Adame Dahmani

I bought a S1 Pro in late 2024 expecting peace of mind, thinking it was a quality product that would be reliable.

It did a great job at first. But deteriorated within one year of use.

Issues started after around 13 months and became a real burden by 18 months. I reported the defects, had a decent support at first, but issues kept deepening, one worst from the other.

When the device reached a state that I had literally to clean after it with a manual mop, and to manually move it for the station to detect it, I was told warranty is out, and was offered a refurbished lower-tier replacements that I would still have to pay for.

What makes this worse is that I found multiple Reddit reports describing the exact same pattern would it the product lifespan or the support only solution offered: issues after one year, take it for repair or not, then is deemed “unrepairable,” then pressure toward a paid refurbished replacement as the only solution and framed as a commercial gesture.

Reddit is full of these:
- 18 months, two dead robots S1 Pro, the original and the replacement
- Same thing happened with me, my S1 Pro was a champ for almost whole year
- I’m on my THIRD S1 pro
- I have been using S1 Pro for 18 months without any issues
- I’m on my 4th Eufy S1 Pro at this point
- I had my s1 pro for over a year (out of warranty) with a battery issue

Laughably on the same timeline as my case. If this is not a defect, I don't know what is.

Luckily, the purchase was made in Europe, where consumer laws are meant to protect buyers in situations like this.

I will escalate this to our local consumer protection authorities and do whatever is necessary to get my rights back.

I have zero trust left in Eufy’s products and by extension Anker's products. If they can handle their flagship like this, I do not trust how they would handle the rest of their range.

On the bright side, I had the Eufy Maker on my basket, a pinned tab just waiting for a good promotion to make the purchase. This whole situation spared me 3k EUR that could have ended with the same disappointment if the same situation happened.

I bought a S1 Pro in late 2024 expecting peace of mind, thinking it was a quality product that would be reliable.

It did a great job at first. But deteriorated within one year of use.

Issues started after around 13 months and became a real burden by 18 months. I reported the defects, had a decent support at first, but issues kept deepening, one worst from the other.

When the device reached a state that I had literally to clean after it with a manual mop, and to manually move it for the station to detect it, I was told warranty is out, and was offered a refurbished lower-tier replacements that I would still have to pay for.

What makes this worse is that I found multiple Reddit reports describing the exact same pattern would it the product lifespan or the support only solution offered: issues after one year, take it for repair or not, then is deemed “unrepairable,” then pressure toward a paid refurbished replacement as the only solution and framed as a commercial gesture.

Reddit is full of these:
- 18 months, two dead robots S1 Pro, the original and the replacement
- Same thing happened with me, my S1 Pro was a champ for almost whole year
- I’m on my THIRD S1 pro
- I have been using S1 Pro for 18 months without any issues
- I’m on my 4th Eufy S1 Pro at this point
- I had my s1 pro for over a year (out of warranty) with a battery issue

Laughably on the same timeline as my case. If this is not a defect, I don't know what is.

Luckily, the purchase was made in Europe, where consumer laws are meant to protect buyers in situations like this.

I will escalate this to our local consumer protection authorities and do whatever is necessary to get my rights back.

I have zero trust left in Eufy’s products and by extension Anker's products. If they can handle their flagship like this, I do not trust how they would handle the rest of their range.

On the bright side, I had the Eufy Maker on my basket, a pinned tab just waiting for a good promotion to make the purchase. This whole situation spared me 3k EUR that could have ended with the same disappointment if the same situation happened.

Good discounts on gummies and multivitamins.

I picked up a NotePin S, drawn in by the glowing reviews. The reality, unfortunately, was far less impressive. Audio quality wasn't good, and the transcription, at least for my language, was essentially hallucinating content rather than capturing what was actually said.

To make things worse, I had bought it through a third-party retailer with only a 14-day return window, which had already passed by the time I realized the product wasn't working for me.

I contacted Plaud directly hoping for them to allow a return. While the return was not possible for obvious reasons (3rd party reseller), they arranged an exchange.

Coming for software industry, I always appreciate the level of commitment from brands to do what's necessary to improve their customer's issues. This is something that no money can buy. It's either their or not.

Kudos for the customer support team for going the extra mile.

Updating my rating to reflect my experience with the Plaud team.

I discovered four RFID stickers attached to the pocket of the pants I purchased, which added 440 PLN to my total without my knowledge. Unfortunately, I only realized this after returning home to Finland, when it was already too late to address it in-store.

