KYX

Really pleased with my purchase from Regatta. Great quality, exactly as described, good value for money and delivery was quick and hassle-free. Everything from ordering through to receiving it was spot on. Would happily buy from Regatta again.

I rarely leave reviews like this, but my experience with IQ Doctor has been absolutely appalling.

My biggest issue isn’t even that something went wrong. Things go wrong with companies. It’s how a company treats its customer when something DOES go wrong that tells you what they’re really like.

In my experience, IQ Doctor was extremely difficult to communicate with when I actually needed their help.

I ordered temperature-sensitive prescription medication costing £235.98. After chasing regarding my order, I suddenly received notification that it had been dispatched, leaving me virtually no opportunity to make arrangements to be home. Not everybody works from home or can suddenly take time off.

Knowing it was an exceptionally hot day, I specifically used the courier’s system to request that the parcel be left at the BACK of my house IN THE SHADE.

That instruction wasn’t followed.

Instead, my medication was left outside at the front of my house, exposed to direct sunlight on a day when temperatures were around 35°C. I was at work, so it remained there for hours.

Understandably, I was extremely concerned about using temperature-sensitive medication that had been sitting in those conditions.

This is where my experience became completely unacceptable.

I contacted IQ Doctor. Then I chased them again. And again. And again.

Their Patient Care Team Manager has since acknowledged in writing that I followed up on 14, 18, 21 and 24 August without receiving a further substantive response. He described what happened as “not acceptable”, said my emails should have been picked up and weren’t, and acknowledged that the failures were theirs.

Yet despite admitting those communication failures, IQ Doctor has refused to refund my £235.98.

I disposed of medication that I genuinely believed could have been compromised. IQ Doctor now relies on the fact that I no longer have it available for assessment as one of the reasons for refusing my refund.

That’s incredibly frustrating when I was repeatedly trying to get help from THEM while I still had the problem.

They have now offered me £50 CREDIT towards another IQ Doctor purchase.

I have refused it.

Why would I want credit that requires me to spend more money with a company I no longer trust?

What has disappointed me most throughout this whole experience is the attitude towards customer service. I never expected a company to automatically agree with everything I said. I expected someone to listen, communicate properly, take ownership when things went wrong and work towards a fair solution.

Instead, I felt like I had to fight to get responses at every stage.

Their final response even states that they now consider my complaint closed and will not enter into further correspondence unless new information comes to light.

So apparently they can acknowledge serious failures in how they dealt with me, refuse the refund, offer me credit to spend more money with them, declare the complaint closed and move on.

I can’t.

I’m £235.98 out of pocket with no medication.

The whole experience has left me feeling that retaining my money mattered considerably more than retaining me as a customer or properly resolving what happened.

I will now be escalating my complaint externally and providing the complete email trail, including IQ Doctor’s own written acknowledgements about how badly the communication was handled.

For balance, I can see that plenty of people have had good experiences with IQ Doctor. I can only review MY experience.

And my experience is that when everything goes smoothly, you may never discover what their customer support is really like.

It’s when something goes wrong that customer service actually matters.

Unfortunately, that’s exactly when I found IQ Doctor incredibly difficult to deal with.

I will never use them again.

I rarely leave reviews like this, but my experience with IQ Doctor has been absolutely appalling.

My biggest issue isn’t even that something went wrong. Things go wrong with companies. It’s how a company treats its customer when something DOES go wrong that tells you what they’re really like.

In my experience, IQ Doctor was extremely difficult to communicate with when I actually needed their help.

I ordered temperature-sensitive prescription medication costing £235.98. After chasing regarding my order, I suddenly received notification that it had been dispatched, leaving me virtually no opportunity to make arrangements to be home. Not everybody works from home or can suddenly take time off.

Knowing it was an exceptionally hot day, I specifically used the courier’s system to request that the parcel be left at the BACK of my house IN THE SHADE.

That instruction wasn’t followed.

Instead, my medication was left outside at the front of my house, exposed to direct sunlight on a day when temperatures were around 35°C. I was at work, so it remained there for hours.

Understandably, I was extremely concerned about using temperature-sensitive medication that had been sitting in those conditions.

This is where my experience became completely unacceptable.

I contacted IQ Doctor. Then I chased them again. And again. And again.

