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Auto Windscreens Reviews 68,497

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the efficiency and speed of the windscreen replacement and repair processes. Consumers found the booking process to be straightforward, especially when contacting the company directly. The promptness and clarity of communication, including updates and reminders, were also appreciated. People consistently describe the staff as friendly, helpful, and knowledgeable. Many reviewers specifically mention the technicians' professionalism, courtesy, and willingness to explain the repair process. The quality of the work performed is also a recurring theme, with customers expressing satisfaction with the results. While location received mixed feedback, the positive aspects of service and staff appear to be the most memorable for reviewers.

Based on these reviews

Rated 5 out of 5 stars

They were straightforward after they called me told me exactly what I needed to do. I like businesses that are like this and when they don’t waste your time. Im very happy that they fixed my windscree... See more

Rated 5 out of 5 stars

Cannot praise Auto Windscreens enough! From start to finish the customer experience was excellent, the contact centre who set the booking up initially were professional, courteous, and sincere. Dan th... See more

Rated 5 out of 5 stars

Turned up on time; friendly, knew what he was talking about, took time to rub back some rust and covered area with sealant before putting new screen in and explained why the rust was there and what it... See more

Rated 5 out of 5 stars

Ordered through the insurance and easy to follow instructions for paying the excess and updates were prompt.fitter was great and actually pointed out that the broken screen had been badly fitted befo... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff. Helpful initial phone call to discuss my leaking windscreen, then appointment booked to go into workshop. Diagnosis was my windscreen was not sealed properly (work done... See more

Rated 4 out of 5 stars

The young man who fitted the window was polite and welcoming. He fitted the screen quickly and efficiently. My only small criticism was that the screen itself was quite dirty and smudged on the inside... See more

Rated 5 out of 5 stars

Easy to book online, great communication through email & text and the chap turned up bang on time. He was polite, friendly, professional and got the job done as soon as possible. He explained all the... See more

Rated 5 out of 5 stars

Efficient service. After a crack appeared in the windscreen of my Ford Focus I made a claim through AA insurance on line and was directed to make an appointment with my local AutoWindscreens a few day... See more

Rated 5 out of 5 stars

Fantastic service. Friendly helpful staff. Was a little wait for my booking, but windscreen wasn’t obscured by crack, so it wasn’t an issue. Took around 2 hours to completely replace windscreen; re... See more

Rated 5 out of 5 stars

Once decided what course of action Auto Windscreens needed to take, the replacement windscreen appointment was made very quickly, with not a long lead time either. Replacement windscreen was fitted... See more

Rated 5 out of 5 stars

Staff were excellent - polite in a warm and friendly way but also very practical and told me what possibilities there were, checked in with me on progress and options and were just a delight. Good h... See more

Rated 5 out of 5 stars

I used the Wolverhampton branch for a new windscreen and the process couldn't have been simpler. I went via my insurance, the online chat bot couldn't find my details, but I spoke to Sarah-Jayne over... See more

Rated 5 out of 5 stars

Easy to book through Insurance agent. Kept up to date with appointment arrival. Turned up ahead of schedule. Really good couple of guys helping each other on jobs, polite and knowledgeable, left site... See more

Rated 5 out of 5 stars

Easy to arrange, from the really helpful person I spoke with on the phone, to the easy online booking system, to the amazing guy that fitted my new screen. Cannot fault the service.

Rated 5 out of 5 stars

In France we had prompt and efficient service. When we had an appointment, the windscreen was replaced within two and a half hours at a local town to where we were staying. We also had reassurance by... See more

Rated 5 out of 5 stars

Got a stonechip in windscreen on a Sunday afternoon. Went online and booked a fix for the next day. Kept informed re expected arrival times. Arrived one time , explained how he was going to fix ,then... See more

Rated 5 out of 5 stars

So I was not the easiest customer with a 23 year old German coach built A class motorhome but I received a gold standard service and couldn’t have been happier. The fitters were great and had to be ac... See more

