Kelli

My parcel containing personal documents (RF337118195ES) has been stuck on “Ready for Delivery” at Gatwick MC since 5 July. It’s now 10 July with no update. I waited 40 mins on the phone & emails take 7 days to reply. Can you urgently confirm where it is and when delivery will happen?

Always good just prefer not to use the QR code as the packages get mixed up

I am extremely disappointed with my experience purchasing an MG HS through Flexicar. It has now been almost three weeks since completing all finance and purchase requirements, and I still do not have my car.

The vehicle has been sitting in the garage ready for collection for over a week, but the garage cannot release it because Flexicar has not made the required payment. The garage even confirmed that the only thing stopping me from collecting the car is Flexicar’s own internal delay.

I contacted Flexicar multiple times and received no response, no update, and no urgency to resolve the issue. This level of service is unacceptable for a company selling vehicles.

I expected a smooth process, but instead I’ve been left waiting, chasing, and completely uninformed. If this is how Flexicar handles payments and communication, I would strongly advise others to think twice before purchasing through them.

Still waiting for my car — and still no resolution. If I do not have the car by tomorrow, I will cancel the contract and go elsewhere. They have been told they just clearly dont care.

Thanks for the reply much faster reply on here than the email address !!!!!! SENT 3 EMAILS TO THE ADDRESS OVER THA PAST WEEK NO REPLY

Appalling Service and Zero Common Sense
Update – Nearly 2 Months Later (Original Complaint: 25/04/2025)
I WONT HAVE a mattress.
Emma's solution? Either exchange for the same faulty model (springs sticking out and a loose cover) or return it for a refund and start the whole process again by buying a different one.
How exactly am I supposed to sleep while I wait who knows how long for a refund and a replacement? On the sofa?
Let me be clear: I don’t want a refund. I just want a mattress I can actually sleep on. But apparently, that’s too much to ask.
It took a month to receive a generic, copy-paste email outlining a process that makes absolutely no sense. They completely ignore the whole point of the 100-night trial — if it's not suitable, it should be replaced with one that is.
I’ve been left with nothing to sleep on, no resolution, and no urgency from Emma to fix the situation. It’s an absolute joke of a company, and I will absolutely be making a formal complaint.
Avoid at all costs.

Not had an answer so no stars if there was an option !!!
Even after they have told me to reply, I replied to them again on the 6th May its now the 19th May NOTHING ! absolutely useless

Very easy to join and buy, nw just to win :)

No stars if there was a choice !
One hand doesn’t know what the other is doing !
Ordered from .com message directly and they say we are .co.uk you need to message here ! ( same email )
I will never use this useless service again 100s of euros spent shocking service will never be used again !
Asked for tracking ! Told cancellation made but re posted. They sent a new link which was the same link as the one prior absolutely shocking.
Not sure if scamming maybe BEWARE
Update reply today more lies Your new message from our Customer Care Team:

Hello Kelli,

Thank you for contacting us about order 355552030.

We are really sorry to hear that you have not received your order.

I have tracked your parcel and can see that they have been unable to deliver this successfully.

We are more than happy to arrange a refund or a replacement for you (please confirm your address if you prefer a replacement).

Please confirm how you would like to proceed so we can get this processed for you.

On this occasion, I would like to sincerely apologise for any inconvenience caused.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Tam
Creed Customer Service Team ( no one has tried to deliver )

Book and send a parcel through these guys - and no way of tracking an item that was going to take 4 days ! 2 weeks later still no parcel and no idea where it is. Asking for updates and just get
: Kindly be advised that items are leaving the UK on time but we are experiencing significant delays to a number of EU countries as a result of both new customs processes and ongoing Covid-19 measures. Our service to other destinations is operating normally. We are working with our airline and postal/courier partners to maintain services across the globe, however, delays should be expected as a result of Covid-19 measures."
Firstly the copy and paste excuse and its not being sent to a EU country !!!!!! Shocking will never use again. !!!!!

Beautifully boxed arrived the very next day
Couple issues as I ordered the wrong item, emailed and replied and sorted within a couple of hours.
Great service keep up the good work !

I bought 3 personalised Christmas sacks, they are wonderful and my children and grandson love them Thanks you !

Paid and arrived 48 hours later very happy

Apart from waiting a little longer than expected for the post The items arrived and are great thanks !

The first claim they were fantastic.
2nd claim none of my emails were answered took weeks and calls to get a reply!

Very easy fantastic services fully recommend Thank you

The flowers were easy to order although stated 19.99 plus post. When it came to the end it was 30 pounds ?