Samantha Hardiman

Dealing with the online doctors and jumping through hoop after hoop I think I needed therapy and in the end I got a refund so a complete waste of time as it was like messaging robots

At first they want to wow you with their service. Once they have your money they simply ignore you when you ask questions. I have to email. Email again and then chase weeks later and basically beg for replies. It’s really upsetting, I personally suffer with anxiety to be ignored by someone you have paid for a service and to also recruit them to help because you’re so overwhelmed and then not get the help
It’s really dissapointing and I wouldn’t use again or recommend

Terrible and it’s a shame I have to give any stars.
Ordered a week in advance and picked the delivery day. Tried to call before the delivery day but automated message says we can’t give out details and track it. On the day I tracked from about 6 am and it kept saying number was wrong. I finally spoke to someone about 9.15 and they said they would call me back. 11.30 I call back as no one did to be told they aren’t coming and they weren’t even in stock. My landscapers were standing in my garden awaiting arrival.
I got told I could have them in 5 days which I then accepted. I then get another contact from them the same day saying there has been a delay. They emailed and I asked for a call. They offered others and when I asked questions they went ahead and ordered them instead. Tried to call back and long wait time so I had to email and said just cancel the lot! It’s been a few days and no refund yet. They also don’t compensate for their errors. Worst company I’ve dealt with for a long time

Great service thank you

I lost my phone and spoke to Joy in the PH, she was amazing helpful and friendly and made the whole process easy for me. Thanks 02. Nice to speak to a real person with care and empathy and can act fast

It was actually tortuous and improffesional dealing with you. Very sad. Glad I decided to give up and make other arrangements. Your website etc sounded so caring and professional too

Lovely comfortable and welcoming experience in my local Basildon store with Dawn

Disgusting scammers- rude and fake

Funny now after I review they offer for me to contact when I’ve been back and forth for 2 weeks and still have the same conclusion rude and fake

False advertising. Conned me into a free month due to discounts with harvester. When I joined and jumped through hoops they do not actually have discounts at all
Anyway busy life and busy single mum I suddenly thought I should cancel the membership before they take my money. Sure enough I couldn’t work out how to cancel and they had taken my money. It was a few days after they did and emails went back and forth to be told rough luck. You signed up and we don’t remind you we just take the funds and even though we miss sold we will not refund you. It’s not a lot of money but come on! That’s not great business that’s greed. Would have been ok if I had got the discount. I told them I would review and they didn’t give in.
I rarely review but this one got up my nose! AVOID or check that they do what they advertise - shame on you!

Sara was super efficient and helpful. We need more Sara’s in customer service

I decided to move after many years with same provider. The sim came and after a few days of having it I decided to set up and move my number. I entered the sim and called customer services and they said they couldn’t transfer my number until the Monday and it was currently Thursday. I was going away and said that was too long to wait. I didn’t find customer service good so I cancelled and they said I could cancel foc and I let them go ahead. A few days later I was charged nearly £11. Plan was £7 a month. I had to contact again and dispute this and they said it would be refunded. Now weeks later I have £7.33 refunded and they are keeping the rest! I didn’t even make a call apart from free customer services and then cancel it and for that privilege and all the emails I’ve sent moaning I get charged nearly £4.
My experience is bad service and thieves. No wonder they don’t score well on here. Shame

Unfortunately I don’t find Sainsbury’s bank user friendly at all. I wish I had never put some of my savings here as it’s almost designed to make you forget you have it. No easy app, no friendly advisors that do anything to use initiative or help. They have a computer says no mentality when I called for help. Once I manage to get into my account again I will close it and not recommend to anyone to ever use. Just my experience of course.

The most upsetting experience with Basildon Practice and in particular Danielle. What a joke of an establishment it is. I witnessed first hand other customers treated badly too. They cancel appointments time and time again and completely over promise and under deliver. I left there in tears today. Awful experience.

Another disappointing business that doesn’t actually help/reply/explain and do what they say. Being a SEN mum life is like that!

I find WPA very robotic with their letters. I’m making my first ever claim so it’s something I know nothing about.
At first I was told I couldn’t because it was in my first year! After some back and forth and complaining to my company I was allowed to have an appointment.
We then encountered problems as no one knew what kind of consultant I would need. I took over and finally managed to find someone, no one at my hospital seemed very familiar with WPA too.
They don’t liaise direct with the hospital, you have to take a letter with you, ask the consultant to complete it and now I’m being threatened to not pay my claim as they say it’s not been received. I scanned it back via the app and no one has said if that was sufficient or not. Now I’m receiving threatening letters at 3am saying my claim won’t be paid. I have messaged via the app and asked if it was received but didn’t receive a reply.
I would also like to mention I used the WhatsApp service at the start and found that to be very frustrating and slow. It went on a whole day and I didn’t feel any further forward until they finally gave me a call.
I find WPA to not have met my expectations with customer service.

Bought one test but needed 3 more and website wouldn’t work. Tried to call to ask about children too but their phone lines do not work! Starting to worry! Is it a scam?

Avoid!!!
Advertise prices and how good they are my experience is totally unacceptable.
I ordered a test, before I did, I read all questions and information and there was nothing about delivery costs. I tried to call time and time again to check but no answer. I assumed it was because it was a Sunday. I emailed and Facebook and Twitter with no reply. After a panic I ordered test and did it with apple pay. On the screen it suddenly added £9.99 and I tried to cancel apply pay but it was too late and went through. I also need 6 tests but they won’t combine and want me to pay £60 in postage.
I called bank and emailed immediately. I was told non refundable and once I pointed out all of the above they said they would refund. I’ve heard nothing since and have tried to call and email so many times I may go crazy. The
Money has also come out of my account now.
I don’t know what to do as I’ve ordered tests else where now with out this fee and they would combine tests.
All I would like is them to provide decent customer service. I work in travel and my personal experience is not one I would recommend to my clients

Shame I had to give a rating at all. I have never had to deal with such awful customer service.

Robotic replies and not actually listening or caring about what I actually needed.

Had two ipad minis sent and the state they were in was completely unacceptable. Filthy dirty and scratches all over both of them. Now the company are saying I can only return and pay postage myself and that they will not send another one as they say they will be the same! Nice company, still not resolved. Got this deal through Gogroupie

Nice company to deal with and would use again.

Terrible first experience! I tried to contact during opening hours and they were closed. I emailed about a discount code not working but still ordered anyway to find an email the following day stating that actually they don't have my order and they would let me know when it's available! Errr no thank you! Keep my money until you get stock and no indication of when that may be. Not even a phone call to tell me this from a family run business. I had to call them where a lady wasn't very helpful and understanding with no effort to keep my business.
I have asked for a refund! Let's hope they can do this right.