Gwen OMalley

United Kingdom

Reviews

Review of Master of Malt

Review of Myprotein


Rated 5 out of 5 stars

I absolutely love Myprotein for all my…

I absolutely love Myprotein for all my vitamins. They’re at a great price and usually offered in tablet & chewable form which is lovely.

Will always be my go to!

5 November 2025

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Review of Moonpig.com


Rated 3 out of 5 stars

I recently ordered a card through…

I recently ordered a card through Moonpig to send to my long-distance friend in Australia to congratulate her on her engagement, so it was quite a special and time-sensitive delivery. Unfortunately, the card was sent to the wrong person, and my friend received a completely different card instead.

While I appreciate that Moonpig offered to resend the correct card, which was helpful, it did mean that it arrived around three weeks later than I had originally planned. This took away from the moment a bit, as I had hoped she would receive it closer to the time of her engagement.

Overall, I understand that mistakes can happen, but given the sentimental nature of these orders—especially when sending something internationally—it was disappointing. I do appreciate the customer service response, but I hope more care can be taken in future to avoid mix-ups like this.

21 January 2026

Review of Cult Beauty


Rated 5 out of 5 stars

Cult Beauty is a great retailer

Cult Beauty is a great retailer - always offering fast delivery and blue light discount which is an added bonus!

I love shopping with them.

22 February 2026

Reply from Cult Beauty

Thanks so much for leaving us a review, we love reading your feedback!

Enjoy your Cult Beauty buys, hope to see you again soon.

Best wishes,
Cult Beauty

Review of LOOKFANTASTIC


Rated 5 out of 5 stars

Great retailer

I ordered a shampoo and conditioner set from Look Fantastic UK and had a really positive experience. The delivery was impressively fast, which is always a bonus when you’re running low on essentials.

I love using Look Fantastic for my health and beauty products—they have a great range, competitive prices, and everything always feels reliable and well-packaged when it arrives. Definitely one of my go-to retailers for stocking up on haircare and skincare!

30 April 2026

Reply from LOOKFANTASTIC

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Review of InPost UK


Rated 5 out of 5 stars

Inpost is the best postage method

Inpost is my favourite postage method. So easy to use and really convenient with there being so many lockers dotted around!

6 April 2026

Reply from InPost UK

Thank you, Gwen, for your wonderful feedback! We're thrilled to be your favourite postage method and glad you find our lockers convenient.

Review of Mamas & Papas


Rated 5 out of 5 stars

Second to none

Second to none. After ordering the CYBEX Sirona T-I size car seat from a different supplier (Baby Birds), and being told delivery would be 7-15 days I was really discouraged when after 16 days I didn’t even have a dispatch email. After opening a dispute I managed to get a refund, and I ordered this car seat and it arrived within 3 working days. So beyond happy with Mamas & Papas. Great supplier.

16 February 2026
Unprompted review

Review of Baby Birds


Rated 2 out of 5 stars

I am extremely disappointed with Baby…

I ordered a car seat on 21st January and paid £256 upfront. The website stated a delivery timeframe of 7–15 days. This is an essential safety item for my toddler.

I am waiting for this car seat to arrive, and after numerous emails and calls, I have been informed that it should arrive by the 11th of February. Communication is incredibly poor with this company, and if I do not receive the item by then I will have waited over 15 working days for it to arrive.

As a working mum on a low income, this was a significant and necessary purchase. Having such a large amount of money taken upfront with no communication or delivery is extremely stressful.

The lack of communication and failure to meet the stated delivery timeframe has been very disappointing. Based on my experience, I would not recommend this company.

21 January 2026
Unprompted review

Review of InPost UK


Rated 5 out of 5 stars

Easy to use

Easy to use - my favourite shipping option on vinted.

11 August 2025

Reply from InPost UK

Thank you, Gwen, for your 5-star rating! We're thrilled to be your favourite shipping option and that you find our service easy to use.

Review of The Koin Club


Rated 1 out of 5 stars

Hidden subscription fees

Hidden subscription! They offer £0 or incredibly reduced price on certain coins, with a hidden subscription fee. It was £60 every 3 weeks! For ONE coin? Absolutely disgusting, completely overpriced for the coins you would recieve. Huge scam.

11 September 2025
Unprompted review

Reply from The Koin Club

Gwen OMalley,

We appreciate you bringing this to our attention. We're sorry to hear about your experience with the subscription and pricing. We'll investigate this issue to ensure clarity in our offers. Thanks for your feedback.

If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.

The Koin Club

Review of Yodel by InPost


Rated 5 out of 5 stars

The driver was really lovely.

The driver was really lovely.

31 July 2025

Reply from Yodel by InPost

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Review of Water Babies


Rated 2 out of 5 stars

Not worth the money at all

All. About. The. Money.

The cost is absolutely extortionate for a 30 minute lesson. The things you learn in the lessons are nothing that you can’t take away and practice yourself and save hundreds.

They offer underwater photoshoots. Sound great? No, you are expected to pay a FIFTY pound booking fee, and then an additional £90 MINIMUM fee for any photos + videos. As if they’re not making enough money charging almost £200 for 6, 30 minute lessons. Would not recommend these to anyone.

