Allan Ainsworth

A I have shopped at John Lewis Milton Keynes over 40 years. I have bought washing machines tumble dryers dishwashers fridges freezers furniture lighting and electronics. In all those years the service has been exceptional. The past week all that goodwill has disappeared and I have been left angry frustrated and let down. I thought ordering a £1,500 mattress from this well respected company would be easy. How wrong I could be. Ordering was the easy but and Kathleen the shop assistant was very professional and friendly doing an exception job. However comes the WhatsApp inviting me to phone the call centre to pay for it. 2 days trying to get through: holding on for 25 minutes even the call back failed. Page upon page upon page of what’s app messages repeating the same information to a robot and having three assistants finally messaging me assuring someone would call. They didn’t. In desperation I returned to the store and paid them direct(why this couldn’t have been achieved in the first place!!). Got the message mattress was being delivered an in the slot the lorry arrived. The mattress looked like someone had sewn a thick blanket up the middle of it. The delivery driver assured me it would level out itself overnight” which of course it didn’t. Back to the shop to be “served” by Sullen unhelpful assistant who would only say I would have to wait 6 days for another mattress because “the computer says”. No offer of ringing to ask for an emergency delivery. I asked to speak to a supervisor but told he was on lunch break but he would call me back. 2 hours have passed and no phone call. So I am 74 my partner is 72 and we have a choice :- a lumpy mattress with a slither either side to sleep on or alternatively on the floor. The reason for the purchase was to help my declining back so neither of these are very acceptable. Perhaps we should book into a hotel and ask John Lewis for the cost?

Excellent and efficient service

I have like many become very sceptical over the years about buying from the internet/market place etc. however it has been an absolute delight to deal with these young men who have first of all waylaid my fears : insisted on payment on delivery of the goods: arrived with minutes to spare when they said they would unloaded the goods for full inspection and throughout been professional yet friendly and helpful. What a refreshing change to a lot of company attitudes and expectations. Well done lads (and to turn up on a miserable rainy Sunday morning was impressive too)

Yes very well done and I will be proceeding with one of your recommendations in August when the insurance is due thank you

A cheerful driver helped to complete the delivery

Now finally received

I ordered a long sleeved T shirt over 3 weeks ago and still no delivery. I gave written emails sent messages to / seperate addresses and to their “customer support” even asked for my money back but still no goods have arrived. All I receive is a standard reply “due to high demand - 6 to 13 days” I personally would not recommend this outlet to anyone and would warn anyone thinking of using them.

The fact that I was prompted shows good professional care and foresight followed by excellent alternative quotes and quickly discussed and resolved

Very impressed with the speed and efficiency of the quote and finalisation which was appreciated

Very impressed with the speed and efficiency of our purchase and the quality of the barrel

The staff were very friendly helpful and professional. The greenhouse arrived on time and of very good blue for its money. The instruction booklet didn’t entirely follow the frame that was delivered but we did manage to work it out and a good day spent saw it’s construction with another day inserting the glass again using a simple but effective design. Sadly some of the window edgings were missing but a quick trip to B&Q and that problem was remedied. All in all a lovely greenhouse looking very proud and will serve us for numerous years to come.the only complaint I would make is not to the supplier but to the company that was going to erect. They set down utterly ridiculous constraints requiring photos from different angles etc and would not accept indemnities. This I found insulting give the age and experience I have in forming footings erecting buildings etc and certainly nearly loss the supply company a sale which would have been very unfortunate for both of us

Very friendly professional company who having learnt my mistake of ordering the wrong unit rectified with question or fuss in refunding my initial purchase and arranging the correct unit to be delivered in accordance with the original schedule. The quality of the units already delivered are superb

I visited your store in Milton Keynes three times over several days. My first visit I was greeted by a very professional young lady who was extremely helpful and even guided me to the sofas I was later to choose. My second visit was not as successful having wandered round the entire shop not having eye contact with a single sales person or indeed asked if I was ok needed help etc which I found very disappointing. My third visit an hour later did get a couple of smiles from passing salesmen but I had to ask if someone would help me. That person turned out as helpful friendly and professional as the First Lady I met and as a result I ordered two matching 3 seater sofas.