Elitsa Nikolova

I seriously hate stylevana and i regret ordering from them, good luck getting your package like ever. They didn’t ship my stuff for a month, I asked them several times about it, and they kept being like “oops, sorry, actually it’s on the way now” followed by “sorry we haven’t shipped it yet, we will ship it in a month” and then “sorry we’re shipping tomorrow, you’ll get a tracking code” I NEVER DID, mind you. All the replies felt like it was a bot texting. Also the shipment was super weird, the package kept being delayed even tough the post office is right across the street and they kept sending it to other post offices around town just to take it on a walk or something. Anyways, please don’t buy from here, if you wanna be confused and annoyed for a long time and get zero support worth it. It felt like sending a pigeon with a letter tbh. Stylevana, lock tf in.

I think it’s ridiculous as a millions kroner company to not have a better system for payments. I had to pay a toll. I wasn’t home, so I paid it online, before I got the package- a moment later my roommate who was home and got the package for me told me he had to pay too. Like, I just paid, then had to pay my roommate back of course- so now we have a double payment. I call to ask for a refund, first of all, they tell me that they are gonna see my payments in 2 days?? And when they see the two payments they will call me back, of course they don’t, I never counted on it either. I call after a couple of days of radio silence, ofc no one knows what I’m talking about. I explain again and they send me an email, asking me : please send two screenshots of the two payments AND **YOUR** bank account, which you’d like the refund to go to. I send them exactly that. No answer for 2 days. I call again today to ask if they even read my mail- of course they haven’t. So I urged them to read it and send me my money back. A little later in the day my roommate knocks on my door “I received your payment back”. I call ONCE AGAIN, saying, you got the wrong bank account, i was asked to write which account to use. I really needed specifically this account to be used because of personal reasons, that has to be taken seriously. Ofc they were acting like I never wrote that, I had to go back and read it to them on the phone. She said, there’s no way the system knows which account to send it back to, because it’s random. WHY did you ask me then?? WHY did you ask me to send the account I prefer to receive the refund on? It’s not the end of the world but please for the love of god, why do I have to deal with this for so much time and call 7 different people? Like SURELY things can be easier? I spent my only free day of the week being annoyed and calling people who just can’t understand how to help me. I spoke with only one person who was helpful and wanted to listen, but unfortunately he wasn’t part of the afdeling that could help me, so I was disappointed about my luck with that. Ofc they are a super huge rich company, so they won’t even see this and if they do, why would they care, they are successful enough anyways. But I’m just warning you, whoever reading this, wait with paying if you’re not home and live with others to avoid having to deal with this tedious absolutely unnecessary annoying journey of getting your money back from a company that feeling the loss of this money would be the equivalent of an elephant having a mosquito on its back.

Their customer service is great, answers quickly and is very informative. I encountered a problem with a payment and they quickly resolved it and sent me all kinds of helpful information and proof. I reccomend :)

Den bedste sted man kan få garn fra :) Jeg fik mohair garn og vil jeg sige jeg er super tilfreds. Hurtigt behandling og levering og de har pakket den meget sødt ♥️

The delivery man was very cheerful :) also the delivery came two days earlier, which made me happy!

Extremely incomepetent cashiers, rude and confused staff.


They keep forcing you to get an app for booking a trailer even though its absolutely possible to achieve it without the app. However, I didnt get the app. But i did return the trailer (two hours before the deadline even) and checked out, and i saw the staff putting it it the system. For some f reason, they called me to tell me they didnt receive the trailer back...i might have been fined for it, i really dont know...I will never shop there again.

This has become the H&M of the furniture industry.

Amazing customer service, sweet and happy people, proffesional and well trained piercers. They take all the time to educate you on aftercare and they prvide you with aftercare products. Good seletion of jewelry and good vibes overall! Love them

I ordered a Murphy bed. I canceled my order however, since I changed my mind. The customer service employee answers the phone immediately, polite and sweet and they fulfil your wish in a matter of minutes after the phone call. If I ever need something again, they will be my first option for purchase. Thank you!

I don't understand how in 21st century I should wait for a package for three months.You are dealing with peoples personal belongings THEY ARE PAYING and waiting for. Have some respect and caution.I have called already 5 times, waiting on a line for an hour and a half. Every single service worker is telling me something different.
One says- the package is here, we are working on sending you and invoice to pay taxes for it.
The second one says- We will send you the invoice up to 3 days. It has been a week now. No invoice.
The their person says- It will take up to 1-2 weeks until we send the invoice.
The next person says- We will send you the invoice up to three days (again)
The next person says, the package is not even in the system and they need to find it. That would take up to 2 month they said.
This is not the first time this is happening. I get that you are all busy, but you cannot make people wait to receive something for months and months. If this happens so often as they said to me, just hire more or better people for gods sake. Do something.

This is a total scam
Sine the corona lockdown i have asked them to freeze my membership in order for them to not charge me, they said its not necessary because they wont charge me anyways, but they did charge me. I asked them to freeze it again, they didnt do it and they charged me again. They keep stealing money from me and answer only on my mails where im not asking for my money back.
Treats poorly their clients, steal money, selective attention and just extremely unprofessional. I am still waiting for my money back.