I entered my email address incorrect, leaving off a letter. Carjet were very helpful and quickly resolved the issue. I would like to point out the form needed to fill out was a little confusing, wasn’... See more
Company replied
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Review summary
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Reviews shaping this summary
Very easy to book and amend on line my only complaint is, the ridiculous claim that the car is fully insured when it clearly isn’t as on the next paragraph you tell me it’s €22 per day for top up ins... See more
Company replied
Easy to book However I booked last month also no problems at all great car etc. When I made the booking I accidentally booked it twice as I didn’t think the payment had been made. Unfortunately fo... See more
Company replied
The process was easy. I was happy to find and choose the car I like, I hope it will be possible to get the same car. The price was good compared to competition. The question is that the address of... See more
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Company details
About CarJet.com
Written by the company
At CarJet, we love making car hire easy. In just a few seconds, you can compare deals from companies all around the world and pick the one that suits you best — always with great prices and a simple, secure booking process. Millions of travellers choose us every year because they know they’ll find clear information, transparent rates, and a hassle‑free experience from start to finish.
Benefits of hiring your car with CarJet
- Coverage: we’re available in more than 55 countries, with plenty of pick‑up options — from airports and train stations to the most convenient spots in each city.
- Global access: thousands of local and international suppliers brought together so you can compare everything in one place.
- Wide selection of vehicles: whether you need a small car for a quick getaway, a family vehicle, something more comfortable for a longer trip, or even scooters and vans, we’ve got you covered.
- 24-hour customer service in over 13 languages: our team is always here to help, ready to answer your questions and make your booking experience smooth and stress‑free.
Lowest Prices - 5⭐ Service
Written by the company
- 📅 Free Cancellations
- Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
- ⛽ Full/Full Fuel Policy
- Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
- ✈ On-Airport
- Car hire companies at the airport to make collection of your car quicker and easier.
- 🎛 Unlimited Mileage
- Unlimited mileage offers for greater freedom.
CarJet.com
5⭐ Customer Service
👥 Friendly staff who speak your language.
🏃🏽 We look after you all the way - from before you book to after you've returned the car.
👍🏽7.5 Million Customers
Contact info
4.0
Great
127k reviews
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Could not add border crossing fee on…
Could not add border crossing fee on web site using phone. Apparently may be dependent on car rental comp.
6 September 2026
Pay carjet for carhire but take the train...
Hi all
Just my experience. Booked 2 cars through carjet website to pick up in Athens airport, arrived there and after 45 min past collection time with "ok mobility car rental" I was announced without a sorry or any remorse that the broker carjet overbooked and they do not have any cars available.
I contacted carjet customer service about the incident and asked them to confirm the car that I booked for the next day(wasn't available from day one). They said that I can contact them myself and they will ask for a refund for what I payed for the first car and if I want any refunds for alternative transport from the airport to the hotel or any other inconvenience I have to sort it myself.
Pretty disappointed as I payed carjet for both cars not anyone else and the lack of interest or at list the willingness to help were disappointing and frustrating!!
6 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CarJet.com
Thank you for your review!
We arrived on a Saturday evening at…
We arrived on a Saturday evening at around 10 PM. The airport transfer went smoothly, and the shuttle buses and cars were very clean.
However, we had booked the car with an expected total budget of €247, but the company forced us to pay a total of €366.54! Otherwise, we would not have been able to get the car. As you can imagine, it was already late at night, and we had no other option available.
We therefore felt completely forced to pay the extra amount in order to get our vehicle and continue our stay. This unexpected additional cost was very disappointing and significantly higher than the price we had originally booked for.
22 August 2026
Unprompted review
Booked on carjet finland
Booked on carjet finland, price was good seems legit, landed nice and early it was out of hours suppose to pick up car at 12 pm waited till 1am car did not show up, had to book hotel for the night ended up renting car out from different company worse experience ever
5 September 2026
Unprompted review
The worst
The worst. Ghost company, stay away. I made the same exact booking twice by mistake bc of delay in the transaction completikn and they didnt cancel one of the two. Stay away from Carjet
1 September 2026
Unprompted review
Used Car Jet a few times now
Used car jet a few times now to book cars and a van with Enterprise as the website works better and the prices are a little bit lower. It’s all quite straightforward really and with the added options to include excess insurance cover at a lower price it makes the process of hiring a vehicle easy.
6 September 2026
Reply from CarJet.com
Thank you for your feedback and for trusting us. We're glad to know your experience was positive.
The price is very competitive compared…
The price is very competitive compared to other sites.
6 September 2026
Reply from CarJet.com
We really appreciate your positive feedback.
I had a very good experience with… I had a great experience with CarJet. The booking process was simple and easy, the price was competitive, and the service was very good. Everything went smoothly fro
I had a very good experience with CarJet. The booking process was easy and straightforward, and I found the price competitive. The information provided was clear, and everything went smoothly. Overall, I’m satisfied with the service and would consider using CarJet again
6 September 2026
Reply from CarJet.com
Thank you so much for your review and for taking the time to share your experience with us.
Very quick and easy booking
6 September 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
Thank you for your review!
Definitely the best search option
Definitely the best search option! They save time and money and are easy to use. Excellent!
6 September 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
We really appreciate your positive feedback.
Very easy to filter
Very easy to filter. Other sites don't offer quick "no excess" filtering.
6 September 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Easy and friendly process
6 September 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
We really appreciate your positive feedback.
Super quick and simple to book!
6 September 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Do not book with them
Booked a car and my credit card was charged. Emailed multiple times to get confirmation and cancel booking. Website claims Free cancellation but you can’t cancel without a confirmed booking. Awful service. Would never use. Will have to dispute charge with my bank as they are not replying to my multiple emails
6 September 2026
Unprompted review
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