Nicola

We couldn't find the carpark we booked in advance due the horrendous one way system in Cardiff city centre. It was a Saturday match day in Cardiff and the traffic was horrendous. We kept getting stuck in the wrong lane and being sent in the wrong direction even though the carpark was just a few hundred yards away. We gave up in the end and used another more accessible carpark and lost our money unfortunately as APCOA do not give refunds even if you do not use the space you booked.

Update: Complete Savings have now refunded my £15 and finally I got an email from them so they have done the right thing by the customer eventually. It appears they were having trouble contacting me by email previously but they had sent me a letter which I had ignored since I didn't remember signing up. Anyway I am happy that the problem has now been resolved and I have been refunded the amount and my trust has been restored.

Here is my original complaint:
Just got £15 deducted from my credit card and didn't recognise CompleteSavings on the bill. I just checked and I have had no emails from the company. Currently on the phone to my credit card company. Tried to complain on the site but unsurprisingly, they are having a high number of calls right (just like mine I expect). I tried the online chat service and they said I need my customer reference number but I don't have one because I have never been sent an email and then I remembered a letter I got which I thought was junk mail and retrieved it from the recycling. It seems they can't contact me via email so they sent me this letter saying to log in and change my password so I try that with the email they have for me on the letter but I have no password and nothing in my keychain passwords. It is suggested I click on Forgotten password so I do that but I still never get an email because that's the whole problem in the first place. So I phone the number and based on my postcode and the last 4 digits on my card a robot is able to tell me that apparently I am registered on the system and my subscription (how did that happen) and then I was able to cancel it (do I know for sure? - who knows?) but I still do not remember signing up for this company and still want a refund. I have emailed customer services and have received an automated response. Meanwhile, I've turned my credit card off on the app so hopefully they can't take any more money. In the meantime, please can you give me a refund. I will also contact Mary as you suggested in your comment.

Great value, next day delivery. Friendly customer service. I am very impressed!!

My partner loved the tray we bought for him on his birthday.He was the only one in the family that didn’t have one.It is well made, nice and steady for meals & drinks with a lovely spotted daschund design. I couldn’t go wrong with the great price tag of only £8. The staff were fantastic when I went to collect it less than hour after choosing it using the Argos app. They were very friendly and patient,even though it was closing time. Love Argos: great value, speed of collection & friendly staff!