Needed to change my address
Needed to change my address, was in the queue for 1hr 45mins then got a message as i hadn't responded to the agent, no message came through. Tried again and realised you need to refresh the screen!!
Charge to change address £170.45!!!. My new address was not available in the drop down menu as it is a new build so had to use live chat, apparently the charge would have the same either way. I was then told this had been discounted!!
Complete and utter disgrace
Will definitely NOT be using the company again!!!
Update, I was contacted due to my review, the person I spoke to arrangedca refund of the admin charge, she was very helpful. The bulk of the charge was due to the underwriters. I did appreciate the call
21 April 2025
Unprompted review