Rachel

My teenage son thoughtfully bought me a wine and cheese tasting through this company. It’s next to impossible to book it. They have offered me only 2 date options over the last 5 months and refuse to inform me of where the event takes place. I was offered a spot for a June event and replied to accept it but then got a message that I hadn’t confirmed and would have to wait for the next one. Feels like they are happy to take well-meaning people’s money and then make it nearly impossible to use the gift, which has an expiration date. It’s so frustrating I’m about to give up. But that wouldn’t be fair to my son so I’ll have to keep trying with this infuriating process.
Edited to add: it’s telling when a company won’t allow comments on its social media! Not the sign of lots of happy customers. You should be stopped from ripping off innocent people. My 16 year old spent his own money on his mom and you’re trying to make his gift worthless. Disgusting.

You keep sending my packages to pick up points across the water from where I live and it’s incredibly inconvenient and you don’t give me any options to choose or change the pickup point. I will always choose other delivery companies if there is an option.

Good products, good packaging, good prices. Will definitely shop here again!

Had to go to a place 2.5km away to pick up my package. That’s insane.

A great selection of products and quick shipping, plus some little surprise treats and a hand written thank you. Will definitely shop here again!

Good prices and super fast shipping. Ordered here multiple times and always a positive experience. 10/10

Extremely quick, best price on the item I was looking for. Very good experience. Will shop here again.

I made a mistake with the shipping address when ordering and didn't realize it. Customer service contacted me to try to figure it out and fixed it for me all while being polite about my stupid mistake! The two bathing suits I got are high quality, soft, and fit well. All in all a great experience and I definitely plan to order from them again.

Reliable and unproblematic. Exactly what I want in a delivery company. Very happy with all of their service!

Update: On March 19 they said they would refund me for the items and that I would have the fund in 2-3 days. It's March 29 and I do not have the refund yet.
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I placed an order on January 8 that included two small glass jars with cork lids. The order arrived on January 22 and the two cork lids were not included. I immediately wrote to Granit to let them know. I contacted them again on January 27, February 6 & 19. I also wrote to them on Instagram. No response.

I then made a comment under an Instagram post and that finally got a response from the social media team. Then I finally got a response to my email on February 26, one month after I sent it. This email said:
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Hi Rachel,

We're sorry for this late reply.

We're sad to hear of this.
I've looked at the order and It seems to have been a mistake when sending out the order. We're gonna look into this further.
Would you like to receive a refund for the products, or would you like for us to send out 2 new ones?

Please answer to this E-mail and we'll help you further immediately.

Best regards,
Victor
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I wrote back within 2 hours saying that I'd like both a refund and a replacement. I received an answer today, 12 days later, that I cannot have both.
This company took my money and then did not give me what I paid for. Then they stole my time by forcing me to deal with this for two months. The responses, when the finally came, were not professional. I am appalled by this "customer service" and I will not shop from Granit again even though I really love their stuff. I can't support a business that treats customers so poorly. What an utter disappointment.

I placed an order on January 8 that included two small glass jars with cork lids. The order arrived on January 22 and the two cork lids were not included. I immediately wrote to Granit to let them know. I contacted them again on January 27, February 6 & 19. I also wrote to them on Instagram. No response.

I then made a comment under an Instagram post and that finally got a response from the social media team. Then I finally got a response to my email on February 26, one month after I sent it. This email said:
_______
Hi Rachel,

We're sorry for this late reply.

We're sad to hear of this.
I've looked at the order and It seems to have been a mistake when sending out the order. We're gonna look into this further.
Would you like to receive a refund for the products, or would you like for us to send out 2 new ones?

Please answer to this E-mail and we'll help you further immediately.

Best regards,
Victor
_____

I wrote back within 2 hours saying that I'd like both a refund and a replacement. I received an answer today, 12 days later, that I cannot have both.
This company took my money and then did not give me what I paid for. Then they stole my time by forcing me to deal with this for two months. The responses, when the finally came, were not professional. I am appalled by this "customer service" and I will not shop from Granit again even though I really love their stuff. I can't support a business that treats customers so poorly. What an utter disappointment.

Easy to use website, fast service and good product. Will likely order from here again!

I was very excited for the Marimekko collaboration and got online as soon as it was released and ordered a large number of items. I only ever received three of the items and the whole thing was a big, frustrating mess caused by mistake after mistake by Uniqlo. When I tried to get them to resolve it, everyone said nice things and that they would work to fix it but it never appeared that anyone followed through. Even though they had made multiple mistakes, no one was willing to do what was needed to get my order to me. It was all just a bunch of talk. I'm really disappointed in the whole thing - missing out on the Marimekko items and also having to deal with it so many times to no avail. I have better things to do than chase Uniqlo to give me the stuff I paid for.

It blows my mind how terrible this service is and how nothing is ever done to improve it. Very few deliveries via Postnord are smooth and trouble-free. And there is no compensation at all when they screw up. I hope that all of the new services popping up (like Budbee, etc) force Postnord to clean up their act. I wish I could avoid them but alas, they are unavoidable in Sweden.

This is the only good delivery company in Stockholm. I've had multiple deliveries made by them and they are on time, communicative, and reliable. I hope their good work changes the standard here in Sweden!!

I am paying for this service and most mail comes to my new place. However, a check for nearly 4000kr was delivered to my old apartment and expired before I discovered it. Many other important bills and letters have been incorrectly delivered to the old place but this is the worst example. I cannot believe that they are allowed to ruin people's mail this way. The government should shut this service down - I'm out 4000kr and have been charged late fees on bills that never arrived because of this terrible service. How is this legal??

UPDATE: I cancelled my subscription and NEVER got the item that was missing in the first box. The only action Glossybox has actually taken was to report this review to try to get it taken down.

I got my first box in June and it was missing one of the 5 items. I wrote a message to the company saying so and was promised that I would have the product within three weeks. It never came. So, I wrote again and again was promised the same thing. It never came. I've asked for the item AGAIN and got asked if I'd take glossy points instead of the item I've paid for and obviously want. I have never been offered an explanation as to why they haven't sent it to me even though they've claimed they would THREE TIMES. But whatever that explanation might be, they sure don't seem to care about having happy customers. They can make pretty boxes, sure...but they could really use a quick lesson in what actually matters in keeping a long term customer (like not ripping them off).

In the past month, I have had three separate deliveries scheduled and unfortunately, all of the companies used Bring as their only delivery option. All three were for work and none of the three showed up on time. I had to walk out of an important meeting to accept one of them that was 1.5 hours late and supposedly required me to personally accept it since it was from Sysembolaget. The delivery guy didn't even ask for my ID, so that was bull.

Another one was from IKEA and contained items that we were depending on receiving but at the moment they are saying that they "can't find the items" and "don't know when the delivery will be made but maybe in a few days". How is that a reasonable thing to say to a customer?

For two of the delayed deliveries, I had to talk to customer service and, oh man, were these people rude. I cannot understand how this company continues to exist. They don't do what they say they will do and then they treat their customers like total crap.

I have asked them to refund the delivery fee and each time they say that I have to contact the company I ordered from, which is frustrating since it was neither Systembolaget's nor IKEA's fault. Maybe companies will stop using Bring if we all demand our delivery fees back!

I wish it was easier to avoid them but so many places have only them as an option. I'd boycott if I could. They should be shut down.

Delivery was quick, products are expected and prices were the best I could find when searching.