B & Q were great but.......
I placed my order for fence stakes, ties and mesh fencing on 11/05/26 and was advised almost immediately that the items actually held in stock at the local branch, were ready for collection. However there was a marketplace item, the mesh, from another supplier, although all items were for the same project, so none any good to me without all items. I was hoping that this would be delivered for me to collect with the other items within 2 or 3 days, but there followed various messages then from Evri, (surprise! after 30 years experience in road transport I know all about them!) with excuses for the delay. Due to the delays, this then clashed with an appointment I had requiring me to be away from home for a few days, and B & Q wanting to cancel the other items as I wouldn't be collecting them within the allocated 7 days. A call to the local branch and this was quickly resolved by the helpful B&Q staff who agreed to keep the items for me. Eventually Evri did manage to deliver the mesh, which was apparently too large for their van and needed a specialist courier - it fitted easily into my car without even lowering the rear seats. Due to this saga I have given 4 stars but as explained B & Q were great but let down on this occasion by Evri. Not sure which party chooses the transport, B&Q or their supplier but I would just say that other (better & more reliable) carriers are available.
19 May 2026
Unprompted review