United Kingdom
Review of Einhell UK
I recently purchased an 18V 4.0Ah Lithium-Ion Twin Battery and Charger Set, and upon opening the box, one rubber foot fell out, and another was missing. I replaced the loose one, but only having three feet meant the unit was wobbly and unstable on a flat surface.
I contacted Einhell, and they were immediately helpful and forthcoming and sent a replacement by first class post. Nothing but praise for the company.
Review of Bambu Lab
I had issues with a new P2S within a week of purchase. Teething problems, but these things happen.
Customer support was very helpful in organising packing and return.
Unfortunately, this was let down by the totally useless Evri delivery morons. A week later I am still waiting for them to show up. I strongly suggest Bambu and others find a reliable alternative.
Review of Evri
Useless!
Waiting for a collection for over a week.
Driver shows up, didn't bother with a doorbell, so just went off again. Trying to resolve is nigh-on impossible.
Automated chat and phone systems. DO NOT USE THESE PEOPLE!
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Review of Fadr
I decided to take a $10 trial and they took $100.
I tried to cancel my sub, and now that's disappeared as well, so I have nothing. REALLY pissed off!
Reply from Fadr
Hello Rob, I'm sorry to hear that you started an annual subscription when you intended to start a monthly subscription.
We would be more than happy to refund your mistaken purchase. Please send us a support request using https://fadr.com/contact, and we will address it immediately. However, do be advised that occassionally our responses go to the spam folder, so keep a look out there as well.
Gabe
Review of BritBoxUK
Britbox takes ages to load because someone has to go to the warehouse and find the VHS tape.
Review of One Call Insurance
The live chat NEVER works.
A company should not have such a reliance on a single point of contact when enquiring.
The phone system was slow and long-winded, and took ages to reply, and there is no means of contacting via email.
Good prices, but very unprofessional contact system.