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A Truly Outstanding Experience at Specsavers Opticians Bellshill

I work for a multinational heating manufacturer and, as part of our Health & Safety policy, the business covers the cost of prescription safety glasses up to £150. In the past, I’ve used another large national opticians, but the quality and service were extremely disappointing.

Recently, our policy changed and we were given permission to source quotes from other opticians. After a colleague’s recommendation, I visited Specsavers in Bellshill—and I’m genuinely delighted that I did.

From the moment I walked in, I was met with a friendly, polite and highly professional welcome. The service throughout was exceptional. My eye examination, carried out by Douglas, was incredibly thorough. He took the time to ensure every detail was checked and explained, and it’s clear he takes great pride in delivering first-class care.

After the exam, I was assisted by Pinto (hopefully spelling that correctly), a lovely and extremely helpful member of staff who guided me through selecting the most suitable safety frames. Her advice and attention to detail were excellent, and thanks to the level of service I’d received, I also decided to purchase a new pair of personal glasses.

There was a bit of a challenge finding the best possible lenses and frames within the allocated £150 budget for safety glasses, but Mason went above and beyond to help. He ensured I received the correct printed quote for my company and made the process completely stress-free. I chose to pay the additional cost personally, and with the fantastic 2-for-1 promotion, the value was unbeatable.

I returned later in the week for some final fitting adjustments, again assisted by Mason, and everything was completed perfectly.

I cannot praise the staff at the Bellshill branch highly enough. Douglas, Pinto and Mason deserve special recognition—they are a real credit to the business, and their exceptional service is something rarely experienced these days.

I’ve already shared my experience with our Health & Safety team at their request, and it now looks very likely that we will switch our UK-wide staff glasses account to Specsavers based on this outstanding visit.

Please pass on my sincere thanks and best wishes to the whole team at Specsavers Bellshill. My expectations were not just met, but overwhelmingly exceeded.

Thank you,
Ian Paterson

Outstanding service!
I recently order two under armour products, one from Function 18 and one from Under Armour directly.

I received my goods quicker than I received a confirmation order email from Under Armour!
Needless to say I will be using Function 18 as a first call as there seems they value my custom and back it up with incredible high service. Many thanks

1 star as there are no 0.

Truly awful customer service.
Haven’t received my order, Evri said they delivered it but can’t tell me where.

Trying to contact M&M is the worst customer experience I’ve had to date.
Chatbot is useless “ I don’t understand” is the standard response.
I’ve tried to email and get a phone number. Nothing back.

I’ve had emails telling me to fill in a declaration of no goods arriving, which doesn’t let you edit or paste and copy.

I’m now waiting on a posted form to fill in and send back before they will do anything
The item was a Xmas gift for my son and doubt it will be replaced in time.
I can’t afford a replacement elsewhere because I thought I was getting a bargain.

I’m not a wealthy man and trying my best to make ends meet for my kids and the lack of effort or concern from this company just sickens me to the core.

First and last time I will be using them.
Truly awful experience

Cannot get anyone to give me an answer through the chat bit or any other means.

Said they delivered my order from MandM but I have had no delivery update, no info where or to who they delivered it over a week ago.
Last resort putting a review on on pilot to try and get someone to help me out .

Help required please

Hi
My order still not received although Evri said they delivered. They can’t tell me where it was delivered or to who.

MandM have ignored my messages and Evri are hopeless regarding this issue.
Last resort putting a review on here to try and get someone to help out.

This is a gift for my son and I can’t replace it.
Help required asap please

Always drama when dealing with this company. Appalling communication and lack of concern for customers.

They do not call back customers, call handler actually told me that it wasn't company policy.
They asked me to contact a hire vehicle firm myself as they couldn't get me a hire.
Sent a 3rd party company to carry out mobile service I ly for this fella to arrive outside my home while I was standing at the window with a cuppa watching him park. He then left within 20secs.
Apparently they do not knock on customers door they only phone for access…..no missed calls and gave them proof of this via screen shot.

They are an appallingly unprofessional set up with no concern for anything.

Avoid at all costs!!

Brilliant customer service from Charlie at Vodafone shop in Clydebank. Sorted out my issue really quickly and professionally and took the time to explain bits and bobs I didn’t understand.
Great advert for your business, as I’ve just switched over from O2 to Vodafone .
Charlie is a credit to your business, very professional , friendly and funny in to the bargain!
Top drawer service.