The Canny Company Ltd Reviews 

228
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting they are beautifully packaged, highly durable, and significantly help control strong dogs during daily walks. People also state that the online ordering process is completely smooth, accompanied by helpful fitting guides and swift customer service. Some reviewers were not happy with the sizing, mentioning that certain collars or harnesses did not fit their large dogs correctly. Consumers noted that specific giant breeds required careful adjustments because standard measurements did not always match their pets' unique physical proportions.

What people talk about most

Product

Consumers find product to be positive, highlighting its strong build and effectiveness in controlling pulling... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the strong, well-made materials... See more

User experience

Customers had positive experiences with user experience, frequently praising the clear sizing guides and... See more

Service

Users describe positive interactions with service, highlighting outstanding support and fast delivery within... See more

Order

People report positive experiences with order processes, noting that items arrive promptly and in good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the only collar which has worked with our golden retriever who has always pulled when walking. It’s also working alongside treats during moments when she can be reactive.

Company replied

Rated 5 out of 5 stars

I used the canny collar before for previous dogs. Great support around neck and nose to give balanced control while walking. So I decided to introduce my xl mix to canny collar and she is not... See more

Company replied

Rated 5 out of 5 stars

I was reticent to buy a canny collar, wanting to avoid anything aversive. I have a crazy pulling Beagle so need to address that. I'm slowly introducing the collar to my dog so it's early days to see... See more

Company replied

Rated 5 out of 5 stars

Best collar we have tried. Recommended by our dogs always does trainer and both dogs instantly stopped pulling! So much more control when walking them, which is now a much more pleasant experience for... See more

Company replied


Company details

  1. Dog Trainer
  2. also in
  3. Dog Walker
  4. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a wrong size and exchange…

I ordered a wrong size and exchange done swiftly.
These collars have completely changed walks with our two Beagles, who are strong pullers. They adapted to them very quickly

30 June 2026
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Reply from The Canny Company Ltd

Thank you so much guys for taking the time to share your experiences of the Canny Collars. 😊 We're delighted that your Beagles have taken to them so quickly and that they are helping make walking them more enjoyable. Good luck with your training! 🐾 🐾

Rated 5 out of 5 stars

Well made

Well made and effective to help train dogs. Different sizes means it fits properly. Quickly delivered.

13 May 2026
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Reply from The Canny Company Ltd

Thank you so much Shaun for taking the time to leave a review, much appreciated. 😊 We're delighted that the Canny is working well for you and wish you all the best with training your dogs. 🐾 🐾

Rated 5 out of 5 stars

This has really helped pulling.

The web site was easy to negotiate and we decided to get our 2 year old 26kg Labrador a Canny collar. He doesn’t pull a lot but when he does is very strong. It came quickly and was well packaged in a little box with a leaflet on how to use it and a q code for further information. The on line videos were very helpful regarding fitting and use. It’s good quality and the straps and collar are strong and comfortable. He is fine wearing it as he has previously worn a similar design that fastened at the side. He definitely pulls less and is aware of what he needs to do to stop pressure on his nose. I am pleased with how his helping him slow down and would recommend it. I have two peices of constructive feedback. The small yellow plastic buckle that is under his chin keeping the nose strap fixed in place is too loose and when he has his head forward a lot sniffing lets the loop enlarge and slip off. Also the two little metal clips that fix the long sliding peices of collar at the front when he is off lead are very fiddly and difficult to take on and off and are easy to loose . If we see a dog approaching and want to quickly put him on a lead it’s not easy. Why not have a little section of Velcro to fix it , this would be quick and effective.

5 May 2026
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Reply from The Canny Company Ltd

Thank you Janet for taking the time to leave such a detailed and considered review, we really appreciate the feedback. 😊 Firstly, we're delighted that you found our website easy to navigate and that your unboxing experience was a good one. Also that our videos have proven as helpful as we had hoped they would be. With the noseband issue, we have a helpful video here which should help you address this: https://youtu.be/6lueTjtSGx0?si=mhR0JSsL6S3L0Zw4. And we appreciate the feedback and suggestions for the carabiner clips. We did in fact consider a velcro option but upon testing found that on some dogs, the two ends would not reach together to be able to fasten and when we looked at other ways to do it, this affected the sliding motion of the noseband through the square-hooped guiders at each side. But we will take your feedback on board and continue to investigate alternatives. Hope you enjoy many happy walks with your dog. 🐾 🐾

Rated 5 out of 5 stars

This is the only collar which has…

This is the only collar which has worked with our golden retriever who has always pulled when walking. It’s also working alongside treats during moments when she can be reactive.

24 April 2026
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Reply from The Canny Company Ltd

Thank you so much Yvette for taking the time to share your experience of using the Canny with your GR. 😊 And fantastic that you are using it to help give you more control at the times she might be reactive to other dogs. 🙌 We never promote it as a training aid for anything other than walking but have had other anecdotes from owners who have reported the same thing which is great. Hope you enjoy many more happy walks with her. 🐾 🐾 😎

Rated 5 out of 5 stars

Really does work

Really does work. I have bullmastiff that pulls like a train and chases stuff having this collar gave noticeable control . I have tried si many different harnesses collars ect but none have work. This does work!

