Optimalprint Reviews 

Very good product! The online tool was a bit tricky when you just want to drop a picture and change the order.
But overall very nice service.

Warning. Ordered 25 identical photocards from the celebration of my sons high school exam - and payed in advance. I have now 8 weeks later not got anything back. Communicating with the company, referring to my order number/payment, results in "excuses" but no information on any delivery or on planned return of my money. Fraud!

⭐️ Nice product and easy design options. Delivered on time and it came out beautifully. I’m overall very happy with it 🙏🏻

❌ more colorful photos appeared darker on final product. It came with a scratch in the bottom and the pick up point info was very fuzzy. Also; it’s a bit cheap to charge for ”removal of logo”.

✅ I’m happy with the final product and it came on time. There’s room for improvement in color and pick up point info.

Min beställning kom aldrig. Supporten var först inte tillgänglig men när jag äntligen kunde skriva till dem fick jag detta svar och har sen inte hört av dem eller fått mer svar. Har betalt ca 1000 kr...

We’re sorry that your order hasn’t arrived yet. Upon checking, an unexpected machine breakdown affected your order, which caused a delay in shipping and moved the expected delivery date. This isn’t the experience we aim to provide, so we’ve refunded your shipping cost. Please allow 3–7 business days for the refund to be completed by your bank. Our team is working to have your order delivered as soon as possible. If you still haven’t received it by 2026-06-10, please contact us again. Unfortunately, we can only take further action during or after this date. Thank you for your patience.

My order id: 37285355
I received 1 of 3 items

I received a product from Optimalprint with the hanging fittings attached the wrong way, meaning the item can only be hung upside down. A clear manufacturing fault.

When I tried to contact customer service, the automated chat bot repeatedly shut me out. It closed the chat multiple times, refused to escalate me to a human agent, and would not allow me to upload photos. The bot kept insisting on a picture that was impossible to provide because the issue is on the reverse of the item.

I asked several times for a human agent and was ignored. The system simply ended the chat instead of helping. There is no accessible email listed on the website, and the whole setup feels designed to block complaints rather than resolve them.

I have now had to email them directly because their chat system is unusable. Very poor customer service and no support offered for a faulty product. Their stuff done right is very good but I advise against this compny because if it goes wrong you seem to have nowhere to go.

UPDATED TRUSTPILOT REVIEW – OPTIMALPRINT
Title: Only Responded After My Review – Bots, Repeated Evidence Demands, and No Real Customer Service

This is an update after trying again to resolve a simple issue with Optimalprint.

I received a product with the hanging fittings attached the wrong way, meaning the item can only be hung upside down. A straightforward manufacturing fault.

Before posting here, I tried repeatedly to contact customer service through their website. The automated bot shut me out three times, refused to escalate me to a human, and would not allow me to upload the photo it kept demanding. There was no email listed anywhere on the site, and no way to reach a real person.

UPDATED TRUSTPILOT REVIEW – OPTIMALPRINT
Title: Only Responded After My Review – Bots, Repeated Evidence Demands, and No Real Customer Service

This is an update after trying again to resolve a simple issue with Optimalprint.

I received a product with the hanging fittings attached the wrong way, meaning the item can only be hung upside down. A straightforward manufacturing fault.

Before posting here, I tried repeatedly to contact customer service through their website. The automated bot shut me out three times, refused to escalate me to a human, and would not allow me to upload the photo it kept demanding. There was no email listed anywhere on the site, and no way to reach a real person.

Only after I posted on Trustpilot did I finally receive a reply.

Even then, instead of resolving the issue, they asked me for photos twice, and then escalated to demanding a video — despite the fact that the problem is obvious from the fittings, and despite me explaining that I have arthritic hands and filming is extremely difficult. This request felt unreasonable and inaccessible. Its just a hard fault to captre because its back and font and I did comply/

It comes across as a company dragging the process out and making it as difficult as possible for customers to get a refund for faulty goods. I should not have to jump through hoops or provide multiple forms of evidence for a simple manufacturing error.

When my membership ends in December, I will not be renewing. I no longer trust the service, and I refuse to keep buying items that require this much effort to sort out when they arrive faulty. My advice is uese a service that allows you to contact a human NOT a bot and one that does not draw the complaint out to pulling teeth level I have reduced my star rating as a result.

Very poor customer service and a deeply frustrating experience.Updated 21/06/26

22nd June 2026
Update:
Optimalprint have now asked me for photos twice and are still demanding a video, even though I have already provided clear images of the fault and explained that I have arthritic hands which make filming extremely difficult. Instead of resolving the issue, they keep looping me back to the start and repeating the same script.

This feels like deliberate stalling. I have been shut out by their bot multiple times, denied access to a human agent, and now faced with repeated evidence requests for a simple manufacturing error. It should not take this much effort to get a refund for faulty goods.

