Onfido Reviews 

Absolutely useless - go through insulting, intrusive, unnecessary 'tech' - just wait a few minutes? - no you wait indefinitely then it repeatedly loses connection and you have to start again - very worrying that you are giving this system so much confidential information, I wouldn't trust it with my shoe size, but as I have to get identification to regain access to a much needed Mental Health Carers support groups bank account who TSB saw fit to block (after 9 years running without a problem) I don't feel I have a choice. Massive waste of my time if I could, I'd send them an invoice but of course you can't contact anyone. So much easier to identify yourself by walking in to the bank (as I did this afternoon only to be told to do it on line.... did I say useless? I'm seething)

It doesn't work. This is poverty spec software for pond life spec companies. don't waste your time. just move on.

Tried to order a car via VW and the biometric face scanner would not work for 7 days and I had 4 links sent to me. I tried on different phones, different WIFI connections, 5G, hair up, hair down, different lighting - honestly EVERY WAY. I have ended up cancelling my car order as VW couldn’t find an alternative way to get my ID sorted. Absolute sh*t show of a system.

It's totally useless!!!!!! I've been fighting with it for 90 minutes!!!!!
It's supposed to be taking a photo of the photo page of my passport. The photo window it shows is passport-shaped but the photo it produces is square! So it cuts off part of the page - or takes a photo of both pages and everything around my passport.
I'm stuck - and it means I can't get to my savings!!

Completely unusable. Refuses to take a photo of my ID. Tells me don't move it's blurry even when I'm not holding the phone and have it propped up. Would be much easier to upload a photo from a printer scan but that's not an option they provide. Awful

Utterly ..... and I mean utterly ...... useless. Required to use their 'service' in order to invest a considerable sum of money into a savings provider. Couldn't get past a scan the first time. Even worse the following day where i was met with repeated 'connection lost' messages.

End result - Unable to invest - Savings provider loses out on valuable customer

If I could give it no stars, I would, 3 times it's failed to verify me; no Idea why companies even use it.

Terrible services. Although they say 'it shouldn't take too long', it does takes ages! If you grow a beard or do not trim it for 3 or 4 days, then it never recognise you. Such a waste of time. I really hope Trading 212 replaces them with a better provider. Despite several attempts, stuck on the same screen forever!

Went smoothly.

Worst identification service I’ve ever used. The verification failed repeatedly across multiple devices and browsers: on iPad (Safari) the widget never loaded past a blank white screen with a spinner, and on Android (Chrome) the flow got stuck at the microphone permission step even after granting access. At no point did the service display an actual error message, a troubleshooting hint, or a fallback option – just silent failure. I say this as an IT professional who systematically ruled out ad blockers, VPN, network filters, and browser permissions. If someone with a technical background can’t complete the verification, the average user has no chance. Companies relying on this service for onboarding are losing customers at the very first step. Not recommended.

Why is the id scan so abysmally slow on Android. And it doesn't even work at all

Absolute rubbish. Not only does the photo you take of your ID turn out to be a wider view, which gets it automatically rejected, but the selfie verification video is abysmal. If you have longer hair, or facial hair, you will be denied. You will have to hold the phone camera at all sorts of funny lengths and angles, and even then, it might not register your face as within the frame. Absolute AI garbage slop. Why companies use Onfido is beyond me. It's genuinely the worst verification tool out there.

Utterly terrible. If you are assessing an app for use on your own companies verification process, avoid this system. It is very difficult to use, does not support landscape video taking on an iPad, leading to awkward hold up in the air difficulties and also requires you stretch out your arms to get the required distance ot the hone, which creates a shaky image. Poorly thought through, badly designed. USE ANOTHER SYSTEM.

Another AI slop! System hangs and does not load. I have tried different devices and different browsers, all the same just showing spinning wheel. I am trying to get a dental loan from Tabeo but will have to pay all in full because nobody can help. The dentist tells me to wait, but it’s been 24 hrs and the system still shows the spinning wheel. Tabeo escalated to their tech dept. Give it to a real programmer to code properly!

This service is now being use by scammers targeting people with Affirm accounts. Beware!

The CRA canadian government uses it to give full access to your cra acount. Their CRAP AI will always fail you telling you you do not match your iD and never letting you go forward. Great job guys, we're living in the future

Horrible system. Not sure why serious companies rely on it.
My husband is trying to verify his identity with Audi and can’t go past the video screen as it crashes. We tried two different devices and, when trying on a laptop, it says we reached the maximum amount of attempts.
What should be a 2min task is ongoing know for almost an hour.
Waste of time.

Onfido sucks! I've been trying to verify my identity with my driver's license for hours, and I've exhausted all of my options to give it access to my camera. I have NEVER had this issue happen before! It's keeping me from being able to finish my onboarding with Prolific. Super frustrating!

What's an absolute disgrace this lot are ,how does anyone use them for verifications when you simply can't get anything done ,camera permissions need turning on NO THEY DON'T THEY ARE ALREADY PERMITTED ABSOLUTELY INFURIATING

I had a very frustrating experience with the identity verification process through Onfido, which is used by Prolific. The system felt unreliable and unnecessarily strict, and my account was placed on hold immediately after completing verification despite submitting accurate and genuine documents.There was no clear explanation or helpful feedback on what went wrong, which made the entire process feel confusing and unfair. For users who are simply trying to get started on a legitimate platform, this creates a lot of stress and uncertainty.The lack of transparency and support during verification is disappointing, and it left me unable to proceed even after following all instructions carefully. Overall, the experience felt inefficient and discouraging.