Carla Jewelry Reviews 

448
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 438 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them more beautiful and impressive than expected from online pictures. Many praise the excellent quality and craftsmanship of the jewelry, noting its intricate details and durable construction. People also frequently highlight the good value, noting that the items appear more expensive than their actual cost. However, some customers experienced longer than expected delivery times or problems with packages being lost or improperly delivered. Additionally, a few reviewers were not happy with items not matching online pictures, receiving products of lower quality, or finding pieces with faulty craftsmanship. There were also concerns about the actual origin and pricing of some items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautiful,... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the jewelry as beautiful,... See more

Order

Users describe ambiguous interactions with order, with many customers praising the ease of ordering, timely... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising prompt delivery, fast arrival,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding products to be reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a cat ring but gave it away as a gift. I am wearing the heart with a paw necklace. I like the jewelry very much and hope to buy another item soon. I was hoping that I would receive my mercha... See more

Company replied

Rated 4 out of 5 stars

I appreciate the quality of each of the two sets of earrings I purchased. They arrived in a timely manner and will make a great gift. My only hesitation is that each pair arrived in a small plastic... See more

Company replied

Rated 4 out of 5 stars

I was first attracted by the hummingbird for our DIL, but then saw the dandelion wish. I had made my mum a paperweight using a wish and it was lost after she passed away. This necklace with be a s... See more

Company replied

Rated 5 out of 5 stars

The company was quick to respond when I lost an earring and needed to replace it. Instead of just sending one earring, they replaced the pair for only the cost of postage and handling. The quality of... See more

Company replied


Company details

  1. Jewellery manufacturer

Written by the company

Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.


Contact info

4.1

Great

TrustScore 4 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(448)

448 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

Poor quality. Took too long only to realize merch came from a foreign country. Merch came in damaged and quality is more like children’s jewelry. After several emails to get a refund they keep trying to sell me more. Totally dissatisfied.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered the collar rind and…

I recently ordered the collar rind and the Hug Pendant with the matching earrings. as always the jewelry is fantastic and so beautiful. My experience with Carla's is always very pleasant. I will definitely be doing with Carla's again. My jewelry was delivered as quick.

3 July 2026
Unprompted review
Rated 3 out of 5 stars

The jewelry I have ordered is…poor customer service

The jewelry I have ordered is beautiful. BUT don’t expect good customer service. I received a ring that was damaged during delivery. It was crushed in half. I have tried for 4 months to get it replaced and can’t even get a response. I have sent pictures of the ring and the packaging. Never will I buy from them again!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

I looked at the site for jewelry. Looked reviews which were great..so I made 2 purchases and both were of high quality and fair prices.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Cheap rubbish!!

Absolute cheap tat, lucky bag quality.
Bought the “handmade” hummingbird necklace for my wife, and I put it straight in the bin, not even showing her it. Cheap piece of flimsy perspex with painted on motif, and the chain was even worse. Avoid at all costs.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Cheap gumball machine earrings

Cheap gumball machine earrings. This is a scam. Do not buy from this vendor. Advertised as handmade. One earring doesn't even fit my earlobe.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

VERY SATISFIED

Both of my earring purchase were beyond gorgeous! I get so many compliments on them! They are my absolute favorite earrings ever! I bought the hummingbirds and the colorful dragonfly wings with sparkles. LOVE THEM

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality

Quality, promptness of delivery, good communications, and well priced.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful items

Beautiful, well made jewelry. Quality products made with love and care. Wonderful shopping experience each time I visit Carla Jewelry. Always new items to review.

15 July 2026
Unprompted review

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