, and then saying "it is cancelled again". When I asked for alternative, you said "Saudia tickets are not available". I checked myself on my mobile on Skyscanner and told you that tickets are available, even via Jeddah. I showed you that tickets ARE available and what the prices are. I requested you to book via Jeddah, but you said "Jeddah tickets are not available" while I was seeing them online in front of my eyes. You were lying. You kept making us run in circles. You said "come on WhatsApp". On WhatsApp you said "send an email". On email you said "call our number". My wife and I were both on a mutual call trying to contact you. When we messaged on WhatsApp, you did not respond. When we sent email, you did not respond. You were just making excuses. Your staff is completely non-professional. You have no idea how to deal with a customer, how to give awareness, how to brief if a ticket is cancelled. You never sent us any proper email. You have harassed and humiliated us a lot. I want to inquiry about this. i have post all proof with screenshots on Trustpilot and Google. Name: Zaha abid Booking Ref:HZ4449 Phone: 07395360734

Great experience! Noel was very helpful on the phone and got my issue sorted quickly.

Booked with company and after needed some changes due to unexpected circumstances and contacted them is awful. Every one was like having ready mate scripts no communication and that guy Tom is so unreliable , dnt check emails or reply and never calls back when he promises to call back and you just waste time.

I was literally fedup call them every day for 10 days and then one day before my flight by luck my call was picked up by SANDRA she is so lind patience and she stayed with me on call for whole tile untill the problem was resolved. She is really a star please Ask for Sandra if you need any help , she is amazing. The only good thing i found about this company is SANDRA.

This is by far one of the least professional companies I have ever encountered. After charging my card, they failed to provide any communication for several days. When they finally initiated contact, they informed me that my booking had been cancelled and insisted that I alter my travel dates, effectively attempting to sell a lower-tier fare at a premium price. 

What made this situation particularly distressing was that we needed to travel urgently due to a family bereavement. Despite flights being readily available on the requested dates across multiple other platforms, this company claimed otherwise and unacceptably offered alternative flights delayed by three days. 

When I confronted them regarding these discrepancies, their staff became exceptionally hostile and unprofessional, culminating in them shouting over the phone. They demonstrate a complete lack of customer service, ethical trading standards, and basic empathy. I strongly advise against utilizing their services and recommend looking elsewhere to avoid predatory practices.