Rated 5 out of 5 stars

My cracked windscreen was replaced swiftly, however, there was a problem with the replacement screen. The staff at Auto Windscreens couldn’t have been more helpful, Dylan was professional and unders... See more

Rated 5 out of 5 stars

Great service, easy to find and access location. Friendly staff, nice reception area to sit and wait. (Even got to clear my emails!!) Greggs near by for a snack and coffee, excellent communication

Rated 5 out of 5 stars

Auto Windscreens in Chelmsford did a top job at very short notice. Efficiently arranged appointment, the attending technician was friendly and courteous and replaced our screen within the stated time... See more

Rated 4 out of 5 stars

Windscreen claim line from my Motorhome insurance went direct to AW, where I was quickly able to book an appointment, albeit at a centre 20 miles from home. On arrival Saturday p.m, I was told that I... See more

Rated 5 out of 5 stars

Had been told that my windscreen needed replacing, but Auto Windscreens were able to repair it on the spot, at a much lower cost.

Rated 5 out of 5 stars

Nelson did an excellent job with the windscreen repair. The chip is still slightly visible from inside which was somewhat disappointing but expected he treated it and guaranteed it wouldn’t expand and... See more

Rated 5 out of 5 stars

good experience - quick and kept me informed all the way through even when they had to cancel the appointment to get a replacement new windscreen. Only down side is that there's no where noce to go c... See more

Rated 5 out of 5 stars

These guys were amazing from start to finish...from the booking process, updated comms, reminders to dropping my car to get my windscreen to be replace in less than 90 mins was such a hassle free and... See more

Rated 5 out of 5 stars

The technician who carried out the repair was courteous, respectful and professional. He even gave me advice on what sort of new wiper blades to get and where to get them from. He treated my vehicle w... See more

Rated 5 out of 5 stars

Excellent service, easy to book, and turned up when they said they would, after confirming the appointment by phone earlier in the day. Very friendly and efficient.

Rated 5 out of 5 stars

Recently had my Ateca windscreen replaced and the necessary calibration taken care of at the Lewes branch. The staff were really helpful, knowledgeable and friendly. A great job done in really quick t... See more

Rated 5 out of 5 stars

Super efficient. Rang me on route to my work place to carry out complete windscreen replacement, which he did in a timely manner ~ very pleased, would recommend

Rated 5 out of 5 stars

Easy booking experience, great choice of appointments and speedy service. On the day all went smoothly with the technician arriving to my work car park and getting the job done in only a few minutes (... See more

Rated 5 out of 5 stars

Booking by telephone was very easy, much better than trying to communicate with automated services. And at the garage the technician was ready and waiting for me with the new windscreen prepped, and... See more

Rated 5 out of 5 stars

Fantastic service, can't recommend them enough. Auto Windscreens were clear and quick to make my appoitment after a tree branch fell on my window. They visited me at my home in Surrey and I have been... See more

Rated 5 out of 5 stars

The guy who came out to my work place which is not easy to find, but he phoned me to get final directions. He was very informative and told me what and how he was going to do. The job was finished in... See more

Rated 5 out of 5 stars

You are a top end service provider. Booking online was extremely straightforward, and I received regular updates on the day around technician arrival time. He replaced my windscreen on-site, and was e... See more

Rated 5 out of 5 stars

Very friendly and efficient. Explained everything clearly. Easy to book through insurance app. Would recommend

Rated 5 out of 5 stars

Joe was brilliant, even in the appalling weather. Fixed our windscreen, great customer service and clean and tidy.

Rated 5 out of 5 stars

Great service from booking appointment online to having windscreen replaced. Work was carried out by Ryan who explained what was involved and expected time frame. Professional friendly service a pl... See more

Rated 5 out of 5 stars

Really gr8 service, cheery welcome, nice cosy waiting room which was nice as I drove an hour to get there. Job was completed expediently and expertly. Thank you.

Rated 5 out of 5 stars

Quick & efficient service, from start to finish. Engineer kept me in the loop of everything that was being done. Thank you!

Rated 5 out of 5 stars

Very professional and friendly. They were very patient explaining things to me and making sure I am happy before they proceed.