Their Patient Care Team Manager has since acknowledged in writing that I followed up on 14, 18, 21 and 24 August without receiving a further substantive response. He described what happened as “not acceptable”, said my emails should have been picked up and weren’t, and acknowledged that the failures were theirs.

Yet despite admitting those communication failures, IQ Doctor has refused to refund my £235.98.

I disposed of medication that I genuinely believed could have been compromised. IQ Doctor now relies on the fact that I no longer have it available for assessment as one of the reasons for refusing my refund.

That’s incredibly frustrating when I was repeatedly trying to get help from THEM while I still had the problem.

They have now offered me £50 CREDIT towards another IQ Doctor purchase.

I have refused it.

Why would I want credit that requires me to spend more money with a company I no longer trust?

What has disappointed me most throughout this whole experience is the attitude towards customer service. I never expected a company to automatically agree with everything I said. I expected someone to listen, communicate properly, take ownership when things went wrong and work towards a fair solution.

Instead, I felt like I had to fight to get responses at every stage.

Their final response even states that they now consider my complaint closed and will not enter into further correspondence unless new information comes to light.

So apparently they can acknowledge serious failures in how they dealt with me, refuse the refund, offer me credit to spend more money with them, declare the complaint closed and move on.

I can’t.

I’m £235.98 out of pocket with no medication.

The whole experience has left me feeling that retaining my money mattered considerably more than retaining me as a customer or properly resolving what happened.

I will now be escalating my complaint externally and providing the complete email trail, including IQ Doctor’s own written acknowledgements about how badly the communication was handled.

For balance, I can see that plenty of people have had good experiences with IQ Doctor. I can only review MY experience.

And my experience is that when everything goes smoothly, you may never discover what their customer support is really like.

It’s when something goes wrong that customer service actually matters.

Unfortunately, that’s exactly when I found IQ Doctor incredibly difficult to deal with.

I will never use them again.

Absolutely appalling experience. I would strongly advise anyone to avoid this company if you value transparency, service, or basic fairness.

Juniper were very quick to take £200 from me for a prescription. The payment was processed immediately without hesitation. However, only after taking my money did they inform me that the prescription would not be issued for at least three weeks.

Three weeks.

There was no clear warning at the point of payment that I would be left waiting that long after they had already taken the full amount. Taking upfront payment for a service you cannot deliver within a reasonable timeframe is completely unacceptable.

When I demanded a refund, I was then told it would take 3 to 5 working days to return my money. So they have now held £200 of my funds for over a week, earning interest on it, while I am left unable to purchase my prescription elsewhere until they decide to release my own money back to me.

This is not how reputable businesses operate. You do not take full payment and then sit on it while your customer waits weeks for delivery. If you cannot supply promptly, you do not charge upfront.

I will never use this company again and would caution others to think very carefully before handing over their money.

So, firstly I would like to write my review based on the absolute terrible service I received from the courier they selected for my parcel being DPD. No care for my parcel and just generally no care for the delivery at all and I fear if they keep using this company, they will get many more complaints and / or customers leaving. And at the end of the day, your courier is the face of your company when they deliver and if this was rubbish, that feeling of dealing with a rubbish company will come over to you as the supplier.

2nd part of the complaint, due to the courier, one of the clubs I ordered was lost, bearing in mind I bought a set of irons, not a cheap order for me anyway either.

I complained and you did come back to me fairly quickly, but offered to replace the missing club with a very poor one that I wouldn’t even buy, let alone want it to replace the ones I just bought. I advised that this wasn’t suitable, so instead of spending a little longer trying to find me another club, you just refunded me £15!!!

I mean what the heck.. what am I going to do with £15??!? And I still have a set of irons missing a club.

You didn’t send me another email, you didn’t ask if I actually wanted the refund, you didn’t ask if I wanted to send the whole set back, you made assumptions.

I for one, will think very hard before I ever use or recommend you again, as I’ve used you in the past and this was the worst service I’ve ever had from you.

Well done for caring for your existing customers, you must have so many of them, 1 won’t matter to you.

Unhappy is the least I can say

I had high hopes for WHOOP, but my experience has been nothing short of frustrating and disappointing.

