Sajid

**Very disappointing customer service at Deichmann Crawley – and poor handling of my complaint**

I visited the Deichmann Crawley store to buy a pair of shoes for my elderly mother. The first pair I liked was not available in the correct size, so I selected another pair and took them to the till.

While I was at the till, I mentioned that I would have preferred the original shoes and asked whether there was anything better. A member of staff nearby heard the conversation and recommended a pair of Skechers, explaining that although they were more expensive, they were a better option.

Importantly, I did not pick these Skechers from the shelf myself. The employee personally went to get the shoes and brought the box directly to the till for me. I opened the box briefly, looked at the shoes and decided to purchase them for around £49. At no point was I told that there was a promotion attached to them.

It was only later, when I took the shoes to my sister's house where my mother was staying and took them properly out of the box, that we noticed a promotional tag attached to the shoes stating that a second pair could be purchased at half price.

I was very disappointed because I had not really had an opportunity to notice the promotional tag in the store. The shoes had been specifically recommended by the employee and brought directly to the till by her. Had somebody simply mentioned the offer, I would have had the opportunity to choose a second qualifying pair.

As I was working the following day, my sister returned to the Crawley store on my behalf with the shoes, receipt and my bank card to ask whether the promotion could still be honoured.

What happened next was even more disappointing. Instead of simply explaining the store's position politely, a member of staff described my sister as **“cheeky”** for asking about getting another pair at half price.

I find this completely inappropriate. My sister was not asking for a random discount or trying to take advantage of the store. She was simply asking about an advertised promotion that was physically attached to the shoes I had purchased. Even if Deichmann's policy meant that the promotion could not be applied retrospectively, this could have been explained politely and professionally.

Because of the attitude she received, my sister decided to return the shoes altogether.

I then gave Deichmann the opportunity to address the matter formally. On **18 August**, I sent a detailed written complaint to Deichmann's complaints/customer service department explaining exactly what had happened.

Unfortunately, I have still not received an appropriate response or any meaningful resolution. The only information I received was that my complaint would be **forwarded to the Area Manager**. Since then, I have not been given a proper explanation of what happened, whether the matter was investigated, or what action, if any, was taken regarding the way my sister was spoken to.

This is particularly disappointing because I actually liked the Skechers and was happy to pay more for them based on the employee's recommendation. This could easily have been a positive shopping experience. Instead, Deichmann lost the sale because of poor communication and the way a reasonable customer enquiry was handled.

I also tried to resolve the matter directly with Deichmann before leaving a public review, but after receiving no meaningful outcome from my complaint, I feel I have little option but to share my experience.

Very disappointing customer service from the Crawley store and equally disappointing complaint handling afterwards.

Great service overall. The team was helpful and professional throughout the process. The garage was a bit far from my home, so I had to drive there twice, but everything was handled smoothly and the work was done well. I’m very satisfied with the service.

I ordered a specific model of a Surface Laptop 5 from Back Market, sold by Loeeri, but they sent me the wrong model. This was not a small mix up, receiving the incorrect laptop directly affected my travel plans because I was waiting for the correct device to take with me on holiday.

The entire experience was frustrating and inconvenient, especially since the mistake was completely on the seller’s side. Back Market offered me 5% off my next purchase, but that does not come close to making up for the lost time, the disrupted plans, and the overall poor experience.

I expected better reliability and quality control. Unfortunately, this experience has made me much more hesitant to order from Back Market again, particularly from sellers like Loeeri.

I recently flew from Pakistan on January 21st and was disappointed with the experience. While my flight from Gatwick to Islamabad was excellent, with all the cabin crew being welcoming and helpful, the return journey was a letdown.

Before the flight, I was able to select a seat for the Islamabad to Dubai leg, but the Emirates website didn’t allow me to choose one for the Dubai to Gatwick leg, stating that all seats were taken. However, when I boarded in Dubai, the plane was half-empty, with many vacant seats in my section. I asked a female cabin crew member, who had a straight face, if I could move to a window seat, but she wasn’t helpful and never followed up, leaving me feeling ignored.

I had a very positive experience with Avance Consultancy. They were proactive and efficient in connecting me with great opportunities, and their professionalism was evident throughout the process. The entire process was smooth, and I’m very pleased with the outcome. Thank you, Avance, for helping me secure me an interview.

I've been working at Orega in Gatwick, Beehive, and I couldn't be happier with the facilities provided. The office building is not only spacious but also well-designed, creating a conducive environment for productivity. The parking facilities are convenient, and the kitchen area is a pleasant space to unwind during breaks. Overall, I highly recommend Orega for anyone seeking a comfortable and efficient workspace.

I'm deeply disappointed with eBay's handling of my recent purchase experience. I bought a Dell Adapter a couple of months ago, but it didn't meet my expectations. I initiated a return and sent back the item on time, by July 20th. However, the seller claimed otherwise and denied me a refund, highlighting eBay's poor management of the situation. Despite raising an appeal, I've received no response in the past two weeks, reflecting eBay's lack of professionalism and customer care. What's more, I couldn't find a way to leave honest feedback about the seller, leaving other buyers at risk. I urge eBay to rectify this and improve their customer service to regain my trust.

This is absolutely ridiculous. I cannot believe the sheer incompetence of Autoglass. I had a cracked window glass in my rear passenger door and called my insurance company in the middle of February, only to be told that Autoglass would be handling my claim. I had to wait until the 24th of February just to get my first appointment, but when I arrived, they didn't even have the original Citroen glass. I had to ask for it, and they said they needed approval from my insurance company before they could proceed. After waiting for two months, I finally got my second appointment on the 18th of April, but guess what? They got the wrong glass! Instead of the door window glass, they got the roof glass. I was beyond frustrated at this point, but I decided to give them one more chance and went for my third appointment today the 28th of April. And what do you know? They still got the wrong glass! This is absolutely unacceptable. The mechanic told me that someone from Autoglass would call me, but I was told the same thing two weeks ago and nobody bothered to call me at all. It's now nearly 6:00 PM and still nobody has called me. I have been waiting for more than two and a half months for a simple window replacement and have had to go to three appointments, with no luck at all. Autoglass claims to be a leading glass replacement company, but their services and communication have been a complete and utter disappointment. This whole experience has been a complete nightmare, and I am beyond frustrated with Autoglass.

I have been using for about 8 years. They used to be called aftab currency. I must admit they have provided 5 star service. They are amazingly efficient. They rate are much better and they provide supper fast service. Their website and mobile servicr super easy to use.

I receive an unsatisfactory experience in relation to the repair of my rear window glass. Despite reporting the claim over a month ago, there has been minimal progress made towards rectifying the issue. Initially upon contacting Autoglass, as instructed, I was booked for 24th Feb for the replacement of the window glass. However, I was frustrated to discover upon arrival at their garage that the original glass would not be replaced. This was a source of significant disappointment for me.
I was informed that Autoglass would require approval from Admiral before proceeding with the replacement of the original glass. I was assured that I would be contacted once approval had been obtained. However, to date, I have not received any phone call from Auotglass.
I called them today, and was disheartened to learn that Autoglass only sent a request for approval from Admiral on 15th March, almost three weeks after my initial request for the original glass. This delay has caused me considerable inconvenience and distress.
Furthermore, I attempted to contact Admiral twice today, and after navigating through various options, I was ultimately unable to reach the person I needed to speak with. This has only served to compound my dissatisfaction with the service provided. I was in the exactly same situation with my last insurance where I requested an original windscreen, and the original windscreen was replaced within 2-3 days through National Windscreen.