The process was more straitforward than I thought it would be. I had just had a new kitchen installed with eight new appliances to register and was aprehensive about how long that would take. Turned o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is our second Hotpoint cooker never had any problems but this new one every thing fine but the grill pan the size far to big and the grill it self takes ages to heat up
Company replied
Registering was quick and easy but was expecting to receive a ten digit code which was highlighted on the document but I didn’t see this come up, but otherwise everything else was fine. I feel the in... See more
Company replied
I phoned up to register one item and was asked if I had any other new appliances as I could register them all at the same time. This was very simple to do and saved making multiple phone calls. The la... See more
Company replied
Company details
- #112 of 134 best companies in Appliance shop
- #27 of 28 best companies in Appliance repair service
- #169 of 190 best companies in Electronics store
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
4.0
Great
33k reviews
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Great cooker well pleased with it
20 August 2026
Very pleased with the service
Very pleased with the service, the delivery/installation staff were well organised and helpful. The staff were polite and carried out the work quickly and neatly and cleaned up quickly and carefully.
I would happily recommend the installation and removal service to others.
17 August 2026
Simple to register
It was so quick and easy to register my new appliance online. The Hotpoint website was very user friendly.
30 August 2026
May use AI-assist with repliesRead more
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Only needed to register guarantee
Only needed to register guarantee . But had the sales person trying to sell extended warranty
27 August 2026
Reply from Hotpoint Service
Hi George, thank you for taking the time to share your experience about the product registration. We understand that the push on extended warranty left you disappointed.
Persuasive in encouragement to register…
Persuasive in encouragement to register for guarantee, bur worth it, I guess. & polite.
7 September 2026
Reply from Hotpoint Service
We appreciate your feedback and are glad to hear that you found the registration process for the guarantee to be worthwhile. Your positive comments are truly valued.
Everything was simple to complete
Everything was simple to complete
All thats missing is a confirmation of the 10 year parts
warranty , is there a referance number ?
18 August 2026
Reply from Hotpoint Service
Thank you for taking the time to leave your review. We're pleased to hear that it was simple to complete the product registration for the 10-year parts guarantee.
We no longer supply a reference number for the registration as this is no longer required.
I did not receive a confirmation email.
I did not receive a confirmation email stating I had registered for the 10year parts warranty.
25 August 2026
Reply from Hotpoint Service
Hi Debbe, thank you for taking the time to leave your review. We are sorry to hear that the confirmation email is yet to be receieved. This will have been emailed to the email address provided 48 hours after registration was completed.
both of the men were very polite and friendly
both of the men were very polite. and friendly
1 September 2026
Reply from Hotpoint Service
We're so happy to hear that our team members were polite and friendly. Thank you for sharing your positive experience with us!
I was not given my authorisation code…
I was not given my authorisation code incase I needed a repair
18 August 2026
Reply from Hotpoint Service
Hi Pam, we appreciate you sharing your experience. We understand your concern about not receiving the authorisation code for repairs, we would note that this is no longer provided as the registration codes are not used.
Easy and straightforward website.
1 September 2026
Reply from Hotpoint Service
We are delighted to hear that you found our website easy and straightforward to use.
Reply from Hotpoint Service
Hi David, we're so pleased to hear that everything ran smoothly for you and that our staff was helpful. Your positive feedback is truly appreciated!
Very happy with my washer and the…
Very happy with my washer and the service was brilliant thank you
18 August 2026
Reply from Hotpoint Service
Hi Michelle, we are so pleased to hear that you are very happy with your washer and that you found our service brilliant. Thank you for sharing your positive experience with us!
Reply from Hotpoint Service
Thank you for taking the time to leave your review, we're pleased to hear that the website was easy to navigate.
Reply from Hotpoint Service
We are so pleased to hear that our salespeople were polite and helpful, and that you found plenty of choices. Thank you for your positive feedback!
After completing the registration form…Optional accidental damage cover wasn't an option.
After completing the registration form and opting for the extended warranty and service package, the website froze up on 3 separate occasions. Unfortunately, I was timed out and so I'm not confident that what I asked for as an option has been processed. The only confirmation I received from Hotpoint was for the standard warranty cover.
1 September 2026
Reply from Hotpoint Service
Hi Gary, we are very sorry to hear about the difficulties you experienced with our website during registration, especially with the freezing and timeout issues.
Easy to understand and the person I…Spoke so that I could understand everything that he said
Easy to understand and the person I spoke to was very helpful and polite
31 August 2026
Reply from Hotpoint Service
Hi Gordon, we are so pleased to hear that you found the information easy to understand and that our team member was very helpful and polite. Thank you for your positive feedback!
No problems.clearly explained.
20 August 2026
Reply from Hotpoint Service
Hi Jennifer. We're happy to hear that everything was clear and there were no issues. We appreciate your positive feedback!
Really poor customer service and…
Really poor customer service and support. The staff lovely but not able
To do any thing to help or resolve. But did offer a great deal on a new washing machine. Lol as if I would buy from the again
13 July 2026
Reply from Hotpoint Service
Thank you for taking the time to share your feedback. We are sorry to hear that we were unable to resolve your issue and that your experience left you feeling this way.
Simple Registration Procedure
All the information we needed to activate the 10year Guarantee was clearly available and very comprehensible. The registration was completed in a very short time.
28 August 2026
Reply from Hotpoint Service
We're so pleased to hear that you found the information for registering your 10-year guarantee clear and easy to understand. It's wonderful that the registration process was completed quickly for you!
Easy to use registration process
Easy to use registration process - decided to register at the time of purchase even though the dishwasher is not being fitted for another three months.
I hope I’m not hounded by D&G to pay for extended warranty.
1 September 2026
Reply from Hotpoint Service
Hi Morag, thank you for taking the time to leave your review. We're glad to hear our registration process was easy for you.
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