Beko UK Reviews 

45,567
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 10,887 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that appliances work well and perform efficiently, often lasting many years. Many also find the user experience positive, highlighting ease of use, quiet operation, and useful features. The staff, including sales and delivery teams, are frequently described as helpful and polite, contributing to a positive overall service experience. However, some people were dissatisfied with certain aspects, experiencing issues with product reliability, reporting appliances breaking down shortly after purchase or having recurring faults. Additionally, some reviewers mentioned poor service, including shocking repair experiences or difficulties with replacements and compensation for faulty items.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing delight and satisfaction with their... See more

Quality

People report positive experiences with quality, with many reviewers praising the performance and durability... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use and... See more

Service

Customers had ambiguous experiences with service, with many reporting positive interactions such as fast and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased via Appliances Direct.Excellent service from them. Very good price for the Washer. Works very well and plenty of programmes. My only complaint is the Delay Timer which is different from a no... See more

Rated 4 out of 5 stars

So far so good! However, it was advertised in the shop as having a general wash time of 28 mins and a quick wash of 15 mins whereas ALL the wash cycles except for the Quick Wash option which is min 28... See more

Rated 4 out of 5 stars

Great machine, good drying. A tip for clients:- To do an extra spin dry in washing machine before putting clothes in dryer and then only 30minutes to dry. Dislike the Domestic & General insurance... See more

Rated 4 out of 5 stars

My new washing machine was easy to install and works fine. However my tumble dryer (purchased in February 2024) broke down last week, because of a defective capacitor. Cost £100 to fix.Not good for... See more


Company details

  1. #5 of 10 best companies in Wholesaler household appliances
  2. #101 of 137 best companies in Appliance shop
  3. #10 of 16 best companies in Electrical appliance wholesaler

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.

Beko Home & Kitchen Appliances

Written by the company

UK’s number 1 best selling large home appliance brand
Appliances designed to make your life easier, Beko is UK’s number 1 best selling large home appliance brand.
30 Million Appliances
We’ve sold over 30 million appliances in the UK since 1990.
4.4 Out Of 5
The average score out of 5 our customers give our appliances.
Sustainability
At Beko we’re developing appliances that reduce energy consumption and waste and, in our factories we’re working to reduce our carbon footprint and increase recycling every year.

Contact info

4.2

Great

TrustScore 4 out of 5

46k reviews

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4.2

All reviews

(45,567)

10,532 reviews in the last 12 months

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Rated 4 out of 5 stars

Replacement for my previous Beko dryer

Replacement for my previous Beko dryer. This one is much much quieter although I haven’t used it much as it’s summer. The only downside I have found so far is small items tend to clog up by the top of the filter and get stuck. On the whole a good quiet dryer.

24 June 2026
Rated 5 out of 5 stars

Very good fridge freezer

We ordered a Beko CCFM4582W 54cm Frost Free Fridge Freezer in June 2026 as our previous Beko Fridge Freezer died in the heatwave after 15 years of service. We've now been using the new one for a month and are pleased with it overall, but we miss the ice cube tray shelf and drop-front top shelf that we had in the freezer section of the previous model. We were also slightly annoyed that the fridge only came with 3 shelves, despite it being configured for 4 shelves. Luckily we've been able to re-use one of the shelves from the old fridge! So we'd give it a score of 4.5 overall.

6 July 2026
Rated 5 out of 5 stars

Trusted Beko

This is my 2nd Beko Fridge Freezer having enjoyed years and years with my first. I like a 50/50 it suits my lifestyle. Good competitive price. It is exactly as advertised. Arrived undamaged buying from ao.

8 June 2026
Rated 5 out of 5 stars

Beko Fridge

Purchase of Beko under counter, frost free fridge was a direct replacement for a nine year old one that ‘died’. We also have the matching freezer and always choose Beko appliances for quality.

6 July 2026
Rated 1 out of 5 stars

Do not buy a Beko product!!

I bought a washer, it arrived faulty. Ages on calls. Video calls. Explaining the issues. Wait a week for engineer to come out and come to the same conclusion I had a week earlier on phone with CS. I have to wait another week for a return visit. Told to call and explain my situation to see if a priority fix can be made (i'm a wheelchair user that is housebound with no family or close friends to help & already without a machine for 3 weeks at this point) I call & am told a new washer would not be with me before the engineer visit so I have to wait. But I can make a claim for compensation on live chat. I use live chat, they pass me elsewhere. I then spend another 40 mins being passed around multiple departments & finally get through to concessions line. Told they will offer me £30 as a goodwill gesture if I wait for the repair & then call back to get the £30. I am left 2 weeks so far with a brand new washer that has been delivered faulty and i've paid full price, for what will be a refurbished machine. Why?? £30 wouldn't even cover my launderette fees if I could get to one! An absolute joke.

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Curry delivery was excellent, beko dishwasher bad

Curry delivery was excellent, fitted new freestanding slimline dishwasher, connected it up, switched it on the dishwasher proceeded to blow the fuse in the isolation switch, and blew the trip in the supply to the kitchen, after checking all my electrics in the kitchen we found out the brand new beko dishwasher was faulty. It had to be taken out and returned, and we had to order another one and wait 5 more days.

19 June 2026
Rated 4 out of 5 stars

Ordering

There is room for improvement ordered on my selected then informed it was being delivered on another date not convenient so got the new date I wanted . Then everything went smoothly.

6 July 2026
Rated 1 out of 5 stars

Shocking customer service - avoid!

Absolutely appalling customer service. Our fridge freezer broke after just 7 months, and trying to get it repaired under warranty has been a nightmare.

Beko made us wait 5½ weeks without a working fridge freezer and it took 3 engineer visits to before it was finally repaired. This has all happened during temperatures of over 30°C, making the situation even more unacceptable.

The company has refused to replace the appliance, insisting it has to be repaired, despite the excessive delay and inconvenience. Being without a fridge freezer (an essential appliance) for that long is simply not acceptable, especially as its less than a year old.

To make matters worse, we lost the entire contents of our fridge freezer. Beko’s response was to offer a £30 voucher, which is nowhere near enough to cover the value of the food we lost through no fault of our own.

The experience also had a significant impact on my work. I was forced to work from home on three separate occasions to accommodate engineer visits, despite my employer requiring full-time attendance in the office.

I would strongly advise anyone considering this brand to look elsewhere. Based on my experience, I would avoid this Beko at all costs.

22 July 2026
Unprompted review

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