I contacted the store via email, but no resolution was offered. As a result, I now have to dispute the charge through my bank.

I have been a loyal Decathlon customer for over 20 years across multiple countries, and I have always appreciated your products and pricing. However, this experience has been deeply disappointing, and it will likely be the last time I shop with Decathlon.

Update: Decathlon investigated, verified what happen, and wired the refund.

I ordered a 4TB NVMe M.2 PCIe 4.0 SSD. What I received was an NGFF drive, but it didn't stop there. The listing photo showed what appeared to be a second-hand original Samsung 990 Pro. What actually arrived was a different brand that I've never heard of.

I did some digging. I turned out to be a knockoff of the Samsung 990 Pro, performing 7x slower according to Tom's Hardware (Google "Fake $39 Samsung 990 Pro 4TB SSD Looks Almost Real But is 7X Slower" to know more). The brand is a well-documented red flag, flagged across YouTube, Reddit, and tech publications as a sign of low performing and fake storage that is nothing near the advertised performance. The listing used a photo of what looked like a genuine, second-hand Samsung 990 Pro, and the branding only became visible once the item was physically in hand.

I explained the situation to AliExpress multiple times before I understood that the item is a fake: I need a PCIe 4.0 NVMe, and an NGFF drive is completely useless to me. There is no scenario where NGFF connectivity remains relevant on an M.2 PCIe 4.0 interface.

My words fell on deaf ears.

Their first response was a partial refund of 17.43 EUR on a 52.22 EUR item. Their reasoning? "The item still has value." Value to whom, exactly?

I was asked to return it to get the full refund.

I went to my local post office to get a quote 38 EUR to ship it back.

The wording shared was shipping is reimbursed as "credit" on Aliexpress and still conditional for it to be reasonably priced.

I don't control what the post office bills. And I don't want to be reimbursed with credits.

I requested a pre-paid return label, the same standard practice Amazon and TEMU follow without question.

No response. Instead, I kept hearing the same excuse: "Because you didn't return the item, our policy limits your refund."

I was willing to return it, but seems like I'm expected to personally front 38 EUR at the post office to return what turned out to be a fake item, and be happy about it.

That's not a satisfactory resolution for me. Did some digging, under EU consumer protection law, when an item is not as described, return shipping costs should be borne by the seller, not the buyer.

I'm game to fight this nails and teeth.

I filed an appeal. It was denied at first.

After posting the review on Trustpilot, talks resumed.

AliExpress came back with 50%, then 80%.

They are still entirely missing the point. I didn't receive what I ordered, the item turned to be not what I paid for, and accepting anything less than a full refund would mean encouraging sellers using deceitful tactics to keep on doing what they do.

They finally came to their senses and offered a 100% refund. But only after multiple rounds of back-and-forth, a bank dispute, and a potential complaint that I was going to file through the European Consumer Centre.

Now consider the sheer volume of time this situation has consumed. My time, and it ain't cheap. Aliexpress employees time. A bank representative's time building the case. And could have extended to a Visa representative reviewing the complaint, and a ECC officer's advising and opening a case on their end. All of that for a 52.22 EUR item.

All that because a marketplace allowed a deceitful listing, and then responded with arbitrary, inconsistent decisions, without understanding the situation, rather than a straightforward refund. Especially that the item has a documented history of exactly this behavior based on reviews on multiple platforms, including Aliexpress own users reviews and return for that specific item.

The entire chain of wasted effort was completely avoidable.

I initially rated this experience 1/5 and frankly, it deserved no more than that. However, I've updated it to 2/5 to acknowledge that AliExpress did not completely shut down communication. Despite the frustrating back-and-forth, the repeated low offers, and the denied initial appeal, they ultimately kept the dialogue open, came to understand the situation, and granted a full refund. That effort deserves some recognition.

The process should never have been this painful for a straightforward case of receiving a the wrong item to start with, let alone an obvious not-as-advertised item.

I'm still solid on never shopping in Aliexpress going forward.

I was charged a $133 transfer fee after transferring funds between my own accounts after moving countries.

Support informed me that the fee is non-refundable.

I’ve now withdrawn the remaining balance to my bank account. I won’t be using PayPal again, whether for personal or business purposes.

Stripe and Wise it is going forward.

I had a bit of trouble receiving SMS to recover my Authy access.
I contacted support and they resolved the issue within 24 hours and on a weekend 👏
Easily the best and friendliest support experience I’ve ever had with a free service.
Shout out for Jeffrey from support for making it happen 🙏

Why does the "Clec Thermo 8 Plus" cost 200 EUR in Estonia but 350 EUR in Finland? And the "Basket Polar 4 Big Wheel" is 210 EUR in Estonia, yet 385 EUR in Finland?