First off, the return and refund process is deliberately vague and sluggish. They advertise 5–10 business days for refunds, but what they don’t openly clarify is that this effectively means up to 14 full days or more. Misleading at best. When you raise this, they hide behind templated responses and AI-generated waffle instead of offering any real solution.

I had already spent £180 and was then advised to place another £200+ order if I wanted to “secure the promo” before I even got a refund. That’s not customer care, that’s pressure selling. I don’t have endless funds to throw around, and I shouldn’t have to take financial risks because of their poor logistics.

Support? Non-existent. The replies are clearly automated and fail to acknowledge anything you’ve actually said. No named agent, no ownership, and absolutely zero empathy. It’s all generic cut-and-paste with no real resolution. When you challenge it, they still don’t escalate or offer an apology, just more copy-paste.

I’ve since decided to return the product as soon as it arrives and take my business elsewhere. There are plenty of other companies that actually care about customer service and don’t make you jump through hoops to get your own money back.

WHOOP might have a decent product, but if anything goes wrong, good luck getting help. They make the process slow, impersonal, and entirely one-sided. For a premium product, the service is shockingly subpar.

Wouldn’t recommend. Wouldn’t buy again.

I genuinely had high hopes for Oviva. The app is marketed as a personalised health support service, but what I actually got was radio silence. Apart from a few generic messages saying they hadn’t contacted me due to some vague “errors,” there was no meaningful support, no check-ins, and no actual interaction with anyone.

What’s the point of paying for a health app if the whole idea of having support and guidance doesn’t exist? It felt like I was left completely on my own, with no real structure or professional input. The platform gives you a few automated suggestions and then disappears. If I wanted to figure things out for myself, I’d use Google – at least that doesn’t cost money.

The whole experience was frustrating, underwhelming, and a waste of time. If support is what you’re looking for, look elsewhere. Oviva isn’t delivering on what it promises.

I genuinely don’t understand how SelectSpecs is still in business. A few years ago, I had a frustrating experience ordering glasses—after paying and waiting several days, I was told the pair I ordered was out of stock. Fair enough, that can happen—but then the cycle repeated twice more, each time after days of silence. After over two weeks of back and forth and no glasses, I gave up and requested a refund. That refund took another 10 days. Utterly ridiculous.

Fast forward to two weeks ago, I (foolishly) gave them another chance, thinking surely things had improved. I placed an order for a pair of glasses, paying £300 upfront. A week later—nothing. I had to chase them myself, and guess what? Out of stock. Again. Why on earth are you selling products you don’t even have? Worse still, they suggest alternative frames I have no interest in, completely ignoring the fact I made a specific choice when ordering.

I requested a refund (again), and surprise: more delays. It takes them two days to even reply, and now I have to wait another 5 working days to get my money back. That’s £300 tied up, meaning I can’t even go elsewhere and order from a competent retailer until they decide to give it back.

In short, this company is a joke. Their service is slow, communication is poor, and their inventory system is obviously broken. Selling items you don’t actually stock and then holding people’s money hostage is beyond unacceptable.

Avoid them. Spend your money somewhere reputable. SelectSpecs is unreliable, untrustworthy, and frankly should be shut down.

Selectspecs, don’t even bother responding to me just because this is in public, as you couldn’t be bothered responding to my email to you.

UPDATE - I’ve provided them with the reference numbers and asked them NOT to respond.. just shows how much they care about their customers, they SIMPLY do not read responses.

And they told me the item was NO LONGER PRODUCED, that’s NOT the same as out of stock!!!

LIARS LIARS LIARS

I honestly don’t even know where to start. This has been one of the worst customer service experiences I’ve ever had, and I feel completely let down and ripped off by Signature Pharmacy. I placed an order for essential medication through their online portal and paid for their so-called “guaranteed next day delivery” — which, by the way, is an extra charge. I needed this medication urgently and planned my entire day around being home for the delivery.

Well, surprise surprise — nothing arrived. No knock on the door, no tracking updates, no communication whatsoever. I waited at home all day like an idiot for something that clearly wasn’t even dispatched properly. Now it’s the weekend, and I’m left without my medication until Monday at the earliest. I genuinely cannot believe this level of incompetence when it comes to handling something as sensitive and important as medication. It’s not just inconvenient — it’s dangerous.

