It was a quick and hassle-free booking; I was confused about the insurance cover. I didn't realize there would be a R3950 holding deposit on arrival. I don't think the additional access cover is nec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Information presented clearly. Quite easy to use the booking calendar However, paying to pay the insurance 30 days before I pick up the car is not good at all
Company replied
I had trouble making the payment and I tried to ring customer service without luck. So I still don’t know at what stage my payment for insurance is at?
Company replied
The online process was quite smooth and the voucher etc. arrived quickly. I am a little concerned that the Car Hire Company where I get the hire car from Will try and sell me further insurance when I... See more
Company replied
Company details
About CarJet.com
Written by the company
At CarJet, we love making car hire easy. In just a few seconds, you can compare deals from companies all around the world and pick the one that suits you best — always with great prices and a simple, secure booking process. Millions of travellers choose us every year because they know they’ll find clear information, transparent rates, and a hassle‑free experience from start to finish.
Benefits of hiring your car with CarJet
- Coverage: we’re available in more than 55 countries, with plenty of pick‑up options — from airports and train stations to the most convenient spots in each city.
- Global access: thousands of local and international suppliers brought together so you can compare everything in one place.
- Wide selection of vehicles: whether you need a small car for a quick getaway, a family vehicle, something more comfortable for a longer trip, or even scooters and vans, we’ve got you covered.
- 24-hour customer service in over 13 languages: our team is always here to help, ready to answer your questions and make your booking experience smooth and stress‑free.
Lowest Prices - 5⭐ Service
Written by the company
- 📅 Free Cancellations
- Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
- ⛽ Full/Full Fuel Policy
- Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
- ✈ On-Airport
- Car hire companies at the airport to make collection of your car quicker and easier.
- 🎛 Unlimited Mileage
- Unlimited mileage offers for greater freedom.
CarJet.com
5⭐ Customer Service
👥 Friendly staff who speak your language.
🏃🏽 We look after you all the way - from before you book to after you've returned the car.
👍🏽7.5 Million Customers
Contact info
4.0
Great
131k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CarJet.com
Thank you for your review!
I have always had a great experience!
I have always had a great experience with CarJet.com. The prices and service is amazing. In Belgrade I always use Sixt rent a car at Dunavska St. All workers there are highly professional, especially Miljan who is a manager there. Thank you!
5 November 2026
Reply from CarJet.com
Thank you so much for sharing your experience! We're glad to know everything went well.
The rental agency didn't have a single…
The rental agency didn't have a single car available.
They didn't refund the reservation fee. Scammers and thieves.
26 June 2026
Unprompted review
Reply from CarJet.com
Hello, We can review the availability and reservation fee details with you; please email help@carjet.com so our team can look into your booking directly. Kind regards, Claudia
tres content lors de la reservation…
tres content lors de la reservation mais tres decu lors de la reception du vehicule car non disponible sans avoir ete prevenu
pas de possibilite de contact
Toujours dans l'attente du remboursement depuis le mois de juillet
13 July 2026
Unprompted review
Reply from CarJet.com
Dear Customer,
Please email help@carjet.com so our team can review the vehicle availability and your pending reimbursement request.
Kind regards,
Pablo
Reply from CarJet.com
Thank you for your review!
Reply from CarJet.com
We really appreciate your positive feedback.
The booking process is easy and the…
The booking process is easy and the prices are always very good.
5 November 2026
Reply from CarJet.com
Thank you for your review!
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
We really appreciate your positive feedback.
Online booking made seamlessly easy
Online booking made seamlessly easy. Thank you for the follow-up regarding incoming flights. In our case, not required, but a caring consideration.
5 November 2026
Reply from CarJet.com
Thank you so much for your review and for taking the time to share your experience with us.
I'm travelling home and I found their…
I'm travelling home and I found their prices great. Also found that Car Jet after hour service a good surprise as I was landing at a crazy hour. All engagements with them has been positive and helpful.
Cheers
Belinda Laughton
5 November 2026
Reply from CarJet.com
Thank you so much for sharing your experience! We're glad to know everything went well.
Always book through carjet
Always book through carjet. After comparing prices on lots of different sites Carjet is the best value
5 November 2026
Reply from CarJet.com
Thank you so much for sharing your experience! We're glad to know everything went well.
Quick and easy booking system
5 November 2026
Reply from CarJet.com
We really appreciate your positive feedback.
Reply from CarJet.com
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.