13 April 2026
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Reply from The Canny Company Ltd

Thank you so much Caroline for taking the time to leave us your comments. 😊 Fabulous news that you finally were able to get some control when walking your (no doubt powerful) Bullmastiff. 🙌 Hope you both enjoy many more walks together! 🤩 🐾

Rated 5 out of 5 stars

You much buy this to make walking your dog a pleasure

Great company top quality product.I have a 12 month old cockapoo who pulled like a train. In less than a week this had stopped. Collar is kind not harsh unlike some others on the market
Thank you so much

23 March 2026
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Reply from The Canny Company Ltd

Thank you so much Kathleen for your kind words, we really appreciate them. 😊 We're thrilled that our product has helped you to gain more control of your cockapoo on walks and that you feel that it is both effective and kind at the same time. 🙌 Good luck with training your dog, we hope that you both enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

Very pleased!

The sizing and fitting guides were clear and accurate, and our first walk went well using the positive reinforcement suggestions 🐕

1 April 2026
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Reply from The Canny Company Ltd

Thank you for your positive comments, we're delighted that your training has got off to a good start! 🙌 🐾 Hope you both enjoy many happy walks together. 😊

Rated 3 out of 5 stars

Decent quality misleading size guide

Decent quality product presented well in the box. Only issue is their giant breed anti pull harness is not for a giant breed. I bought the size 7 and it doesnt come close to my Caucasian Shepherd at all. So if you buy this product be sure that giant breed just means a normal large dog like a German Shepherd and definitely not an actual giant breed.

20 March 2026
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Reply from The Canny Company Ltd

Hi Michael - thanks for your comments and apologies if our box labelling has caused confusion. We have three sizes for this particular box size, Canny Collar sizes 6 & 7 and the Canny Colossus. The Canny Collars are for large dogs and the Colossus is for giant breeds, but as the same box is used for all three, it may have caused confusion. Either way, it's important to measure your dog's neck prior to purchase to ensure the right size. If your Canny Collar is still in a new and resaleable condition, we will happily exchange it for you for a (more expensive) Canny Colossus at no extra cost. The Colossus is the version you need for giant breeds. You can find the return information if you scroll to the foot of the home page on our website.

Rated 5 out of 5 stars

Prompt delivery of a great product my…

Prompt delivery of a great product my giant snoodle walks so much better on it then anything else I've tried

26 March 2026
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Reply from The Canny Company Ltd

Thanks Shaun for taking the time to share your experience of the Canny. 👍 We're delighted that we could meet your expectations of product quality and delivery time and wish you the very best with training your dog. 😊 🐾

Rated 5 out of 5 stars

Great service

Great service, my orders arrived within a couple of days of ordering. Lots of helpful tips online relating to the use of the canny collar and leads.

9 March 2026
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Reply from The Canny Company Ltd

Thank you so much Helen, we appreciate you taking the time to share your experience of your ordering process and are delighted that we could meet your expectations. 😊 🐾

Rated 5 out of 5 stars

Works well.

3 March 2026
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Reply from The Canny Company Ltd

Thank you for taking the time to leave a review David and best of luck with training your dog. 😊 🐾

Rated 5 out of 5 stars

Brilliant. Great leads, great company

So we have a canny company head collar. We use your leads every day, needed another as we have another puppy. Leads are so comfortable to hold, even when dogs pull. Recommend these leads 100%

24 February 2026
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Reply from The Canny Company Ltd

Thank you so much Shirley for taking the time to share your experience of our leads. 😊 We're delighted that they are working out so well for you and that they make for a comfortable dog walk. 👍 🐾

Rated 5 out of 5 stars

This is my second purchase from The…

This is my second purchase from The Canny Collar company. I must say, their customer service is outstanding. After originally purchasing the size 2 collar and leaving a 4 star review, I was contacted by the company about my purchases. I had already placed another order for a size 3 collar as although technically the size 2 should have fitted my dog, he has a long neck and muzzle so there was an issue with the length of the nose band. The size 3 arrived and is perfect, it fits him well and it’s easy to remove the nose band and use the carabiner to attach them together for off lead time. The collars are well made but I do keep an extra collar on my dog that we can quickly attach a lead to. This is because there isn’t a point to clip a lead onto quickly when the nose band is joined at the front of the neck during off lead time. The collars are definitely a training tool and not a quick fix as it’s a work in progress with my very excitable 1 year old dog. We have good walks and bad but he does understand although forgets!
Overall, I would recommend the collar although I’m still undecided if it’s the perfect collar for me and my dog as he can still suddenly pull me unexpectedly.