To make things worse, they charge nearly £22 for medication that I now can’t even access when I need it most. And their website? What a joke. It clearly states they are open 9am–6pm, but there’s no mention whatsoever that this is weekdays only until you actually try to phone them and get hit with a pre-recorded message. Misleading and unhelpful.

I tried to contact them — radio silence. No phone support on weekends (despite being a pharmacy, where people rely on timely access to meds), and no live chat, no email response… absolutely nothing. It’s like they’ve taken my money and disappeared.

This company is clearly not fit to be dealing with people’s health. The lack of accountability, poor communication, misleading website, and total failure to deliver on promises makes me wonder how they’re even operating legally. If you’re thinking of using Signature Pharmacy — don’t. They’ll take your money, leave you hanging, and couldn’t care less about the consequences.

I will NEVER use Signature Pharmacy again, and I’ll be telling everyone I know to do the same.

They should be investigated. Utterly shameful.


EDIT: I’ve now sent you my order number and you should not promise a delivery date, if this can’t be met. At the end of the day only YOU are responsible for this not your courier, as we all know companies go with the cheapest option, which will end up letting customers down.

I recently bought a new SSD from eBuyer. The product itself was fine, and the price was competitive, but their customer service was appalling and completely overshadowed the experience.

When I contacted customer service for support, they were dismissive, unhelpful, and showed no interest in resolving my issue. Every response felt robotic and unwilling to take responsibility or provide a solution. It was as if their only goal was to end the conversation as quickly as possible without addressing my concerns. “Computer says no” perfectly captures how they operate—no effort, no understanding, no care.

This experience has completely changed how I view eBuyer. While the product and pricing were acceptable, the stress and frustration caused by their lack of support made the entire transaction feel like a mistake. It’s clear they don’t value their customers beyond making a sale.

I will think twice before purchasing from eBuyer again. No matter how good the price is, it’s not worth dealing with a company that offers such poor customer care. I’d recommend looking elsewhere unless you’re prepared to handle any issues entirely on your own.

They need to seriously reconsider how they handle customer support if they want to retain loyal buyers. For now, they’ve lost my trust.

I once held ReviewClub in high regard, frequently utilising their platform to test and provide insightful feedback on various products. It was a service that was both exceptional and enjoyable. However, following its acquisition and subsequent changes, the experience has devolved into a series of frustrations.

My recent ordeal involved a cumbersome and sizeable item I was tasked with testing. The absence of a straightforward return option was perplexing, and I was unaware that their return policy was rigidly tied to a specific provider. Upon informing their customer service that the nearest return facility was an arduous one-hour drive each way, I was met with a shockingly indifferent response: “We don’t care, your problem.”

This dismissive attitude means I am now compelled to undertake a two-hour round trip solely to return this cumbersome item, which is an enormous inconvenience. The company’s former dedication to customer satisfaction appears to have evaporated, leaving behind a service that is markedly substandard. The once extraordinary ReviewClub has regrettably deteriorated into a service that borders on uselessness.

I wouldn’t be surprised if this decline in quality leads to their eventual disappearance. What was once a beacon of excellent service and customer care has been unceremoniously reduced to a shadow of its former self. It’s truly disheartening to witness such a rapid and drastic downfall. My advice to prospective users: steer clear and save yourself the disappointment.

I speak with Hooray Health & Protection on a regular basis and they are always very friendly and knowledgable.

Moonpig has consistently been my first choice when it comes to finding that perfect card for any occasion. Whether I’m celebrating a birthday, an anniversary, or just sending a little note of encouragement, Moonpig’s vast selection of customizable cards has never let me down. The website is user-friendly, making the personalization process a breeze—from choosing the right card to adding personal messages and even uploading photos.

What truly sets Moonpig apart is the quality of their products. The cards are not only creatively designed but are also printed on high-quality paper that gives them a premium feel. Plus, the accuracy of the print and the vibrancy of the colors always ensure that the final product is exactly what I envisioned.

Delivery is another area where Moonpig excels. The cards arrive on time, perfectly packaged to avoid any damage. It’s clear that Moonpig understands the importance of timing when it comes to special occasions, and they prioritize getting your order to you promptly.

Customer service is top-notch, always ready to assist with any queries or issues. It’s refreshing to see a company that values customer satisfaction as highly as Moonpig does.

