John Abraham Austin

Bought a Honor 600 Pro and works like butter. Must be one of the most value for money product I had ever bought. I am a Samsung S series user and bought this as a backup phone and not as my main phone. Does have a decent battery and camera. I got earbuds, a projector (although not of very use), headphone at £9.99, a charger as well. On the top of it, PayPal offer was like cherry on top. Loved it!

Been using the phone for nearly 2 months. No issues at all, apart from not able to increase the screen timeout time.

Can't reach customer support. All they have are some random questions that redirects to Preset answers without solution. Made an order but it never arrived. There's no option to claim my money back! Ridiculous.

I though of not writing this review, but sadly this company is so hopeless to make me write this review.

Booked a car to collect from a near store 8 days in advance paying a deposit. Not only the car arrived on that day, I was not even given an apology/ update regarding this. I needed a car urgently as I sold my old car. On the date of collection, when I called them, they let me know that it won't reach the showroom that whole day and I asked them to cancel and refund my deposit. They said if at all I can make it, try to come next day. I said it is highly unlikely I could come next day. Then they fixed an appoint for next day. I found out that I can not make the appointment and asked them to cancel and refund my money. They acknowledged me that it was beyond my control that the car did not arrive on time and hence I am eligible for full refund. It has been more than 2 weeks since I cancelled it.

Tried making an online service request. They need me to login and after entering the code I received on email and it is not letting me login saying the following -

"Unable to verify your account

Sorry, there has been a problem logging into your account. Please raise your issue here."

And to raise that issue, I need to login!! What kind of logic is this ?

This is truly frustrating. Hopeless

Edit - please process my refund. It's already 2.5 weeks past!

Terrible services. Although they say 'it shouldn't take too long', it does takes ages! If you grow a beard or do not trim it for 3 or 4 days, then it never recognise you. Such a waste of time. I really hope Trading 212 replaces them with a better provider. Despite several attempts, stuck on the same screen forever!

My personal experience, buying product from this company was good. Activated the software following the instructions they gave. Once I had issue and contacted them, resolved in less than 10 mins. Recommended.

Never believed car selling is so amazing. Right from the start, team were very helpful and followed up things so professionally. No delays if you act reasonably fast and you describe your car very well. Surprised that the vendor didn't deduct anything from my money due, unlike other websites. My friends were also genuinely surprised of the time it took to sell my car without any deductions. Wishing all the best to the new owner, surely they will enjoy.

No surprise fees, just £49.99. Very genuine company.

Site is highly recommended.

Sorry for being brutally honest.

This is from my own personal experience dealing with this company.

This company was assigned by my EV Home Charger provider company as the contractor to complete installation of my new home charger. I never had a choice to choose an installer. My PHEV was due to arrive in 2 week's time. Sadly I'm stuck with this company as someone erred in charging me a fee to install an 'Isolator Switch'. Instead of charging me, they put it as a discount on their software. Without seeing this, I accepted the offer and tried paying for the same and couldn't complete despite several attempts. Several customer service calls couldn't sort this out. I'm truly disappointed with this. Very unprofessional and customer service never exists. They don't even respond to the chats on their portal. Just because of an IT error, I'm paying for the delay!

Edit - got a call back from the company and let me know its an IT issue they're trying to sort. They acknowledged the IT issue and offered me a full waiver of charges for the installation of Isolation Switch on 17 Jul 2026. Sadly, due to the IT system's limitations, it is still unresolved.

IT systems are meant to help the customers & business. In this case (installer.com), the system stood as a hurdle/ a limitation. Right thing to do was to serve the customer need (arrange the installation). Instead, they are still figuring out how to resolve the IT issue! This is totally beyond my understanding!

This is like hospital staff trying to fix a chair instead of saving a dying patient!

Finally cancelled the order and arranged the installation for the next day with a different supplier (that too called them to enquire it at 4:30 PM)!. This is what customer service means!

This is from my own personal experience dealing with this company.

Having arranged my new PHEV to deliver home (scheduled for 20 Jul 2026), I ordered an untethered home charger installation through Pod Energy on 10 Jul 2026. Allowed plenty of time as I understand it could take at least a week's time.

Paid for the charger and standard installation. Filled in the survey questionnaire and responded to the query they had immediately without any delay. The job was passed on to a third party contractor. They asked me to take photo of my meter board and I immediately gave them on 13 Jul 2026. Then they said I need to pay for an Isolator Switch. I immediately tried paying, despite several attempts with visa/ Master, Debit & Credit Cards, I could not complete the payment. It showed a negative number. I got in touch with Pod and the Installer guy on chat, but no response till the end of the day. Then I called pod and they initially said the job is with a third party and there's nothing they can do about it. Shrugged their shoulder off just like that!