23 February 2026
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Reply from The Canny Company Ltd

Thank you so much Carol for your kind words on our customer service, we are very happy that we could meet your expectations and help you out with your sizing issue. 😊 Sounds like the size 3 is the right choice for your boy to get you both off to the best possible start with your walking training. 👍 You are correct to not detach your dog's regular collar, the Canny is not a substitute for that and you should always keep your dog's collar on in addition to the Canny which is only used for walking training. If you have any concerns about your dog suddenly lungeing unexpectedly, a double-ended training lead is a good backup, with one end attached to the Canny and the other to your dog's regular collar. 🐾 🐾

Rated 5 out of 5 stars

The Canny Collar and lead

A great service and a great product . Highly recommend 👌

19 February 2026
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Reply from The Canny Company Ltd

Thank you so much for taking the time to share your experience and good luck with walking your dog! 🙌 🐾

Rated 4 out of 5 stars

I love the collar BUT off lead is an issue.

I love the collar as it seems much more suited and gentler to my dog than a figure of 8 collar I was previously using. When using the figure of 8 collar, my dog snorted and it sounded like I was walking a pig not a dog! I think it tightened and didn’t release so he found breathing difficult. With the Canny Collar I have some control but it’s a work in progress, my dog seems happier but the sizing was an issue. I measured his neck and purchased the size 2 which fits his neck perfectly but the nose strap wouldn’t fit over his nose once the lead was attached, as shown in the ‘how to’ video. I also found it extremely tricky to attached the nose strap with the carabiner for off lead play, again the strap was too short, so I attached it to a second collar although this wasn’t ideal as there was loops hanging down. I’ve now ordered a size 3 in the hope that this will be a better fit. I didn’t try to return the collar as my dog had worn it and the website stated there would be a return fee. I am hoping that in the future the design of the carabiner for off lead time will be improved as the attachments are very fiddly and I found it tricky to sort out after the off lead time. It could be because the straps are too short for my dog, hopefully I’ll find it easier with the size 3 collar.

28 February 2026
Unprompted review
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Reply from The Canny Company Ltd

Thank you so much Caz for taking the time to leave such a detailed and informative review. We’re delighted that your dog seems happier wearing the Canny compared to your previous figure of eight collar. The Canny does not tighten around either the snout or the neck so will be gentle on your dog for sure.

There is sometimes a mismatch between collar size and noseband length if a dog has a longer, slender face and narrow neck size and it sounds like the size 3 will be a better option for you. Given that you have already purchased a collar from us, if you would like to contact us via our website with your previous order number, we can offer you a partial refund on this and you can then feel free to donate the original to a rescue if it no longer of use to you. The noseband webbing will be 10cm longer than on the size 2 which should make the off lead carabiner fastening much easier.

Rated 4 out of 5 stars

Need bigger rings for leads

The only reason I didn’t give five stars was just because the rings on the ends are not big enough for my lead so I’ve had to go and buy a new lead. That’s the only reason I didn’t give five stars if you could do an adaption or make the rings bigger a bit bigger so that my lead can go on then that would be great apart from that it’s a lovely blue colour service has been amazing. Thank you for exchanging so easy to exchange. That’s the only downside to it and I can send some pictures if you’d like me to is the rings on the end where the lead go on need to be made bigger to adjust for every lead

4 February 2026
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Reply from The Canny Company Ltd

Thank you Roxy for leaving another review, very much appreciated. As we mentioned on the previous one, this is something we can look at for future design modifications, thank you for the suggestion. Good luck with training your dog! 🙌 🐾

Rated 5 out of 5 stars

Ordered on line for a customer collars…

Ordered on line for a customer collars came within a few days! We fitted out the customers dogs all went happily on there way

4 February 2026
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Reply from The Canny Company Ltd

Thank you so much Janet for taking the time to share your experience of dealing with us. 😊 Happy that we could meet your expectations and those of your customers. 🙌 🐾

Rated 5 out of 5 stars

a great product

I was reticent to buy a canny collar, wanting to avoid anything aversive. I have a crazy pulling Beagle so need to address that. I'm slowly introducing the collar to my dog so it's early days to see how effective it will be long term. I'm confident it isn't any more aversive than a dog pulling on his collar. My dog has accepted it fairly smoothly so far and doesn't seem too stressed by it. What I am confident in is the product itself. It's beautifully packaged and it's really good quality.

2 February 2026
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Reply from The Canny Company Ltd

Thank you so much John for overcoming your initial skepticism and taking the plunge with the Canny. 😊 You're doing exactly the right thing with the slow accustomisation and desensitising process and in contrast to your dog pulling on his collar, it will not be pressing on the trachea and so much less uncomfortable for him. Good luck with your training, hope you both enjoy many happy walks together. 🐾 🐾

Rated 5 out of 5 stars

Great collar

Great collar for a 12 month old exciteable retriever who pulls.
Easy to fit and doesn't slip off like other similar ones as it has a fixed collar attached. It's a bit of a faff to try and use the attachments when they are not on the lead so I just take it off.

13 January 2026
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Reply from The Canny Company Ltd

Thank you so much Ginny for taking the time to share your experiences of using the Canny on your retriever. We're delighted that it's working well for you both. 😊 Good luck with your training, hope you both have lots of happy walks together. 🐾 🐾

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