Coconut Lane Reviews 

21,259
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,994 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful designs, and vibrant colors of items like phone cases and watch straps that receive many compliments. Consumers also highlight the remarkably fast delivery service and extremely smooth ordering process, making it wonderfully easy to purchase stylish everyday accessories. Some reviewers were not happy with product durability, noting that certain items felt cheap, arrived with unexpected flaws, or broke shortly after purchase. A few people also mentioned that specific accessories did not match their expectations or the visual appearance shown in online promotional photos.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials, durable... See more

Order

Consumers find order to be positive, highlighting an easy and straightforward ordering process with prompt... See more

Price

Users describe positive interactions with price, frequently highlighting that items are reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very careful about buying a product from a company that is new to me, so I did my ‘due diligence’ before purchasing from Coconut Lane. Confident, I placed my order for a two tone (gold, silver) s... See more

Rated 5 out of 5 stars

Clear and easy to use website. I ordered a beautiful watch strap for my Apple Watch, I had seen somebody wearing one and liked it so much I asked where they had bought it. My order was quick to arriv... See more

Rated 5 out of 5 stars

fantastic company. Have bought a number of items from them and the customer service is first class. Good communication at all times. Product quality is excellent and always arrives quickly. They are... See more

Rated 5 out of 5 stars

I made a purchase back in June and I was absolutely delighted with my order.. A very beautiful and unique iPhone case and the most gorgeous strap for my iwatch… both products were excellent quality an... See more


Company details

  1. Fashion accessories shop
  2. also in
  3. Computer & Accessories store
  4. Handbags Shop
  5. Mobile Phone Accessory Shop
  6. Pet shop
  7. Stationery shop

Written by the company

Your go-to for aesthetic tech & lifestyle accessories. Fashion perfectly meets function - step into your cool girl era and discover your newest obsession.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(21,259)

2,845 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exchange of watch strap

I bought a watch strap which, although very nice, was too big for my wrist. The customer service was very prompt and I exchanged it for a different size and style. I am delighted with the quality and design and would thoroughly recommend this company.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous phone case!

I absolutely love my phone case and have had so many compliments on it! Great quality and still looks amazing 6 months later! Would highly recommend Coconut Lane 🩷

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

I am very careful about buying a product from a company that is new to me, so I did my ‘due diligence’ before purchasing from Coconut Lane. Confident, I placed my order for a two tone (gold, silver) stainless steel strap for my Apple Watch Ultra. I have just received it and I’m delighted. The quality is excellent and it looks great. I recommend this woman run company.

31 October 2026
Unprompted review
Rated 2 out of 5 stars

i got 3 phone cases 2 i love but one…

i got 3 phone cases 2 i love but one looks absolutely nothing like the picture online and I’m so upset i was so looking forward to getting it :(

31 October 2026
Unprompted review
Coconut Lane logo

Reply from Coconut Lane

I'm so sorry to hear that one of your cases wasn't what you expected, especially when you were so looking forward to receiving it! I'm really glad to hear you love the other two, but it's such a shame that one of them has left you feeling disappointed.

I'd really love the chance to look into this for you and understand what wasn't quite right with the design. If you could drop me an email at lily@coconut-lane.com with your order number and a photo of the case, I'd be more than happy to look into this personally and see how I can help.

Thank you so much for your order and for taking the time to leave a review. I really hope I can turn this experience around for you! 💗

Lily @ Coconut Lane

Rated 5 out of 5 stars

Apple Watch straps - happy customer

Ordered two Apple Watch straps, have only used one so far but it’s been great. Easy to install fit my watch perfectly and has endured well. Only thing is I found it a snug fit but I couldn’t see options for different sizes. I’m using it on the very last hole. It occasionally pops off my wrist but I think that’s due to the type of strap (silicone) it’s easy to catch. Haven’t lost it though have always felt it go so is a minor inconvenience and I don’t think this would be an issue if used on the smaller sizes. Very happy with the order overall and would happily order from here again.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great items

Fast delivery, easy ordering process. Beautiful watch strap and dreamy phone case. Will be ordering form Coconut Lane again

30 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I’ve been purchasing from coconut Lane for nearly 2 years now and their products never disappoint!! The quality is incredible and I recommend them to all of my friends, such cool unique designs and they’re just my absolute favourite

30 October 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a phone case & watch strap…

I ordered a phone case & watch strap from coconut lane i absolutely love them!! The colour is gorgeous, the delivery was so quick the price was brilliant!! Im a repeat customer cause i just love the designs!! Thankyou Coconut Lane. 💗💖

9 October 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Really disappointed with the Holo Bubble case. It looks nothing like the holographic finish shown in the photos and looks quite cheap. Especially frustrating when it’s non-refundable despite not being as advertised.

I’ve bought Coconut Lane cases for years, but this is my first disappointment.

20 October 2026
Unprompted review
Coconut Lane logo

Reply from Coconut Lane

I'm so sorry to hear that your Holo Bubble case hasn't been quite what you expected. I really appreciate you taking the time to share your feedback, especially as you've been shopping with us for so many years. It means a lot to have your continued support, and I'm genuinely sorry that we've let you down on this occasion.

Our Holo Bubble cases are made to order and feature a printed design to create the holographic effect. However, I completely understand that the finish may not have been what you were expecting from the website photos.

I'd really love the opportunity to look into this properly and see if there's anything I can do to help. Please could you drop me an email at lily@coconut-lane.com with your order number and a few photos of the case you've received? I'll be more than happy to take a closer look and discuss this with you.

Thank you again for your honest feedback, and I'm so sorry for the disappointment. I really hope I can help put things right for you! 💗

Kind regards,
Lily @ Coconut Lane

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look