Rated 5 out of 5 stars

Friendly staff and work completed on time and all satisfactory. The only problem encountered was finding the premises.

Rated 5 out of 5 stars

Very friendly helpful staff, nice clean waiting room with tv and water available.highly skilled staff. Would recommend using them .

Rated 5 out of 5 stars

Took ages for an appointment (almost 2 weeks) but the service and staff are amazing! Well impressed! Thank you

Rated 3 out of 5 stars

On time, good briefing, pleasant manners. Unfortunately left a drop of glue a few inches away from repair

Rated 5 out of 5 stars

Excellent service from start to finish. Kirk the technician kept us updated through out the process. Great job👌

Rated 5 out of 5 stars

The employee who came to replace my windscreen was extremely professional, helpful informative and very friendly. An asset to the company. The employee lives in Warrington and was working in Durham.

Rated 4 out of 5 stars

The technician was very late whilst he kept me informed it did disrupt the rest of my working day

Rated 5 out of 5 stars

Prompt efficient and effective service. The windscreen was repaired quickly with no visible marks.

Rated 5 out of 5 stars

Booking system is not great in my opinion…. So I called instead, actually spoke with a human who got me an appointment at the nearest centre within days ( those appointments were definitely not avail... See more

Rated 5 out of 5 stars

Very happy with the service! Everything was quick, easy, and handled professionally. Highly recommend!

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Company details

  1. Windshield Repair Service
  2. Vehicle Repair
  3. Car service

Written by the company

Expert Windscreen Repair & Replacement Across the UK. Auto Windscreens is a leading UK specialist in windscreen repair and replacement, trusted by thousands of drivers and insurers nationwide. With over 50 years of experience and a strong reputation for quality and reliability, we’re committed to keeping drivers safe and vehicles road-ready. Our expert technicians provide fast, friendly, and professional service, whether you need a quick chip repair or a full windscreen replacement. We also offer advanced driver assistance system (ADAS) calibration to ensure your vehicle’s safety features continue to function correctly. We’re proud to be rated highly by our customers for our friendly service, nationwide coverage, and commitment to quality. Book online 24/7 or speak to our UK-based customer service team for support. Auto Windscreens, your trusted partner for windscreen care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68K reviews

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Hasn’t replied to negative reviews


Rated 3 out of 5 stars

Lots of little things what could have been better

I wasn't greeted when I arrived. I had to find an employee.
The appointment took over 2 hours. I was told 1hr to 1.5hrs
THe waiting room was very basic. no drinks, no Wifi (and no mobile coverage)
THe inside of the windscreen wasn't cleaned. I discovered the first time in bright sunshine.
My Dashcam and cables were crudely reattached to the new windscreen. The sticky patches look terrible outside the car.
BUT.
The staff were pleasant and the windscreen appears to be fitted well and I was advised about protecting it for the next couple of days.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Quick and friendly Service

Booked a repair online and received a call confirming in a timely manner
Staff were great at the Centre and after checking the glass managed to repair almost immediately!
Office staff and operatives very helpful through the process. Thank you

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend using Auto…

I would highly recommend using Auto Windscreens! The website experience was excellent. Booking was super easy. The price was fantastic as compared to the likes of AutoGlass etc. The service itself was excellent. I had a chip repair completed by Tom and he was fantastic. 0 complaints from me. I will happily be a returning customer should I require window screen services.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Every year I get an email with a…

Every year I get an email with a receipt for my windscreen repair that’s never have. The insurance would pay it anyway.when I called up to question this, they couldn’t tell me what was going on and just said not to worry about it.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

So simple to book online

So simple to book online and everything went as planned. The fitter was very pleasant and done the job straight away, it took about half an hour, 5 stars all round.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Auto Windscreens did a great job

Auto Windscreens replaced the cracked windscreen of my VW Transporter - did a great job. The technician was on time, polite and made no mess. Also really helpful, transferring a couple of stickers from the old screen to the new one. I definitely recommend.

8 October 2025
Unprompted review

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