I paid more money to receive it earlier, but actually received it later. Also, many of the photos had a crease in one corner.
Company replied
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See what reviewers are saying
I made a book of photos and text covering the life of my 90 year old father in law for his birthday. It was hugely appreciated. I had tried to make the book in another platform/ another company and st... See more
Company replied
They were quite quick with delivering the product. Sadly, when it arrived, the delux chocolate I've ordered were shipped. After an easy errand with the Customer Support (very helpful, sent them p... See more
The photos were printed well on the wall tiles. However it would be nice if they came with self adhesive backing that was already attached to the tile rather than having to attach it manually.
Company replied
Company details
Information provided by various external sources
smartphoto, tidigare ExtraFilm, är Europas ledande fotoproducent på nätet. Hos oss kan du skapa personliga fotoprodukter och presenter med dina egna foton, framkalla bilder, skapa fotobok, lägga foto på canvas, beställa förstoringar eller skapa en musmatta, fotomugg, fotoalmanacka eller något annat ur vårt stora och breda sortiment! Släpp lös din fantasi och beställ redan idag. Gör mer av dina bilder!
smartphoto Nordic AB
Written by the company
- smartgaranti - 100% Nöjd Kundgaranti
- Vi garanterar att du kommer att bli nöjd med dina produkter. Skulle du inte bli nöjd får du göra en ny likvärdig produkt utan kostnad detta är smartphoto´s unika garanti.
- smartbonus på allt
- Vi ger dig smartbonus på allt du handlar hos smartphoto. Varje kvartal ger vi dig en BONUSKOD baserat på dina köp de tre senaste månaderna. Med bonusen kan du köpa valfria produkter hos smartphoto.
- smartservice - förstklassig kundservice
- Varmt välkommen till vår kundservice - vi finns här för dig! Att uppleva smartphotos värld av bilder är enklare än du tror. Men ibland behövs lite guidning. Då finns Kundservice till din tjänst. Varje vardag kan du tala med en person för att få den hjälp du önskar. Det går även bra att maila oss. Vi hjälper dig och bidrar gärna med tips för att göra dina bilder bättre. Det ska kännas bra att vara kund hos oss – varmt välkommen att ha kul tillsammans med smartphoto!
smartgaranti
Vårt mål: 100% nöjd kundgaranti på våra produkter
Vi garanterar att du kommer att bli nöjd med dina produkter. Skulle du inte bli nöjd får du göra en ny likvärdig produkt utan kostnad detta är smartphoto´s unika garanti.
Contact info
Östergatan 39, 211 22, Malmö
- 0525-17000
- kundservice@smartphoto.se
- www.smartphoto.se
4.3
Excellent
43k reviews
Asks customers to review
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I paid more money to receive it…
I paid more money to receive it earlier, but actually received it later. Also, many of the photos had a crease in one corner.
28 July 2026
Reply from smartphoto
Thank you for your feedback, and I’m sorry to hear that the delivery took longer than expected and that some of the photos had a crease.
Please note that tracked shipping is usually faster than standard letter mail, and it is the tracking service itself that you pay for. That said, we understand your disappointment with the delivery experience.
If you are not satisfied with the quality of the product, please contact our customer service team. If you have not already been in touch with us, we will be happy to help you with a complaint and look into the issue further.
Regards,
Miia @smartphoto
I didn't receive my product
I didn't receive my product. It was the worst service I ever experienced. Very dissatisfied
24 June 2026
Reply from smartphoto
Hi Sneha,
We are truly sorry that you did not receive your order and as I can see we have refunded the money to you and hopefully you have received the refund by now.
Regards
Miia @smartphoto
Reply from smartphoto
Hi!
So lovely to read, thank you for your nice review. Ordering photo products should be smart, simple, and smooth- with a nice result. We are pleased that you are satisfied with your order and our service.
Sunny greetings
Miia @smartphoto
Fast and good photo
10 June 2026
Reply from smartphoto
Hi Nicklas,
So lovely to read, thank you for your nice review. Ordering photo products should be smart, simple, and smooth- with a nice result. We are pleased that you are satisfied with your order and our service.
Sunny greetings
Miia @smartphoto
great quality and fast delivery🤌
29 May 2026
Reply from smartphoto
Hi Renata,
So lovely to read, thank you for your nice review. Ordering photo products should be smart, simple, and smooth- with a nice result. We are pleased that you are satisfied with your order and our service.
Sunny greetings
Miia @smartphoto
Reply from smartphoto
Hi Diego,
We are so pleased to hear you received your order quickly to Kiruna and were happy with the quality of the product.
