The 10 year parts guarantee and registering the dishwasher are 2 different things and I did both. 2 different companies were involved and I gave the same information to both regarding model and serial... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a booked repair however, this has been rescheduled due to issues with service personal. my Biggest concern is that we as customer's are asked to provide all details of the faulty product we h... See more
Company replied
Felt bamboozled into signing up for additional cover. Not just for this appliance but my cooker as well. I know trying to be helpful, but would have preferred a letter with all the facts so could deci... See more
Company replied
When I registered for the 10 years parts warranty the email response seemed to indicate it was just a 1 year guarantee. The response I got from customer services to clarify the matter was however exce... See more
Company replied
Company details
- #133 of 137 best companies in Appliance shop
- #27 of 28 best companies in Appliance repair service
- #185 of 191 best companies in Electronics store
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
3.3
Average
32k reviews
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Reply from Hotpoint Service
We are so glad to hear that you found our service effective and our staff friendly and helpful. Your kind words are truly appreciated!
Great appliance and economical
Great appliance and economical. Ordering was easy and delivery was quick and the delivery team were really polite and helpful
22 May 2026
Reply from Hotpoint Service
Thank you for taking the time to share your experience Alan.
We're so pleased to hear you had such a positive experience with your new appliance.
It's wonderful to know that the ordering process was easy and that our delivery team was polite and helpful. Thank you for your kind words!
The engineer arrived within the time…
The engineer arrived within the time allocated. He knew exactly what to do and carried out the repair within about an hour. He was helpful and professional. He left saying that the machine was in working order. We have yet to try it.
22 July 2026
Reply from Hotpoint Service
Hi Robert
We're so glad to hear our engineer provided such a professional and efficient service. We appreciate you taking the time to share your positive experience with us.
Reply from Hotpoint Service
We're happy to hear that navigating our site was easy for you. We appreciate your positive feedback!
The service was very simple and easy to…
The service was very simple and easy to use without any confusion.
10 July 2026
Reply from Hotpoint Service
We are so glad to hear that you found our service simple and easy to use. Thank you for sharing your positive experience!
Reply from Hotpoint Service
We are delighted to hear that the process was easy, thank you for sharing your feedback.
Very helpful assistant called Kelly talked me through the registration. After quite a few problems with delivery and installation. It was a pleasure to talk to her and she made the process very easy
Very good service and advice from Kelly.Helped me with advice about the warranty and extension to the warranty. waiting for return call to extend warranty
17 July 2026
Reply from Hotpoint Service
Hi Maureen
We're so glad to hear our team provided excellent service and advice regarding your warranty. We appreciate your positive feedback, it is always positive to hear about excellent service provided by specific advisors.
The person who answered the phone was very helpful and understanding.
The person who answered the phone was very helpful and patient with me especially as I have a hearing loss. He answered my questions.
3 July 2026
Reply from Hotpoint Service
Hi Patricia
We're so glad to hear our team member was helpful, patient and understanding. We appreciate you sharing your positive experience with us.
VERY GOOD SERVICE
21 July 2026
Reply from Hotpoint Service
Thank you for 5-stars we are delighted to hear you the service was very good
Customer service
18 July 2026
Reply from Hotpoint Service
HI Bernard
We are glad the customer service interactions provided you with a good experience, thank you for the review
Online chatbot for customer service
Online chatbot for customer service - took forever - hours of waiting and nothing resolved. Cant speak with a human and have to repeat information. This is not customer service, its customer cut off.
20 July 2026
Unprompted review
Reply from Hotpoint Service
Hi Sarah
We are truly sorry to hear about your frustrating experience with our online customer service.
So that I can arrange for a member of the team to contact you directly, I have requested your details through Trustpilot.
Bzd customer services we h ad a engineer booked in for…
we had a engineer booked in for 20.07.2026 7:30 - 10:15. No one turned up and we had to phone tup to them find out the engineer is ill, no one notified us , then having to waiting another two days before an other engineer will attend. I advised that my sister is disabled and we require the engineer to phone her before attending.
20 July 2026
Reply from Hotpoint Service
Hi Debra
We are truly sorry to hear about the missed appointment and the lack of communication regarding the engineer's illness. We understand how frustrating it must have been to wait and then have to call us to find out about the cancellation.
Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Registration was smooth but am appalled…
Registration was smooth but am appalled that my 3 year-old microwave should fail so soon (I have another one (not Hotpoint) which has lasted 25 years with no problem). Further, I'm disgusted to have had the phone put down on me when I rang the service department.
13 July 2026
Reply from Hotpoint Service
We are truly sorry to hear about your microwave's premature failure and the frustrating experience you had with our service department. We understand your disappointment and appreciate you bringing these issues to our attention. We are reviewing your feedback to improve our service and product quality.
Please contact us on one of the following platforms for further support if needed
Whatsapp - https://www.hotpoint.co.uk/service/contact or 07584475915
Live chat - https://www.hotpoint.co.uk/service/contact
Very helpful
The young lady was very helpful talking me through everything and I signed up for a appliance insurance.
15 July 2026
Reply from Hotpoint Service
We're so happy to hear our team member provided such helpful assistance and that you found our appliance insurance suitable for your needs. We appreciate your positive feedback!
Smooth and efficient.
13 July 2026
Reply from Hotpoint Service
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
The phone handler was excellent
The phone handler was excellent, he was precise and his understanding of the product made the whole thing easy
11 July 2026
Reply from Hotpoint Service
We're thrilled to hear that our team member's precision and product understanding made your experience so easy. We truly appreciate your positive feedback!
Hotpoint service is a total waste of…
Hotpoint service is a total waste of space. Our fridge freezer broke down on 1st July , Enginner visited on the 2nd and ordered parts, barring in mind the appliance was still under warranty. It is now 20th July and for the second time the repair visit has been cancelled. To cap it all you cannot even talk to a human being. My advice do not touch Hotpoint with a barge pool.
20 July 2026
Unprompted review
Reply from Hotpoint Service
We are truly sorry to hear about the significant difficulties you've experienced with your fridge freezer repair and the repeated cancellations.
We understand how frustrating it is to be without a working appliance, especially when it's under warranty, and to face challenges in communicating with us. We are actively reviewing your feedback to improve our service and communication processes.
I have requested details so we can look into this
Reply from Hotpoint Service
We're delighted to hear that you found the process straightforward and easy to use. Thank you for your positive feedback!
Courteous Customer Service.
The Customer Service agent was courteous, informed and patient.
14 July 2026
Reply from Hotpoint Service
We're delighted to hear that our customer service agent provided you with such a positive experience. It's wonderful to know they were courteous, informed, and patient!
Reply from Hotpoint Service
We're happy to hear that setting up was easy for you. We appreciate your positive feedback!
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