Prices are even lower in Spain, where they go for just 150 EUR and 160 EUR respectively.

Sold on the product. Quality looks good and they seem practical. I was excited getting both. But seeing that level of unjustified pricing discrepancy make it very hard to like the brand.

Why would I pay for both 735 EUR while they are sold for a healthy margin for 310 - 410 EUR somewhere else? That's plain infuriating.

I spent hours selecting items because the quality and specifications vary until you thoroughly read the descriptions.

After finally choosing the right products, I couldn't complete the purchase because I hadn't reached the "minimum order" of 25 EUR.

That's just ridiculous.

I went straight back to AliExpress, luckily avoiding such nonsense.

My lifetime deal account was unexpectedly deactivated without any warning, causing all my affiliate links to fail for an unknown period. Consequently, I lost all my affiliate income during the holiday season, and landing pages reliant on redirects for stats were affected.

Even if I had been on a recurring plan for years, it's unacceptable to disable an account without notifying the user.

Having used and recommended it widely for years, I no longer trust that my links will remain active.

I appreciate the platform and the quality of the summaries and content, but I'm disappointed with the sales practices.

I frequently receive emails promoting 60%-80% discounts for Pro, but when I click through, the discount drops to just 20%.

I reached out to clarify whether the advertised discount applies but received no response. Despite this, the promotional emails continue daily.

While I value the platform, I can't support deceptive advertising, and I’ve decided not to renew because of it.

Service après vente constate la panne que le fournisseur ne veut pas réparer, et me demande d'aller me déplacer chez le fournisseur Diphoson (de Mohammédia à Casablanca) pour tenter de réparer la panne 😅

Pourquoi j'irais acheter une console d'une enseigne connue si je dois me déplacer et convaincre qui que ce soit pour réparer une panne sous garantie?

Je peux tolérer d'acheter plus cher pour avoir une garantie sans trop me casser la tête. Mais payer une surtaxe et ne pas recevoir de service... alors là!

Le plus fou dans l'histoire c'est que j'ai réparé la panne à Derb Ghellef pour 20dh.

Un client de perdu pour Electroplanet et Diphoson 👎 pour 20dh...

I love Zigpoll!
It makes surveys and polls run pretty much on any website in an elegant and low-maintenance way.

Fake Black Friday... Checkout qui ne marche pas, et on change les prix des produits dans le panier sans prévenir!

Si le prix ne vous arrange plus, appliquez-le au moins aux clients, et honorez ceux qui l'on ajouté au panier et qui on essayé de procéder à l'achat 😅

J'ai fini par faire une demande de suppression de compte. Un client de moins pour Jumia 😜👋

Stay away!

Selling a lifetime deal access to end up giving access to the platform for free to all!

And they refuse to refund LTD holders.

My only consolation is that I bought only one code... I feel sorry for anyone stacking the deal.

Was hammered by emails though I never subscribed to any list...

One day, out of the blue, I received an email about a position. I'm comfortable doing what I do, so, I just put it on the spam box, since I don't know that person.

This is the 10th email I received. And I'm not sure why it keeps showing on my inbox.

No refund for unredeemed license codes.

The 15 days refund window on their refund policy is just for shows...

+ the worst support service ever.

I opened a support ticket to claim a refund based on their own rule. The ticket was answered by denying the refund AND closing the ticket AND marking it as solved.

Stay away from StackSocial and their affiliate websites.

The service itself is good. But the support and some dumb decision make it simply the worst thing you can get.

Their offer includes la Liga (the Spanish league), with live coverage of all games. I've never had any issue until the Classico match, Real Madrid vs. Barcelona. They decided unilaterally to "not stream the game live for Bein Connect subscribers". So, because some jerk decided so, we, the paid subscribers who paid for the service, couldn't watch the game.

I've reached out to the support service with no answer. Since I subscribed, they never answer anything.

I really regret that I've paid for a year upfront... otherwise, I would have cut them off as they did for us. They don't deserve my money.

What disgusts me, even more, is, there is nothing we can do about it.

What I learned from this thing is the following:

- Don't get a service that doesn't respect its customers
- Don't get a service that you can't dispute, like when using Paypal and their Buyer Protection. You get 60 days to dispute your purchase
- Never pay a year upfront

A great experience so far. Keep up the good work.