Then they (installer) responded acknowledging that the issue is with their IT software (installer.com) and offered me a full waiver of isolation switch installation. They are trying to resolve. Also they let me know via phone call Till now I'm writing this review (Jul 21, 2026), this has not been resolved despite numerous times of chats and calls.

A business which can not use common sense above an IT error can not deliver the customer in present or future too. They knew the issue, yet instead of doing the right thing (booking an appointment and fixing their lovely product), they are still trying to sort an irrelevant IT issue! This is beyond my understanding. They are not putting their customer first, instead trying to sort their internal issues!

I finally asked them to do the biggest favour - cancel my order. Writing this with deepest regret choosing a company that never values customer needs, instead sticking to fixing 'protocols' to help customers.

Extremely appalling experience with this company. I bought a Nissan Qashqai rear bumper styling panel from them on 26 Jul 2025. They were supposed to deliver it in 3 to 5 business days. But the order was delivered only on 12 Aug 2025. I was okay with this as I understand it was due to a delay from the part of their supplier. Still no communication on this matter made me a little frustrated.

Sadly the item they sent didn't had the important spare parts to fit. I called them immediately on their number, no response. Emailed them, no response. I've sent 5 chaser email and yet no response. Literally like the company never existed!! Terrible company with no commitment to it's customers. If I had seen the Trustpilot Reviews, I wouldn't have bought this item. That too Nissan refers me to this supplier for their parts!!! Can't believe it!!

AVOID!!!

Trusting the reviews, I joined their membership package paying £35 when they had an enhanced discount of 25% online. I tried several times to place the order and it was stuck at the checkout. Instantly wrote to the customer service and they said they are 'investigating on it'. Sadly, the enhanced promotion was over the very next day. Still I didn't receive a reply/ resolution from them. Then I chased them again, yet another 'we are investigating on it'. Time went fast. Chased again, the response was 'passed on to the relevant team for investigation' but no resolution. I tried again placing an order using the membership. Same error!! I sent another chase email to the original one I sent and yet the same response !!


Clearly I'm prevented from using my benefits that I paid for, just because of their tech glitch.

Instead of asking them for a refund of my membership fees, I sought a different resolution. As the membership is time sensitive (valid for 1 year from the day I bought it), I asked them at least they can extend my membership for an year from the date I can use my discounts. The reply from the company was surprising, they straight away said a no and asked me to do some tech stuff like


I want to confirm that we are currently experiencing a technical issue that is affecting your ability to place an order. Unfortunately, there isn't anything we can do on our end to resolve this issue immediately.

In the meantime, here are some steps you can take when trying to place another order:

Refresh the Page: Sometimes, simply refreshing your browser can resolve temporary issues.
Clear Browser Cache: Clearing your browser's cache and cookies can help resolve any conflicts.
Try a Different Browser or Device: If you're having trouble on one browser, switching to another (or trying a different device) can sometimes help.
Wait and Retry: The technical issue could be resolved shortly. Please try again after some time.
Contact Us for Assistance: If you continue to experience issues, please do not hesitate to reach out again. We’re here to help!"

They did confirm the issue is from their side and yet I'm penalised for this!! This is truly disappointing from a brand I trusted. Never again!!

Funniest thing the customer service person asked was taking a screenshot on Incognito mode!! How can I take a screenshot on Incognito mode ?!!

My £35 is gone and probably I'd have to seek legal action to get it back.

My WiFi equipment was shipped by my service provider through this company. Our services stopped by the previous provider on 3rd Dec and this delivery was supposed to happen on 4th Dec. We waited the whole day for the delivery and didn't even go outside as it is Critical for us to have a proper Internet connectivity as we work from home. Parcel didn't arrive the whole day and had no communication that it is delayed. And now we are here without Internet for 4 days!!!! Our career is at stake now because of this company. At least these people could have communicated us that there's a delay. No courtesy at all. I strongly advise everyone of you to avoid this company at any cost. Most unreliable courier ever. I hope none of my service providers / e-commerce CoS don't use this courier as their carrier.

Was nice experience. Been here twice in the last two months. One for myself and for my daughter. Staff were very attendive and fast. They just wanted to sell all their services. But I used only what I really need and that was courier service as I live farther from here. Very well organised and keeps the timeliness.

Amazing service. Offers are tailor made. Thanks Totallymoney!

Having used its products for the last 2 years, I'm perfectly satisfied!