Sunny greetings,
Miia @smartphoto
Fantastic 🔥
19 May 2026
Reply from smartphoto
Hej Natalia,
Så härligt att läsa, stort tack för ditt härliga omdöme. Det ska vara smidigt, smart och skoj att beställa fotoprodukter – med ett fint resultat. Det glädjer oss att du är nöjd med din beställning och vår service.
☀️-iga hälsningar
Miia @smartphoto
Bra kvalite!
8 May 2026
Reply from smartphoto
Hej Göran,
Så härligt att läsa, stort tack för ditt härliga omdöme. Det ska vara smidigt, smart och skoj att beställa fotoprodukter – med ett fint resultat. Det glädjer oss att du är nöjd med din beställning och vår service.
☀️-iga hälsningar
Miia @smartphoto
Good quality at competitive price
Description wasn't complete which led to the delivered product not meeting my requirements, but after talking with customer support I got a corrected product within a week.
If they also update their description of the product so that it is clear what limitations it has I'll change this rating to 5 stars.
The quality and price was excellent.
7 May 2026
Reply from smartphoto
Thank you for your honest and constructive feedback.
We’re glad to hear that you’re happy with the quality and price of the product, and that our customer support team was able to resolve the issue quickly by providing a corrected version.
At the same time, we completely understand your concern regarding the product description. Clear and accurate information is essential, and your feedback helps us identify where we can improve. We will make sure to pass this on to the relevant team so we can review and clarify the product details and limitations.
Thanks again for taking the time to share your experience—it truly helps us improve.
☀️-iga hälsningar
Miia @smartphoto
Excellent quality 👌🏽
6 May 2026
Reply from smartphoto
Hi,
How lovely to read your review, thank you so much for your nice feedback.
We hope to see you again soon!
Best regards
Miia @smartphoto
Chose and paid for home delivery and it…
Chose and paid for home delivery and it still got delivered to a postpoint. Fairly sure the pictures are good as ever, but I picked ánd paid for home delivery for a reason.
30 April 2026
Reply from smartphoto
Hi Rosa,
We appreciate you bringing this delivery issue to our attention. We understand your frustration with the delivery to a postpoint despite selecting home delivery. We are investigating this with PostNord to prevent it from happening again.
Best regards
Miia @smartphoto
I ordered 30 cards
I ordered 30 cards, they were 6 swedish kronor a piece, I payed 89 kronor , and then yhey delivered ONE card!! What have I payed for??!
11 May 2026
Unprompted review
Reply from smartphoto
Hi Johanna,
I can see that you only ordered one card. Please contact our customer service team via our website: www.smartphoto.se/faq, and they will be happy to help you resolve this.
Best regards,
Miia
smartphoto.se
Reply from smartphoto
Hi Michaela,
We're happy you appreciated our service and the prints' qualty. Thank you for letting us know; your feedback is valuable to us.
Best regards
Miia @smartphoto
Reply from smartphoto
Hello Ahmad,
Thank you for your nice review, it means a lot to us! We are so delighted to hear that you are happy with the service and the ordered products! Thank you! We hope to see you soon again!
Best regards
Miia @smartphoto
Poor detalisation of the print and…
Poor detalisation of the print and failed delivery deadlines.
4 March 2026
Reply from smartphoto
Hi Ivan,
Thank you for your review and feedback — it’s very important to us. We’re sorry to hear that you’re not satisfied with your product. If the quality of your product isn’t as expected, please don’t hesitate to contact us. We’ll be happy to check whether something may have gone wrong during production, or assist you in using our smart promise.
You can reach us through the form here: https://www.smartphoto.se/kontaktaoss
We look forward to hearing from you.
Warm regards,
Miia @smartphoto
Reply from smartphoto
Hello!
We're so glad to hear you loved your order and that you were satisfied with your purchase! Thank you for your positive feedback.
Regards
Miia @smartphoto
Reply from smartphoto
Hi Jonathan,
Thank you for your nice words, they mean a lot to us! We are so delighted to hear that you are happy with the service! Thank you! We hope to see you soon again! 😊
Best regards
Miia @smartphoto
recommended
3 February 2026
Reply from smartphoto
Hi
Thank you for kind words. We are happy to have you as our customer!
Warm regards
Miia @smartphoto
Reply from smartphoto
Hej Elias!
Tack för ditt fantastiska omdöme. Det är alltid roligt att få återkoppling från nöjda kunder 🥰
Ha en fin dag!
Varma hälsningar,
Miia @smartphoto
Reply from smartphoto
Hi Ivo!
So lovely to read, thank you for your nice review. Ordering photo products should be smart, simple, and smooth- with a nice result. We are pleased that you are satisfied with your order and our service.
Sunny greetings
Miia @smartphoto
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