Cabinmax Reviews 

2,886
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 612 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, practical designs featuring many useful internal compartments, and stylish color options available for various trips. People find the official website very easy to navigate when choosing specific airline-approved luggage, while consistently appreciating the rapid and reliable delivery service. However, some customers also noted frustrating delivery delays, with certain packages getting completely stuck in transit or failing to arrive before planned holiday trips. A few people additionally mentioned encountering major problems with postal services, leaving buyers waiting indefinitely or struggling to obtain proper tracking updates online.

What people talk about most

Product

Users describe positive interactions with product, highlighting the brilliant quality, practical design, and... See more

Quality

Customers consistently report satisfaction with product quality, praising the well-made construction and... See more

Delivery service

Consumers find delivery service to be positive, highlighting efficient and prompt shipping times. Reviewers... See more

Order

Clients share positive opinions on order, highlighting a simple and straightforward online ordering... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bag looks great as well as being very practical ie water bottle holders long handles for easy carrying on the shoulder. Pocket at the front fir storing documents. Plenty of room inside

Rated 5 out of 5 stars

I needed a small under seat bag for an upcoming trip. I already have one of the 44ltr bags so buying another Cabin Max seemed the right place to look. It's a mini version of the larger bag and has... See more

Rated 5 out of 5 stars

Excellent service, saw them on which.co.uk and they get a top recommendation. The quality is first class. The website is really helpful in that I could browse by Airline. Also no issue with living i... See more

Rated 5 out of 5 stars

Excellent and easy website to navigate. Fast delivery service and well packaged & protected too. Absolutely delighted with colours we chose and the size and quality of the super little travel cases.... See more


Company details

  1. #23 of 61 best companies in Bags and luggage shop
  2. #18 of 42 best companies in Bag shop
  3. #1 of 3 best companies in Luggage wholesaler

About Cabinmax

Written by the company

About Us

Makers of the original (and best) cabin backpack since 2007. Our hand luggage is designed to be lightweight, robust and improve your travel experience.

With the help of customer feedback, talented designers and a fantastic team we have developed a large range of hand luggage backpacks and cases to fit the cabin luggage gauges of all the major airlines.

Our experience of designing and building bags and cases stands the testament of time and we still see the original Cabin Max in airports around the world, taking globetrotters onto new travel experiences.

We feel part of your journey so please share your adventures with us #cabinmax

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(2,886)

559 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought the Cabin Max Narvik 2.0 (20L

I bought the Cabin Max Narvik 2.0 (20L, 40×20×25). The internal space is very limited because of the trolley system, and it’s not a backpack as expected. Quite disappointing.
Also, once you return it, they don’t refund the shipping costs — not great for a reputable brand that should care more about customer satisfaction.

3 August 2026
Rated 5 out of 5 stars

Absolutely delighted with this…

Absolutely delighted with this purchase. The quality of the bag is immediately obvious and I particularly like that it is made from recycled plastic bottles. The bag holds everything I need to take and I love, love, love the colour.
Item was despatched incredibly quickly. Thanks all round.

29 August 2026
Rated 5 out of 5 stars

Exceptional design and build quality

The bag looks to be very well built, clearly thought through in the design and also provides exceptional storage capacity for its size. Service has been prompt and arrived quickly, even over a bank holiday. I have no reason to suspect that the bag will not last a long time and serve me very well!

29 August 2026
Rated 5 out of 5 stars

Really useful luggage

Product seen in use by a relative. Looked good and struck me as being useful not only as under seat Ryanair luggage. Bought two. Good quality and now only need to book the necessary holiday. Very speedy delivery.

29 August 2026
Rated 4 out of 5 stars

Two weeks since placing my order and no…

Two weeks since placing my order and no sign of my case. Quickly shipped a replacement order, arrived within 48hrs.

11 August 2026
Cabinmax logo

Reply from Cabinmax

Hi. We're sorry to hear that your original parcel was lost in transit with Royal Mail. We dispatched a replacement on 24/08 and I can see that it has now been delivered. Thank you for your understanding.

Rated 5 out of 5 stars

Excellant

Order, your given a date of delivery
And its delivered on time . The product is lovely couldnt be a better experience

18 August 2026
Rated 5 out of 5 stars

Quality

Delivered on time
Product is brilliant, quality material, plenty of pockets to store smaller items and two good sized compartments for larger items.

17 August 2026
Rated 5 out of 5 stars

I purchased a cabin sized suitcase

I purchased a cabin sized suitcase. I did have a problem with the lock. This was very quick sorted by Cabinmax customer service care and a new case was dispatched to me. I also bought a backpack which is wonderful. It contains some very safe compartments.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing bag.

I previously had a cabin max bag which lasted for ever. The zips have broken on the first use. Clearly not the same standard I have been used to. Very disappointed.

10 August 2026
Cabinmax logo

Reply from Cabinmax

Hi Rebecca. Sorry to hear about this. Please do not hesitate to contact us at info@cabinmax.com with a photo of the fault so we can assess this for you. We are here to help.

Rated 4 out of 5 stars

Efficient and prompt delivery.

Efficient and prompt delivery.
Strong looking bag (40x30x20cm).
Looks as pics show.
I did think, however, that velcro on flap to cover wheels, when using the bag as a rucksack, should have been sewn on the blue fabric side. Its a stretch to fold over and secure with velcro as its sewn now. But I ll fix it !

14 August 2026

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