In conclusion, if you’re looking for a reliable, high-quality service for personalized greeting cards, Moonpig is undoubtedly the way to go. They add a personal touch that goes a long way in making every occasion even more special.

Time and again, CJS Keys proves to be the ultimate go-to for all my gaming purchases. Their reliability and exceptional service have never failed me. Every transaction is smooth, with instant delivery of keys right when I need them—no waiting, no hassle. The prices are unbeatable, consistently lower than any other retailers, which makes gaming much more affordable for me. Their extensive selection covers everything from the latest releases to classic titles, ensuring I always find what I’m looking for.

Thanks to CJS Keys, my gaming library is both expansive and impressive. Highly recommend for any gamer looking to expand their collection without breaking the bank!

my beloved dog suddenly fell ill late at night, leaving me extremely worried and unsure of what to do next. Thankfully, I reached out to Joii Pet Care, and the experience was nothing short of remarkable. The veterinarian on call was not only available immediately but also exhibited a level of care and empathy that was deeply reassuring during such a stressful time.

From the moment the consultation started, the doctor was attentive, asking detailed questions to understand the situation fully and providing clear, calm instructions on how to manage my dog’s symptoms until we could get further help. What stood out most was the genuine concern for my dog’s well-being. The vet patiently explained the potential issues and the steps we could take, ensuring I felt supported and informed.

Thanks to the swift and knowledgeable advice from Joii Pet Care, we were able to stabilize my dog’s condition and prepare properly for a visit to our local vet the next morning. The follow-up care instructions were particularly helpful, tailored to ensure my dog’s comfort and recovery.

I am incredibly grateful for the high standard of care provided by Joii Pet Care. It’s comforting to know that such dedicated and compassionate help is just a call away, especially during the late hours when traditional clinics are closed. I highly recommend Joii Pet Care to any pet owner who finds themselves in need of urgent veterinary advice. Their professional and caring approach truly makes a difference.

I’ve been giving my dog YuMove supplements for several years now, and I am thoroughly impressed with the results. Even after all this time, my dog remains active and seems stronger than ever. The supplements seem to really support his joint health, which is incredibly important as he ages. I’ve noticed that he still runs and plays like a much younger dog, and he doesn’t show signs of slowing down. YuMove has been a great addition to his daily routine, and I believe it plays a big part in keeping him so vibrant and full of life. Highly recommend for anyone considering a reliable joint supplement for their pet!

“Exceptional service is rare, but Richard, our Evri delivery driver in Taunton, elevates it to an art form. From the moment he began handling our deliveries, the difference was palpable. Not only does he ensure packages arrive in pristine condition, but his punctuality is unmatched, consistently delivering ahead of schedule with a smile that brightens our day.

Richard’s dedication goes beyond merely delivering parcels; he embodies customer service at its finest. On a rainy day, he took extra care to place packages under cover, ensuring they stayed dry—an attention to detail that didn’t go unnoticed. His friendly demeanor and willingness to go the extra mile, whether it’s navigating tricky delivery spots or patiently waiting for a recipient, make him a standout professional.

What truly sets Richard apart is his personal touch. He remembers names, greets with genuine warmth, and leaves a lasting impression that transforms a simple delivery into a delightful experience. Evri is fortunate to have Richard; he’s not just a delivery driver but a valuable community member we look forward to seeing. Thank you, Richard, for your exceptional service and for making each delivery something to look forward to. Five stars are not enough for the dedication and joy you bring to your work!”

I can’t believe my luck in having Ian and Adam from Panther Logistics install my TV this evening – they’re an absolute dream team! Their commitment to excellence and customer satisfaction was evident from the moment they arrived. What stood out the most was their impeccable professionalism combined with a genuine and warm demeanor.

Ian and Adam not only brought technical expertise to the table, ensuring my TV was installed flawlessly, but their friendliness and courtesy elevated the entire experience. It felt like having old friends over, who also happened to be experts at what they do. They took the time to address all my questions and concerns, going above and beyond to make sure I was not just satisfied, but genuinely delighted with their service.

What’s truly commendable is their positive attitude and unwavering helpfulness, even after a presumably long and tiring day and Ian only joining the company very recently. Despite the challenges, both Ian and Adam wore smiles that spoke volumes about their dedication to customer happiness. It’s not every day that you encounter such a perfect blend of professionalism and genuine kindness.