3 October 2024
Unprompted review

Reply from Water Babies

Thank you for your review. We're sorry to hear that you feel that way, but we very much appreciate you bringing this to our attention.

Reviews like yours help us improve our product and experience going forward.

Thank you,

Water Babies

Review of Just Eat


Rated 1 out of 5 stars

Just eat and KFC Merthyr- VILE

Ordered a KFC from the Merthyr Tydfil store and they sent us the complete wrong order. Burgers were wrong and items were missing and there were probably 3 chips between the two tower boxes. When I’d phoned the store to try and get a new order re delivered they’d said “contact just eat it’s nothing to do with us”.

I contacted just eat and requested a refund because it was unacceptable and cost me £35! They said they couldn’t do anything unless I provide photographic evidence? Absolutely disgusting. The store admitted fault but then passed the buck to just eat and they could care less.

Both companies are disgusting.

23 April 2024
Unprompted review

Review of Groceries Asda


Rated 1 out of 5 stars

ASDA Merthyr Tydfil

Our order was 45 minutes delayed when out for delivery, and then they cancelled it with no explanation.

I phoned the asdas customer service team, and the person I was connected with was completely unhelpful and rude.


An Asdas delivery is my only means of getting food for myself and my family currently as I am 8 months pregnant and have been told that I am now unable to drive. I explained to the person on the phone that I had no food at home as I was waiting for this delivery and relying on it and she said “well the driver did show up he said on the app”. Complete lie! My living room has two large French doors looking out into my street and no driver showed up at all. I requested to speak to the manager of the store because I was getting nowhere with the rude member of the customer service team, and the manager couldn’t be bothered to rectify the situation and said he would phone me the next day, which he has not done.


People do not care anymore about helping and assisting and I for one think Asdas is one of the worst for this. I was crying down the phone as it was 8pm and I had no food at home and the woman just kept saying “orders been cancelled nothing we can do.” No apology, no offer of alternative solutions to rectify the situation.

This is ASDAS Merthyr Tydfil, and the delivery driver Richard, well I hope I never have to encounter you again because you are a vile, and unhelpful liar.

23 April 2024
Unprompted review

Review of Freedom to Insure - Life Insurance


Rated 5 out of 5 stars

Friendly, helpful & transparent!

I spoke with Jagdeep on the phone, and he gave me the best options for my money and was really friendly and helpful throughout the process. He was also completely transparent with every detail, and included no hidden costs which is something I didn’t think I’d find as in previous quotes I’d been given, there were always hidden costs! Thank you so much for getting me an AMAZING deal at a very good price. I will recommend this to everyone!

5 June 2023
Unprompted review

Review of Premier Property Lawyers


Rated 1 out of 5 stars

UNHELPUL AND INCOMPETENT

Awful company and extremely unprofessional. Myself and my partner purchased a property with NO chain, and it has taken over 6 months. I cannot get through to my conveyancer. She takes over a week to respond to emails and when she does answer my (many) calls she is rude and unhelpful. We are due to complete before the beginning of December (2022) as our ISA bonus runs out then and so does our mortgage offer, and not a thing has been done in preparation for completion. I am at risk of becoming homeless due to having to give notice to our landlord, and we are going to lose thousands of pounds. I would recommend that NO ONE ever uses this company when buying a house. I am under an extreme amount of stress and have been very unwell ALL due to this company. Thank you, Premier Property Lawyers, for ruining and completely wasting over 7 months of my life.

21 November 2022
Unprompted review

Reply from Premier Property Lawyers

Good Afternoon Gwen,

Thank you for providing Trustpilot with your case reference.

I have now sent this over to management to investigate further.

Kindest Regards
Premier Property Lawyers

Review of DFS Furniture

Review of DIPSODA


Rated 5 out of 5 stars

Amazing phone case

Amazing phone case! Really durable and strong and bright colours too!! Love it

20 July 2022
Unprompted review

Reply from DIPSODA

Hi Gwen. It's great to hear you really like your new phone case and it's lived up to its expectations. Thanks, Sophie.

Review of The Range


Rated 1 out of 5 stars

Delivery 2 weeks late!

Delivery took more than 2 weeks to come. One of the items was damaged upon arrival. I never had anyone reach out to me to explain why the delivery was late, I had to email and chase this myself. Not good customer service at all.

14 December 2021

Review of ScottishPower


Rated 1 out of 5 stars

Awful company

Awful company. Didn’t set up my account until 3-4 months after I’d moved into the property. I didn’t even choose to go with them. They were already supplying the gas & electric when I moved in. I tried phoning multiple times- couldn’t get through. I emailed multiple times and my questions were never answered. The account has finally been set up and I’m switching already. They are AWFUL.

17 August 2021

Reply from ScottishPower

Hi Gwen,

I am very sorry to hear of the length of time taken to resolve these issues for you and I have emailed over to confirm the actions taken at this time.

I would like to thank you for taking the time to provide your feedback and allowing us to put this right for you.

Kind regards,
Erin