Please avoid. They dont want to rectify or refund Im going to have to go to TRading standards. Their good are usuall great but the customet servive is the worst and they are not genuine. AVOID AT ALL COST

Received the wrong item (37123319). No customer service available. It’s a scam. Look at their instagram account and everyone will say the same. Unfortunately I didn’t check there before I ordered…

So disappointed as I’ve been using Optimalprint for more than 5 years to capture memory posters. The new app is clunky, slow, unable to upload multiple photos and randomly tilted photos through 90 degrees. The preview didn’t work so I ordered a poster that was a mess. I’m happy they refunded me but I want the previous service back - PLEASE!

Order not delivered after 4 months – no real customer support

I placed an order with Optimalprint on December 12 (Order #35738646), and it was marked as shipped shortly after. However, I never received the package.

When contacting support, I was told there was an issue with the shipping handover and that the courier may not have received or scanned the order. There is no valid tracking available.

Despite multiple attempts to resolve this through their chat, no solution has been provided. Their email support is not monitored, and there is no clear way to reach a real person who can handle the issue.

After 4 months, I still have no delivery and no refund.

This has been a very frustrating experience. I would strongly recommend caution before ordering.

they should at least have some sort of quality control!! I was sent memorial cards , order #36676812 which was disgracefully bad (photo of my husband) it would be laughable if it was not so upsetting. I lost time too to send the cards to friends and relatives . Not acceptable

Ordered some printed mugs on a Sunday evening and realised early Monday morning that I’d made a mistake on the order. After talking to a bot I was eventually put through to a real person who told me I couldn’t change the order and wasn’t told that I could cancel the order and reorder despite finding this information later on the website. I still haven’t received the order that was wrong and they still have my money.
NB the response from Optimal below is false. I have received no such email and this was my first order with them.

Be aware that your shipping cost can increase 500% when you're about to pay, even though it had a much cheaper price during the entire order process.

Their website also has some serious issues. You can only order 1 item at a time, if you try to add more items, the print of every other item in your shopping cart will be automatically erased. But you'll still have to pay for the prints that were never made.

I have had excellent results in the past. However, wanted to print a metal pic 20 x30 and requested metal rack option. OP advised you have take what ever is available " 3 hanging options". I requested a particular option and was advised it wasn't possible. Asked if my request could be passed onto management, to have this changed. Customer service rep or AI refused. I'm a paying customer and would like the option(s). Definitely POOR business practice on the part of OP. There are other Printing companies that offer this option. I would suggest Best Canvas.ca , Poster Jack to name a few. NOT SMART BUSINESS PRACTICE.
Prime: Thanks for the follow up . here is the info you requested.
Fin from Optimalprint
Sun, Jan 25, 1:50 PM

Add reaction

Reply

More
to me

Hi Larry,

I understand your preference for the French Cleat system and your concerns about the metal hanger. Unfortunately, we cannot offer a choice of hanging kit for aluminum prints. The hanging kit you receive depends on what's available in production at the time your order is processed.

Our aluminum prints come with one of three hanging systems: magnets (attached to the back), metal hangers with double-sided tape, or French Cleat systems that interlock with wall-mounted rails. Each includes a foam block to keep the print hanging straight.

Fin from Optimalprint
Sun, Jan 25, 1:50 PM

Add reaction

Reply

More
to me

Hi Larry,

I understand your preference for the French Cleat system and your concerns about the metal hanger. Unfortunately, we cannot offer a choice of hanging kit for aluminum prints. The hanging kit you receive depends on what's available in production at the time your order is processed.

Our aluminum prints come with one of three hanging systems: magnets (attached to the back), metal hangers with double-sided tape, or French Cleat systems that interlock with wall-mounted rails. Each includes a foam block to keep the print hanging straight.

Feb. 10,2026, WHAT A JOKE - OP was nice to provide me a discount code for future purchases. HOWEVER, the discount code offer is less that there already posted discount of 70% on their website. I tried the code an it doesn't work anyways. LOOKS PRETTY BAD ON OP.

This year I went all in with a 140 pages photoalbum of 2025 and I the result was magnificent: the quality, delivery and feeling! I also benefit so much of your generous and constant offers that I gladly enjoy. I will keep on producing albums and even ordering christmas cards! Thank you!

Very happy with the purchase and the quality of the products

Easy platform, fast delivery. The photo wall caldendar end result was high quality, even though some of my pics were old snd low resolution. I will be definitely using optimalprint again.

The order didnt come before christmas as promised.

I create a lot of personal artwork, and sometimes I want to make a personal poster from it, but I am also very picky and have had a hard time finding a printing service that lives up to my expectations. When receiving my order of prints from Optimalprint, I was happily surprised to notice that the color accuracy was excellent, and the paper quality was superb! Furthermore, the online ordering process was easy and also offered many personalization options. Delivery was fast, and the packaging of the product was excellent! The prints of my artwork look absolutely amazing! I more than highly recommend anyone needing a superb printing service to use Optimalprint!

I ordered name cards for my sons wedding which is on 29.12.25 on 18th Dec. I got confirmation that they would arrive 22or 23 December.
I cannot contact any one. They've taken the money out twice and live chat said the order is cancelled. I'm distraught with worry 😟 no way to contact anyone. Please help.