NS&I Reviews 

The organisation's website is improving all the time. And that's great. It's also compulsory that they keep up with secure financial tech and banking systems. I wish they could pay a better rate of interest but hey, they have a decent range of products and human beings respond when you need them to. I remain loyal.

I keep hoping that NSANDI will improve its website. Very slow and for quite a few years, have not been able to complete their cash-in procedure properly - just get looped back to log in (no suggestions that phone operators make about clearing cookies history has ever worked either), so have to ask to withdraw by phone, also very difficult to access. 15 minute predicted wait this morning.

I have saved money for my daughter on junior savings account ISA, My daughter has turned 18 back in August and for a next 3 months we keep calling to customer service then receiving letter than calling again, than they say new letter new call, no end to this process.
My child can't withdraw money what I have saved for her, not for nsandi!
Number of letters, number of calls and still not getting close.
Won't recommend them, really slow and uncertain

Great! Thank you…

Absolute horrible customer service team!
I’ve had the unpleasant task of having to telephone NSI, on 4 separate occasions now. Every person I speak to in the team is awful. Not a very nice attitude at all. Very short, tut at me when I didn’t understand something, tone in their voice that isn’t pleasant.
Result - withdrawal of all mine and my son’s premium bonds. Can’t wait until I can get shut of my sons JISA aswell.
All ok if u can use the app, be prepared to be spoken down to if u need further help

You’re like my lost parents. Gentle notifications that I’ve had money added to my account or BACS transfer has completed.

Your communications are calm and human like.

That is a rarity nowadays.

And I love that you can hold off withdrawing until after the prize draw.

Bringing me dreams - passed on from my father - he was a huge NS&I fan 😊✨

Absolutely dreadful. My son (16) has been trying to cash out his premium bonds for months without success. Whichever way he tries, NS&I come up with some new problem as to why it isn’t right. At the last attempt - and despite completing the form they themselves sent us - they told us we needed to make a series of handwritten changes to the standard form to make it acceptable. Guess what- they then rejected it. I had heard stories of how bad they were in relation to customer service and thought they must be exaggerated - they’re not. Whenever you manage to speak to someone it seems they go out of their way to be difficult and unhelpful. Avoid at all costs!

I took my savings out as in 5 years I didnt win one prize when friends were always winning.

Plus heard the scam rumours going about and I wasnt chancing it

You really need to sort out the process when you buy more bonds. Once you have completed the transfer, nothing happens. It only when my bank notify’s me so I know you have taken the money. Only it (your website) just seems to leave me in nowhere land. Very poor. Needs to be sorted.

Fantastic. We love having the bonds. " this is the best thing the government has ever done for the British people. 5 stars

Every month I get an email to say my monthly contribution to premium bonds has arrived and another email to invite me to check on my new numbers.
Hopefully one day I will have a win.

Twice now NS&I stopped putting my winnings into my designated account and didn’t bother to write, email or message me to say there was a security concern so they put it into their own account instead. Keep checking up on them

I am giving up! It is SO difficult to invest money in the NS&I. It took several attepmts and phone calls trying to buy Premium Bonds. Admittedly when I complained they eventually sent me £50 compensation.Since then I have tried for an hour, to no avail, to invest £10K in one of their savings accounts. I am going elesewhere. I do not trust them. Remember the Government Post office scandal!There are more reliable companies out there.

Rubbish stuff; more like a scam.
I put £10,000 in for a year and got nothing.

The guaranteed growth bonds have a very competitive interest rate. What's not to like!

Professional, ease of use

I contacted NS&I because I had forgotten my password, and I was genuinely impressed with the service I received. The staff member was very helpful, patient, professional and friendly throughout the call.

They made the whole process easy to understand and helped me with my problem without making things complicated. It was a pleasure to speak to someone who was willing to help and took the time to provide such good customer service.

Thank you to the NS&I team for making my experience so positive. Customer service like this really makes a difference, and I truly appreciate the support I received. Keep up the excellent work!

Premium bonds don’t pay out as much as they used to, but easy to use the website.

terrible company making it impossible to retrieve your childs saving and trust fund, absolute joke, ring them they tell u go online, go online they say ring the number, finally u get some1 helpful but its still impossible, never ever touch these crooks