Daniel S

Trinity at Cupra Stoke was brilliant from start to finish. Nothing was too much, any questions we had were answered. My mum has purchased a Tavascan and I then ended up purchasing a Born too. Loyalty was definitely rewarded with significant cost savings and a loyalty bonus which cleared any negative equity. Looking forward to continuing my journey with Cupra. By far the best cars I’ve had. Aftercare at Cupra Stoke is brilliant too, happy to investigate any issues and always look after your vehicle from start to finish.

Everyone else said no, but Plata said yes. It’s given me a chance to consolidate my debts and become more financially stable. I’ll be always be thankful to them and V12 for referring me to them.

Debbie at Beaverbrooks Hanley was absolutely brilliant. The service she gave was amazing; she had so much product knowledge and couldn’t do enough to help. I’ll definitely be returning and Beaverbrooks will my jeweller of choice.

Had to contact Furniture Village about an issue with my sofa but Kyraa on the live chat was great! 5/5 service and I’ll await contact from Emmiera.

Tony was very helpful, knowledgeable and friendly! The customer service was great, the coffee and cookies were a nice touch too!

Stoneacre are a delight to deal with! I came to them with some issues with my car which one of their competitors failed to resolve and since Day 1, they’ve been great! The issue is ongoing but they’re leaving no stone unturned to help me out and keeping me fully informed along the way. The way that all dealerships should run. Competitors take note!

Where to start? I have had nothing but a horrible experience with this dealership since April 2023...from intermittent faults with my new vehicle which still to date have failed to be rectified despite numerous visits to the dealership and an additional visit to a different franchise, but I was also threatened by the service manager at Renault Hanley, Chris, when I said that I would be rejecting the vehicle and was also told that the faults I was experiencing were just characteristics, despite them not happening every time that I turned the car on.

I have an ongoing complaint with both themselves and the finance company at the moment where they have also taken it upon themselves to lie to the finance company! If you want to feel supported and understood when experiencing a problem with your vehicle, do not use Renault Hanley.

EDIT: After another long 8 months, I’m pleased to report that I won my complaint against the finance company via The Financial Ombudsman Service and can now reflect on my experience in more detail. In short, if you want to purchase a car with “characteristical features” which are actually problems that the dealership will wash their hands after doing little to nothing to help, whilst banning you from all of their dealerships as a result of your complaint then I would truly recommend Holdcroft.

However, if you value your time, a pleasant aftercare experience and don’t want to be lied to then I would suggest one of their competitors such as Stoneacre who are now my preferred dealer and who treat you with much more respect and don’t take you for a fool.