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Auto Windscreens Reviews 

74,720
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 8,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the seamless booking process and clear communication, noting the ease of arranging services and staying informed. People consistently praise the professional, friendly, and helpful staff and technicians. The service is often described as efficient and quick, with many jobs completed faster than expected, allowing customers to resume their day promptly. However, some customers noted issues with the quality of work or product, such as incomplete chip repairs, damaged vehicle parts during installation, or incorrect windscreens. A few people also found the booking process frustrating, experiencing multiple attempts needed for a replacement or long waiting times for appointments.

What people talk about most

Service

Customers had positive experiences with service, often praising the efficiency, politeness, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and efficient,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the high standard of work... See more

Product

Clients share ambiguous opinions on product, with some customers expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rear door windscreen on a Landrover Defender Td5 replaced at the workshop in Sheffield in about 20 minutes, by friendly and professional Staff. With coffee across the way on a beautiful sunny day, w... See more

Rated 5 out of 5 stars

I had a windscreen replaced on my 35 year VW T4. The gentleman that came to my house to replace the screen was absolutely amazing. He did a thorough job, he prepared the area prior to fitting the new... See more

Rated 5 out of 5 stars

After an unfortunate stone chip cracked my windscreen, organising a replacement through Auto Windscreens was seamless and all done online. I had to rearrange the appointment and again, this could be d... See more

Rated 5 out of 5 stars

The booking was done online through my insurance company. Very straight forward. I was sent a message to confirm date, time and fitters name. He was waiting for me when I arrived. My car was taken... See more


Company details

  1. Windshield Repair Service
  2. Vehicle Repair
  3. Car service

Written by the company

Expert Windscreen Repair & Replacement Across the UK. Auto Windscreens is a leading UK specialist in windscreen repair and replacement, trusted by thousands of drivers and insurers nationwide. With over 50 years of experience and a strong reputation for quality and reliability, we’re committed to keeping drivers safe and vehicles road-ready. Our expert technicians provide fast, friendly, and professional service, whether you need a quick chip repair or a full windscreen replacement. We also offer advanced driver assistance system (ADAS) calibration to ensure your vehicle’s safety features continue to function correctly. We’re proud to be rated highly by our customers for our friendly service, nationwide coverage, and commitment to quality. Book online 24/7 or speak to our UK-based customer service team for support. Auto Windscreens, your trusted partner for windscreen care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75k reviews

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4.6

All reviews

(74,720)

8,304 reviews in the last 12 months

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Rated 5 out of 5 stars

When I had to process a windscreen…

When I had to process a windscreen claim,Auto windscreens got in touch straight away.After the initial contact,I was kept fully informed as to what was going to happen.I dropped off my car at the Wellingborough depot,and was well looked after.I received a phone call when it was done.I also had some care advice after the screen was replaced.Thoroughly recommend Auto windscreens

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service.

Good service.
Kept up to date with appointment time. Fitter arrived on time, was polite and efficient.

2 July 2026
Unprompted review
Rated 4 out of 5 stars

The experience was a good one

The experience was a good one, the staff were very polite, the workshop was clean, tidy and professional. The windscreen swap was carried out efficiently leaving no visible damage to the car and the electronics were reset and all sensors appear to be working as they should. I can't ask for more really. My only beef was that the work was done through my insurance company and it was quite a distance to get to the workshop as the job could not be done locally or at my place of work/residence. Not auto windscreens fault, I couldn't fault the work they did and I'd recommend them as a good professional company as I'd use them again (Hopefully I won't need them!)

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Hyundai Kona Windscreen replacement and ADAS calibration at Tunbridge Wells

I was very happy with my experience at Auto Windscreens in Tunbridge Wells. They phoned me the day before to check details and explained that the appointment might take up to two hours. I arrived in plenty of time, but a Polestar was still having its windscreen replaced as it had arrived late for its appointment. That was completed quickly, and Tom started work on my car about 10 minutes late.
He completed the windscreen replacement and ADAS (Advanced Driver Assistance System) calibration within the two hours expected, then explained what had been done, the warranty on the windscreen, and that I had seven days to report any problems with the ADAS.
Tom and his colleagues were welcoming and helpful during my visit. They also gave me a cup of coffee while I was waiting. I would recommend them to anyone with a broken or damaged windscreen.
The only problem was that Auto Windscreens was on the far side of a large industrial estate, without any obvious signage at the estate entrance showing where it was. Fortunately Google Maps knew where it was, so I used this to find the building.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

Timely service

Came as booking confirmed, I was contacted on the day to let me know when auto glass person will be with me. Work was done on time no issues after it wás done.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service I was greeted by the technician and guided to a pleasant waiting room where I sat comfortably while my job progressed.
My experience was excellent.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Not the first time I have used Auto Windscreens in Northampton and they have always been superb!
Prompt and friendly service from all involved and they are very informative about the work and the progress!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Helpful when requesting booking and with subsequent cancellation. Replacement windscreen fitted well and quickly. Definitely recommend this branch.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Took car in early as requested

Took car in early as requested, the staff were lovely and the car was ready when they said it would be. My only negative comment was that the only depot nearest to me was over an hours drive away.

2 July 2026
Unprompted review
Rated 3 out of 5 stars

It took 3 attempts to complete the…

It took 3 attempts to complete the windscreen replacement,first visit the fitter said he couldn’t do it because it was raining,second visit was cancelled 24 hrs before because no fitters available
On the 3rd visit the fitter was excellent and did a very professional job

2 July 2026
Unprompted review
Rated 5 out of 5 stars

"Excellent service

"Excellent service! They repaired the chip in my windscreen quickly and professionally. The staff were friendly, and the repair was completed to a very high standard. The chip is barely noticeable now. I'm very happy with the service and would highly recommend them. Thank you

25 June 2026
Unprompted review
Rated 2 out of 5 stars

When I picked the car up there was…

When I picked the car up there was debris on the seats, dashboard and central console, the centre fitting on the inside of the windscreen was not replaced correctly.
Attention to detail is what is needed and leaving the customers car in the same way the it was dropped off.
Would not recommend your company on this performance.

1 July 2026
Unprompted review

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