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Blinds Direct Reviews 

94,558
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 11,545 reviews, reviewers overwhelmingly had a great experience with this company. People are really happy with the overall quality of the products, noting that they fit wonderfully, look fantastic in rooms, and block light effectively. Customers also genuinely appreciate the simple ordering process, smooth delivery times, and the friendly support team available to assist. However, some customers also noted occasional issues with items arriving damaged, having incorrect sizing specifications, or experiencing delivery mistakes where packages went to the wrong house. A few other people also felt that the aftercare communication was disappointing and unhelpful when attempting to resolve persistent product defects.

What people talk about most

Product

Consumers find product quality to be outstanding, expressing general satisfaction with the made-to-measure... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the well-made products,... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast delivery times and helpful... See more

Delivery service

Customers had positive experiences with delivery service, noting that packages arrived quickly, often ahead... See more

Customer service

People report positive experiences with customer service, noting that support agents are very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 11 blinds with sure-fit guarantee, and guess what all of them were out by 10mm…. Typical, but called customer services and now have 11 blinds that will fit out for delivery. The customer servi... See more

Company replied

Rated 5 out of 5 stars

Fantastic quality, perfect fit, reasonably priced which makes them much cheaper than buying a whole set or getting a blinds company out. So easy to fit, many styles, colours, textures, blackouts etc �... See more

Company replied

Rated 5 out of 5 stars

The Live Chat operative Liam, totally understood that the motorised blinds that I had ordered did not match my home control hub and made every effort to find a solution, which he did. There was also a... See more

Company replied

Rated 5 out of 5 stars

I have been very pleased with the blinds but after 2 months a problem arose with one of them. I contacted Blinds Direct via email and followed up with a phone call to chat through the advice. I spoke... See more

Company replied



Company details

  1. Window treatment store
  2. also in
  3. Corporate office

About Blinds Direct

Written by the company

Made-to-measure, made easier. Do It Together with Blinds Direct.

At Blinds Direct, we're here to help you make your home your own, with beautiful made-to-measure blinds, curtains, shutters and accessories, and plenty of support to help you get it just right.

For over 20 years, we've been making made-to-measure products with care at our dedicated facility in West Yorkshire. With thousands of colours, fabrics and styles to choose from, there's something for every room, every home and every way of living. We're here to help, every step of the way.

Order up to eight free samples to find your favourites at home, follow our straightforward measuring and fitting guides, or talk things through with our friendly, expert team whenever you need a hand.

Our products are designed to be easy to fit yourself, with clever no-drill options to make things even simpler. And if you'd rather leave the fitting to someone else, professional installation is also available through our partner Taskrabbit in supported areas, arranged and paid for separately.

That's what Do It Together is all about. The freedom to choose, with the expertise, guidance and support to help bring your ideas to life.

Your home. Your style. Let's Do It Together.

Beautiful Made-to-Measure, Without the Home Visit

Written by the company

Beautiful made-to-measure blinds, curtains and shutters, chosen in your own time, with expert help whenever you need it.
Beautiful made-to-measure blinds, curtains and shutters, chosen in your own time and made with care here in West Yorkshire. At Blinds Direct, you can explore thousands of styles, order up to eight free samples and find what works for your home, all without needing an in-home sales appointment. With straightforward measuring and fitting guides, expert advice whenever you need it and professional fitting available through our partner Taskrabbit, you've got the freedom to choose how you do it. Your home. Your choices. Our know-how.

Made with care. Backed by our 5-year guarantee

Made-to-measure quality you can enjoy every day, with a 5-year guarantee for extra peace of mind.

Beautifully made, right here in West Yorkshire. For over 20 years, our skilled team has been creating made-to-measure blinds, curtains and shutters with care, bringing together quality materials, expert craftsmanship and attention to detail. From the fabrics we choose to the finishing touches, we're here to help you find products that look beautiful and work brilliantly in your home. And because quality matters long after your order arrives, our products are backed by a 5-year guarantee, giving you extra reassurance for the years ahead. Made for your windows. Made to be enjoyed.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95k reviews

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4.5

All reviews

(94,558)

10,911 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

Very good, solid blinds. Fairly simple to install.
Have bought a few of these now and am very happy with them. Perfect blackout. I have found that as my house is old and none if my walls are straight that fitting a modern straight material onto those walls can leave a slight gap in certain places on the outside of the frame, but with a little Decorators Caulk or gap fill it solves that issue very easily.
Would highly recommend these and probably buy again if needed.

4 November 2026
Rated 5 out of 5 stars

I stupidly ordered the wrong size as I…

I stupidly ordered the wrong size as I put inches instead of cm, luckily I paid for surefit! I tried to get the Bot to help which was rubbish however when I called the helpline the call was answered very quickly and the lovely lady named Katie on the line assisted me straight away and sorted it all out for me, brilliant customer service, get rid of the Bot!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Blinds Direct - Product Enquiries

When calling Blinds Direct, I found the sales team, especially Rebecca very informative and knowledgeable of the products for sale. My questions were answered in a professional manner and ensured the right options were selected online relevant to my enquiries.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered a no drill blind but our…

I have ordered a no drill blind but our Cottage windows are not suitable for them as the reveals slope, my fault. I called Blinds direct and initially spoke to a lovely girl who's name I can't remember and she suggested fixing brackets. The brackets arrived and we couldn't work out how to fit them. I called the company and Francesca was really helpful and emailed a fitting guide. Amazing, now to encourage my husband to fit the blind! Thank you

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Blind originally ordered with an incorrect measurement but it was very straightforward to order a replacement under the SureFit arrangement. Staff member was very helpful.

26 October 2026
Rated 1 out of 5 stars

Absolutely rubbish

I ordered a single custom fit curtain. On arrival it was 3.6 times the width I'd ordered and did not fit at all. It looked ridiculous. I could have made it better myself. This company has no idea how to make curtains. Don't use them!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Evil waa amazingly understandable

Evil waa amazingly understandable after I once again after 4 years made the same error in ordering in cm not inchs

Unbelievable Jeff

Thank you so much for your fast approach and response in getting the right size ordered this time around....

See you again in 4 years which says alot about the great quality and adjurance these blinds are.

Thank You again Evie

5 November 2026
Unprompted review

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