I firmly believe that outstanding efforts should be recognized, and if Panther Logistics offers bonuses or special recognition, Ian and Adam unquestionably deserve it. Their exceptional service has not only made me a satisfied customer but a loyal advocate for Panther Logistics. Thank you, Ian and Adam, for turning a routine installation into a memorable and delightful experience!

My recent experience with Glasses Direct has been nothing short of a letdown, and I feel compelled to share the details to alert potential customers to the challenges I faced. What initially seemed like a promising venture to acquire a pair of glasses from a renowned brand turned into a prolonged and exasperating ordeal.

The first red flag surfaced a mere 24 hours after placing my order. An unsettling message notified me that the glasses I eagerly selected were mysteriously out of stock. I decided to exercise patience and opted for an alternative pair, only to find myself in a repetitive cycle of disappointment. This scenario unfolded not once, not twice, but a mind-boggling three times. It begs the question: What on earth is happening with Glasses Direct’s stock management?

The lack of transparency regarding stock availability is disconcerting on its own, but what compounded my frustration was the absence of any genuine apology for the inconvenience caused. It’s baffling how a company, especially one dealing with reputable brands, can fail so spectacularly in ensuring a smooth and reliable ordering process.

Let’s delve into the specifics of each letdown. The first substitution seemed like a reasonable compromise until, lo and behold, it, too, was allegedly out of stock. I gave them the benefit of the doubt and chose a third option, naively hoping that the third time’s the charm. Alas, it was not. The repeated unavailability of supposedly popular and renowned brands raises serious questions about the integrity of Glasses Direct’s inventory management.

The frustration mounts when considering that these were not obscure, unknown brands but established names. One would assume that a company dealing with such reputable labels would prioritize accurate stock information. However, my experience with Glasses Direct shattered that assumption.

The crux of the matter lies in the company’s apparent inability to rectify these issues promptly. A reliable and customer-centric business should strive to resolve such discrepancies efficiently, yet Glasses Direct fell short in this regard. The lack of a sincere apology or any visible effort to address the root cause of the problem is a testament to their disregard for customer satisfaction.

In light of these issues, I feel compelled to caution potential customers. If you value a seamless and stress-free shopping experience, Glasses Direct may not be the ideal choice. The frustrations I encountered highlight a systemic problem that extends beyond a mere glitch in their stock management. As a consumer, I expected more from a company dealing with reputable brands, and this experience has left me skeptical about their overall reliability.

In conclusion, my intention in sharing this detailed account is not merely to vent my frustrations but to provide valuable insights for those contemplating a purchase from Glasses Direct. It is my hope that this review serves as a wake-up call for the company to address these issues promptly and enhance the overall customer experience.

Oh, where do I begin with the Garmin Dash Cam™ 67W? It’s not just a dashcam; it’s a groundbreaking innovation in capturing everything EXCEPT what you actually need. Let me regale you with the saga of my £170 investment in frustration.

Firstly, let’s applaud Garmin for creating a dashcam that excels in scenic beauty capture. Forget about recording those pesky license plates; who needs identifiable information in a dashcam, right? According to the email I received from their Product Support Team Manager, this dashcam is essentially the Ansel Adams of the dashboard world.

Imagine my joy when I discovered that my £170 dashcam is essentially a high-tech paperweight when it comes to recording car registration plates. The Product Support Team Manager graciously confirmed that the device is more suited for capturing landscapes than, you know, the essential details needed for insurance claims or police reports.

But wait, it gets better! The dashcam is a total joke, and Garmin is in on it. They openly admitted, in writing no less, that their product isn’t suitable as a dashcam. Bravo, Garmin, for producing a device that’s about as useful as a chocolate teapot in a heatwave.

So here’s a tip for prospective buyers: if you’re in the market for a dashcam that beautifully captures the trees, the clouds, and the fleeting essence of existence but couldn’t care less about other cars’ license plates, look no further. The Garmin Dash Cam™ 67W is the pinnacle of scenic uselessness.

In conclusion, if you enjoy burning money on products that defy their intended purpose with a side of sarcastic amusement, this dashcam is your golden ticket. Two thumbs down, Garmin. Well played