United Kingdom
Review of GB Bank
The bank representative was knowlegable, couteous and polite.
Reply from GB Bank
Hi Nick
We are delighted to hear you found our Customer Service team, knowledgeable, courteous and polite.
Thank you for taking the time to share your experience and leave your review, we really appreciate it.
Kind regards
The GB Bank Savings Team
Review of Moonpig.com
Review of NS&I
Treated with courtesy and understanding. The rep was knowledgeable and confident.
Review of The Perfume Shop
Reply from The Perfume Shop
Hello there - thank you for your feedback.
It's fantastic to hear that you've had a great experience shopping online with The Perfume Shop. I hope that you had a lovely Christmas!
Kind regards,
Molly
Review of Hotpoint Service
I received a marvellous service from the word go. The engineer provided a complete repair of my dish washer. Terry was polite, enthusiastic and worked efficiently and competently.
Review of 4ourhouse.co.uk
Although the ordered part arrived very quickly, it was clearly the wrong part. It did not resemble the part illustrated on the website.
Further more there was no follow up by the seller to rectify the problem.
Simple customer service should include an attempt to satisfy the customer rather than dismiss the transaction as worthless.
Covid 19 is not responsible for lack of customer service. If I can take the trouble and time to write this review, then the seller also has time to respond in a positive and helpful way.
Reply from 4ourhouse.co.uk
Dear Mr Pomfret,
Thank you for your review.
We are sorry to hear of the issues experienced.
At 4ourhouse we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback.
Your comments have been passed to the relevant department and it is something we are to investigate internally.
We want you to be totally happy with your 4ourhouse purchase, which includes a hassle free returns procedure should you need to send an item back to us.
If a part is faulty or defective, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund.
Please accept our apologies for the inconvenience caused.
Kind Regards,
4ourhouse Customer Service
Review of MattressOnline.co.uk
Once again I went back to MattressOnline for my next bed purchase, and received the same 5 star service.
Easy to order, Next day delivery on time, product was as described and pleasant, polite delivery team.
That's what I call service!
Review of MattressOnline.co.uk
This was the first time I have used MattressOnline.
Ordering my mattress was very easy and straight forward.
Delivery was on time and the staff were polite and obliging.
The product was as advertised and I'm delighted with my purchase.
I do plan to use this service again.
Review of TV Village
product as described
arrived on time
customer service via telephone curious and informative
Review of TravelUp
quick to answer, good communication, answered all questions fully.
Review of Imray
The products were as described. Great value for money. Extremely prompt service.
Thank you